- USR-TC - mailman.xmission.com

(usr-tc) Rockwell HCF Hell
by Stephen Amadei 24 Dec '99

24 Dec '99

Hi guys. I don't know what kind of modem demographics your users are dragging in, but here we are drowning in Rockwell HCFs that won't connect to anything with a USR/3Com logo. We have both Quads and DSP cards, and we are running the _latest_ code. TCS 3.6 with all the fixes. Most of the modem settings are the 3Com defaults. What are the best way to get these to get these things to work? Get an Ascend? ----Steve Stephen Amadei Director of MIS Dandy Connections, Inc. Atlantic City, NJ - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) USR Total Control Gear
by Lee Eberhart 23 Dec '99

23 Dec '99

We have the following inventory that we are blowing out. If you want it, let me know. qty 69-000790 qty 69-000987 qty 69-001566 qty 69-000206 qty 69-001222 qty 69-000787 qty 69-000809 qty 69-000972 qty 69-000205 qty 69-000210 $35 ea Qty discounts as follows 10+ $30 ea 25+ $25 ea Happy Holidays, Lee Eberhart MSI Communications 973-347-3349 x 217 FAX 973-347-7176 mailto:lee@msic.com http://www.msic.com - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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Re: (usr-tc) Rockwell HCF Hell
by Greg owens 23 Dec '99

23 Dec '99

Here in Southern Arkansas, Wal Mart recently had a truck load sale on Hewlett Packard computers. They all have the HCF modems oddly enough with the exception of 1 or 2 they are all working nicely here. Today I set up a new Compaq with a Lucent Win moden that was getting between 49 to 52,000 connection rates. We have not seen major problems with these modems recently.We are running all DSP's in our chassis's.... FWIW we have been reccommending and buying a few of the Creative Labs Modem Blaster that Wal Mart is selling here for around $49.00. The people that are using these are getting good connection rates and say they rarely ever loose connction so we didnt loose a customer. Buying and installing a modem when for a customer when you know they are having problems and about to leave you is a very cheap investment to keep them around for a while. Plus when they tell their friends what you have done for them that my friends is PRICELESS :-) Greg Owens Magnolia Internet Services http://www.magnolia-net.com ----- Original Message ----- From: Brian Elfert <brian(a)citilink.com> To: <usr-tc(a)lists.xmission.com> Sent: Thursday, December 23, 1999 2:53 PM Subject: Re: (usr-tc) Rockwell HCF Hell > > > On Thu, 23 Dec 1999, Stephen Amadei wrote: > > > We have both Quads and DSP cards, and we are running the _latest_ code. > > TCS 3.6 with all the fixes. Most of the modem settings are the 3Com > > defaults. > > We are still running the March '98 code on our Quad modems. > > Maybe we're lucky, or aren't trying hard enough, but we don't seem to have > problems with HCF modems. > > I never upgraded to the April 99 code because things are going well, and I > heard of a few folks having problems with the April 99 code. > > Brian > >

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(usr-tc) NOTICE: HiPer DSP Service Release 2.0.51 for hardware version 0 .55.0 (posting complete)
by Chuck Stace 23 Dec '99

