September 2003 - USR-TC - mailman.xmission.com

Need RS-232 NACs and Analog Modems
by Kirk Larson 12 Sep '03

12 Sep '03

I have a customer who is looking for 1500 Quantity of each of the following cards: Quad V.34 Analog/Digital Modem NAC Quad V.34 Analog RS232 NIC Does anyone here have a surplus quantity of these cards? Any amount will do, as I know that I'll need to find these from several people. Please reply with details if you can help.

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Hiper ARC problem
by Murad 12 Sep '03

12 Sep '03

Hi There! I have a problem with HiperARC. My dual eth NIC was broken and I havent anothere one. So, I dont know is HiperARC NAC broken or not. I tried to configure by TCM but TCM couldnt resolve HIperARC. On power on Rn/Fl Leds blinks red first 15 minutes then Rn/Fl blinks seldom green. But sometimes when I execute hardware reset TCM resolves HiperARC. But I cant do anything to HiperARC. 10x in advance, Murad

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RE: [USR-TC] Throughput problem
by Joel - Fox Computers 12 Sep '03

12 Sep '03

I would say it sounds like a router or switch problem. When the users have no throughput, can they ping the IP address of the ARC card? Can they resolve DNS? - Joel -----Original Message----- From: Lewis Bergman [mailto:lbergman@wtxs.net] Sent: Friday, September 12, 2003 8:54 AM To: Discussion relating to the 3Com/US Robotics Total Control modem systems. Subject: Re: [USR-TC] Throughput problem -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Friday 12 September 2003 08:39 am, Michelle Mogil wrote: > (Is this group still active???) > > Folks: > > I am up against the wall on a difficult problem. My users dial up, get > connected, then either get no throughput at all or get throughput after > a delay of up to five minutes. I lassoed one of our network engineers > yesterday and tested it extensively. From what we were seeing, I get > throughput once my IP address receives a ping. Has anyone seen this? > I've gone over my IP pools and they seem to be fine: This is just a shot in the dark but is there any kind of firewall running on the internet side of the box that might have the syn flag set for those IP's or the interface they are connected to? A misconfigured firewall could drop all packets unless they originate from the wrong side of the interface. Probably not it but, hey, at least it didn't cost you anything. The only other thing I would check is to make sure your routing table reflects the IP's if you use RIP or OSPF. - -- Lewis Bergman Texas Communications 4309 Maple St. Abilene, TX 79602-8044 915-695-6962 ext 115 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.0.7 (GNU/Linux) iD8DBQE/YdAUpT00mQjG01gRAiE8AJ0QdtxP+0fvqbfz7wC794l2BLD1NwCff68A Qq8iaWqg3pAyO0+ncd5nQoQ= =8rC5 -----END PGP SIGNATURE----- _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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TCM for Unix
by Nyagitari Bosire 12 Sep '03

12 Sep '03

Hallos, I have for sometime now been looking for Total Control Manager that runs on Unix/Linux. Anyone to shed some light on this. Nyagitari Bosire

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Dropped Calls on Dual PRI NAC
by Patrick Ndegwa 12 Sep '03

12 Sep '03

Hi there, I am experiencing a problem with my Dual PRI NAC card. It has been stable and working fine for the last year or so. However, a few days back, it began disconnecting users. Basically what happens is that the calls are received and terminated awithout any problem for abtout 10 minutes then all calls are terminated suddenly. Subsequently, any incoming calls are picked up without any problems for the next 10 minutes before they are all dropped again. I have tried using a new Dual PRI card with no improvement. I also had the Telco switch my physical interface connection. Any ideas out there? Has anyone evry encountered this before? Specs, 1 Hiper ARC with 14 Quad Modems cards. Dual E1 CAS Application Card Revision 1.3.98 (Card Id: 27) DRAM Installed : 4 M Flash ROM Installed : 1 M Regards, Ndegwa

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Software Revisions and Required Hardware
by Todd Bertolozzi 11 Sep '03

11 Sep '03

Hello folks, I'm hoping one of you can help out as I haven't been dealing with our total control hardware as of late. We have some sites that are running fairly old code on them and we're considering upgrading. At this point we're basically running TCS 3.6 on them. Since the recent outbreak of worms and virus's we've been having issues with our NMC's going unresponsive. I'm not exactly sure what's happening but taking into account what they have been doing to some of our other gear I'm guessing the NMC's are receiving a good number of ICMP packets and probably filling up their memory and then crashing....just a guess. I'm assuming the majority of people on this list are using more current code and since I haven't seen anyone complaining of the same scenario I'm thinking that somewhere a particular code might have addressed some of these issues we're now seeing. Can anyone confirm a code revision that addressed anything like this for the NMC's? Also....can anyone tell me what the most current code is that can run on our existing hardware without upgrading the hardware (we might be willing to upgrade memory). Here's basically what we're using: HiperDSP (8MB dram / 2MB flash) HiperArc (128MB dram / 16MB flash) Hiper and regular NMC's ( 16MB dram / 8 MB flash) 130 amp PSU's Thanks in advance, Todd

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Software download question
by GTI x2 Tech 10 Sep '03

10 Sep '03

I have been looking for 30 minutes this morning and still cant figure out where to find software downloads for the Total Control series. I've searched 3com to no avail - I think the old link was totalservice.usr.com and that doesnt work either. I know I am way out of the loop but could someone point me in the right direction? Thanks, GTI

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RE: [USR-TC] 3Com TC IP Numbering??
by Kirti S. Bajwa 10 Sep '03

10 Sep '03

Alex: I take your advice. Every IP address will be public. Thanks. Kirti -----Original Message----- From: alex [mailto:alex@wanex.ge] Sent: Wednesday, September 10, 2003 9:55 AM To: Discussion relating to the 3Com/US Robotics Total Control modem systems. Subject: Re: [USR-TC] 3Com TC IP Numbering?? Kirti: Dial-In users: Your customers (dial-in clients) won't be "happy" with their private address (Joel noticed that too). Some services will not be working correctly on users site: like some download p2p clients (maybe KaZaa, eDonkey, possibly ftp too, etc.). About ARC: once more I have to write this: your ARC will not connect to any site outside your network, but it will send icmp replies like "ip address in not used now" (destination-host-unreachable). I dont think that setting private address to ARC will make a problem. About NMC: it depends on from where you will be managing your chassis. If you manage your chassis from local network - you are free to set it private address (without further translating it tu public). If you have only 4 T1s, you need ONLY 96 (maybe half of C-class, 128) IP addresses for dial-in users (dinamically assigned). Kirti S. Bajwa wrote: >Alex: > >Thanks for your reply. I think the following information further clarify my >earlier question: > >(a) My network is for Dial-In customers only. In that case, is there any >problem if I use private addresses for ARC & NMC? > >(b) I do have sufficient IP (255) addresses to use for Dial-In customers. >But using private IP addresses make it easy to program 3Com Chassis. I can >assign a private IP address to all modems whereas right now I have to assign >IP addresses to only 4-T1 (96 modems). I want to design the setup whereas >3Com Chassis might be located behind a firewall. The firewall server can >translate the private IP addresses to public IP addresses via masquerading. >This way if tomorrow, I switch the carrier providing the T1 & block of >public IP addresses, I have no changes to 3Com Chassis. > >Do you get the picture? I will be more than happy to send a diagram >(Powerpoint) if somebody wants to further criticize my design. > >Thanks again. > >-----Original Message----- >From: alex [mailto:alex@wanex.ge] >Sent: Tuesday, September 09, 2003 5:50 PM >To: Discussion relating to the 3Com/US Robotics Total Control modemsystems. >Subject: Re: [USR-TC] 3Com TC IP Numbering?? > >Hello Kirti. > >1: You can assign private address for your arc, but for example >it wont be able to send icmp-destination-host-unreachable if >ip from dial-in pool is not used (this icmp packet with private >source address wont reach its destination). You can always limit >access to your arc with access-lists (better to do it on border routers >in your network). > >You can freely set private address to NMC. Only you use it. > >P.S. Don't forget to limit telnet access to your arc by >"add telnet client <ip/netmask>" and "enable telnet client_access". > >2: Dial-in clients: if you have lack of public ip addresses you must >assign them private addresses and then translate to public. In other >cases I dont think that it's good idea to assign private addresses to >dial-in clients. You can protect your public ip pool for dial-in users >from outside internet with access-lists, both on arc and on border >router, closing some ports (netbios over tcp, proxy, telnet, ports used >by some worms/viruses, etc). > > >----- Original Message ----- >From: "Kirti S. Bajwa" <kbajwa(a)tib.com> >To: <usr-tc(a)mailman.xmission.com> >Sent: Wednesday, September 10, 2003 2:12 AM >Subject: [USR-TC] 3Com TC IP Numbering?? > > > > >>Hello List: >> >>I am trying to setup a 3Com TC Chassis. Since this is my first try & I am >>the type of person who read, plan & design every thing to death, a million >>thoughts are going through my mind. So before I go koo-koo, I thought I >> >> >post > > >>the following questions to the list: >> >>1. Public vs Private IP Address (3Com Chassis) >> ------------------------------------------- >> >>Should I assign public or private IP address to the 3Com. I am trying to >>figure out pro and cons. If I assign public IP address (in my case >>12.21.237.X), then it is open to the whole world. Someone may try to HACK >> >> >it > > >>(tell me if it happens). But then if there is a question to 3Com list, >> >> >then > > >>people trying to help can PING the Chassis (it has happened before)and >> >> >post > > >>their responses. >> >>1. Public vs Private IP Address (Dial-In) >> ------------------------------------------- >> >>Is it possible to assign private IP addresses (192.168.1.X) to Dial-In >> >> >users > > >>in a 3Com Chassis or they have to be private IP addresses? >> >>Thanks. >> >>Kirt Bajwa >>TIB Computer Systems >>Mountain City, TN 37683 >>Tel: (423) 727-3001 >>eMail: kbajwa(a)tib.com >> >> >>_______________________________________________ >>USR-TC mailing list >>USR-TC(a)mailman.xmission.com >>http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc >> >> >> > > > > > >_______________________________________________ >USR-TC mailing list >USR-TC(a)mailman.xmission.com >http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > >_______________________________________________ >USR-TC mailing list >USR-TC(a)mailman.xmission.com >http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > > > -- alex, ICQ# 219089461, Current status

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RE: [USR-TC] 3Com TC IP Numbering??
by Kirti S. Bajwa 10 Sep '03

10 Sep '03

Alex: Thanks for your reply. I think the following information further clarify my earlier question: (a) My network is for Dial-In customers only. In that case, is there any problem if I use private addresses for ARC & NMC? (b) I do have sufficient IP (255) addresses to use for Dial-In customers. But using private IP addresses make it easy to program 3Com Chassis. I can assign a private IP address to all modems whereas right now I have to assign IP addresses to only 4-T1 (96 modems). I want to design the setup whereas 3Com Chassis might be located behind a firewall. The firewall server can translate the private IP addresses to public IP addresses via masquerading. This way if tomorrow, I switch the carrier providing the T1 & block of public IP addresses, I have no changes to 3Com Chassis. Do you get the picture? I will be more than happy to send a diagram (Powerpoint) if somebody wants to further criticize my design. Thanks again. -----Original Message----- From: alex [mailto:alex@wanex.ge] Sent: Tuesday, September 09, 2003 5:50 PM To: Discussion relating to the 3Com/US Robotics Total Control modemsystems. Subject: Re: [USR-TC] 3Com TC IP Numbering?? Hello Kirti. 1: You can assign private address for your arc, but for example it wont be able to send icmp-destination-host-unreachable if ip from dial-in pool is not used (this icmp packet with private source address wont reach its destination). You can always limit access to your arc with access-lists (better to do it on border routers in your network). You can freely set private address to NMC. Only you use it. P.S. Don't forget to limit telnet access to your arc by "add telnet client <ip/netmask>" and "enable telnet client_access". 2: Dial-in clients: if you have lack of public ip addresses you must assign them private addresses and then translate to public. In other cases I dont think that it's good idea to assign private addresses to dial-in clients. You can protect your public ip pool for dial-in users from outside internet with access-lists, both on arc and on border router, closing some ports (netbios over tcp, proxy, telnet, ports used by some worms/viruses, etc). ----- Original Message ----- From: "Kirti S. Bajwa" <kbajwa(a)tib.com> To: <usr-tc(a)mailman.xmission.com> Sent: Wednesday, September 10, 2003 2:12 AM Subject: [USR-TC] 3Com TC IP Numbering?? > Hello List: > > I am trying to setup a 3Com TC Chassis. Since this is my first try & I am > the type of person who read, plan & design every thing to death, a million > thoughts are going through my mind. So before I go koo-koo, I thought I post > the following questions to the list: > > 1. Public vs Private IP Address (3Com Chassis) > ------------------------------------------- > > Should I assign public or private IP address to the 3Com. I am trying to > figure out pro and cons. If I assign public IP address (in my case > 12.21.237.X), then it is open to the whole world. Someone may try to HACK it > (tell me if it happens). But then if there is a question to 3Com list, then > people trying to help can PING the Chassis (it has happened before)and post > their responses. > > 1. Public vs Private IP Address (Dial-In) > ------------------------------------------- > > Is it possible to assign private IP addresses (192.168.1.X) to Dial-In users > in a 3Com Chassis or they have to be private IP addresses? > > Thanks. > > Kirt Bajwa > TIB Computer Systems > Mountain City, TN 37683 > Tel: (423) 727-3001 > eMail: kbajwa(a)tib.com > > > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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RE: [USR-TC] 3Com TC IP Numbering??
by Kirti S. Bajwa 10 Sep '03

10 Sep '03

Joel: Thanks. Please read my reply to Alex and see if you want to add something. Kirt -----Original Message----- From: Joel - Fox Computers [mailto:jfox@foxcomputers.com] Sent: Tuesday, September 09, 2003 6:13 PM To: Discussion relating to the 3Com/US Robotics Total Control modemsystems. Subject: RE: [USR-TC] 3Com TC IP Numbering?? Here are my thoughts: PUBLIC IP's: Never seen someone "hack" into a chassis - keep your passwords and snmp info to yourself and I think you'll be fine. PRIVATE IP's: You can do this and you can assign private IP's to your users. I've actually run a chassis behind a cheap Linksys DSL router and it worked awesome. BUT (and this is a BIG "but"), as soon as you do, you'll find you have a whole bunch of users doing things you never thought of that don't work in that arrangement or with any type of NAT and they'll all be mad they don't have live IP's. Just my opinion. - Joel -----Original Message----- From: Kirti S. Bajwa [mailto:kbajwa@tib.com] Sent: Tuesday, September 09, 2003 4:13 PM To: 'usr-tc(a)mailman.xmission.com' Subject: [USR-TC] 3Com TC IP Numbering?? Hello List: I am trying to setup a 3Com TC Chassis. Since this is my first try & I am the type of person who read, plan & design every thing to death, a million thoughts are going through my mind. So before I go koo-koo, I thought I post the following questions to the list: 1. Public vs Private IP Address (3Com Chassis) ------------------------------------------- Should I assign public or private IP address to the 3Com. I am trying to figure out pro and cons. If I assign public IP address (in my case 12.21.237.X), then it is open to the whole world. Someone may try to HACK it (tell me if it happens). But then if there is a question to 3Com list, then people trying to help can PING the Chassis (it has happened before)and post their responses. 1. Public vs Private IP Address (Dial-In) ------------------------------------------- Is it possible to assign private IP addresses (192.168.1.X) to Dial-In users in a 3Com Chassis or they have to be private IP addresses? Thanks. Kirt Bajwa TIB Computer Systems Mountain City, TN 37683 Tel: (423) 727-3001 eMail: kbajwa(a)tib.com _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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