23 Dec '99

3Com Customers, 3Com would like to announce the release of HiPerDSP Service Release v2.0.51 on the TotalService website at: http://totalservice.3com.com/cgi-bin/w3com/start?totalservice+latest ( posted under Total Control Hubs ) or http://totalservice.3com.com/cgi-bin/w3com/start?totalservice+software ( search by Total Control Hubs : HiPer DSP) This Service Release provides fixes for the issues found with HiPer DSP hardware version 0.55.0. For more details on what issues are addressed with this Service Release, please reference the note below from 3Com Product Management and also the release notes found on TotalService. This code does not require a service contract to download, and will be free for download until the end of January 2000. (Jan. 31, 2000). If there are any questions or concerns regarding this Service Release, please contact 3Com Technical Support toll-free at 1-800-231-8770. If you are calling from an area not handled by this number, the TotalService website has contact information for other countries and regions. Please go to the TotalService website and click on 'Contacting Tech Support' for more information. Thank you and Happy Holidays, Chuck Stace CSO Customer Service Product Planning Chuck_Stace(a)3com.com ------- Dear 3Com Customer, 3Com would like to provide you with a status update regarding the recent HiPer DSP issues. Previous communication had identified three failures that had been reported against the HiPer DSP. We noted that we had done some investigation and felt that the three failures were a result of a single root cause. We had also outlined a plan that included two means of addressing this problem; 1.) We were in the testing phase of a software fix and 2.) We were working to identify hardware rework where necessary. At this time, we are pleased to announce that the testing of the software fix has been proven to address the issues. In addition it was confirmed that as expected the three failures were a result of a single root cause. We have completed ITG regression testing and STG network model testing with the new code and have not encountered any issues. Therefore, we are recommending the software fix to all of our customers that may have been affected by this issue. The software fix had been made available to a controlled customer base for testing and all of the feedback has been positive. Moving forward, the CSO team will support customers in their efforts to acquire this code. The CSO team has posted this release on the Total Service Web site as a Service Release. This code fix will provide our customers with the most expedient means of addressing this problem. The software will prevent the need of the customer to visually inspect all suspect boards and will prevent the time required for the hardware rework process. We thank you for your patience as we provide resolution to this issue. Best Regards, Amit Tiwari / Mike Shomaker 3Com Carrier Product Management - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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Re: (usr-tc) Rockwell HCF Hell
by Luke Gasteiger 23 Dec '99

23 Dec '99

> >Hi guys. > >I don't know what kind of modem demographics your users are dragging in, >but here we are drowning in Rockwell HCFs that won't connect to anything >with a USR/3Com logo. > >We have both Quads and DSP cards, and we are running the _latest_ code. >TCS 3.6 with all the fixes. Most of the modem settings are the 3Com >defaults. In one chassis I have 5 CHT1 on DSPs with 2.0.60 and 1 CHT1 on Quads with 6.1.6 , ARC code 4.1.59. I have a separate access number for the Quads and have found that they answer most HSP56 modems as well as one might expect (the connect speeds vary and I get a few more disconnects but the customers seem quite happy with it). It seems that the DSPs won't connect with any HSP 33.6 or 56K, my biggest problem is that with the volume of HSP users I'll run out of capacity on the Quads long before the DSPs fill up. luke >What are the best way to get these to get these things to work? >Get an Ascend? > > ----Steve >Stephen Amadei >Director of MIS >Dandy Connections, Inc. >Atlantic City, NJ > > >- > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. > - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) HARM Beta
by dciresi＠defunct.ae.usr.com 23 Dec '99

23 Dec '99

Greetings all, As part of our TCS 4.0 project, we are scheduling a release of Hiper ARM (Access Router Manager) to work with HiPer ARC 5.0. The projected beta release for this software is Jan. 6, 2000. Prior to that date, we will be making available an "alpha" release of code. 3Com is looking for a handful customers who are interested in running this code in a test environment. The customer will be responsible for providing (via email) two or three updates on his or her success with the code. The alpha code is available immediately. Please respond directly to me. Thank you, Dominic Ciresi Network Engineer 3Com - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) Netserver problem
by Priscilla Eshun 23 Dec '99

23 Dec '99

I have a problem with my Netserver! what is hapenning to this netserver is that when I flash the configuration I still cannot enter it to reconfigure it. This is an 8port Netserver 8 V.34. I am using hyperterminal connected to my COM port! the configuration is okay with this! I just get a blank screen! Please help out!

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(usr-tc) DSP 2.0.60 & ARC 4.1.59
by Mark E. Levy 22 Dec '99

22 Dec '99

A few weeks ago, I upgraded my DSPs to 2.0.60 & my ARCs to 4.2.32. Almost immediately, I began to get complaints from users with either Kflex-only or 33.6 or slower modems that they had extreme difficulty connecting or staying connected. I downgraded the DSPs back to 2.0.19 & the ARCs to 4.1.59. I later heard from someone on the ISP-TECH list that he, too, had problems with that 2.0.60 & 4.2.32, and downgraded his ARCs to 4.1.59 but left the DSPs alone, and that solved his problems. I'd like to know if anyone else is running 2.0.60 with 4.1.59 without problems before I consider re-upgrading my DSPs (none of which are hardware rev 55) to get the alleged Rockwell fix. -- --------------------------------------------------------------------- Mark E. Levy, President FSINet, Inc. 800-827-6085 x202 847-753-6832 fax www.fsi.net mark(a)fsi.net --------------------------------------------------------------------- - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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Re: (usr-tc)Disconnect User Problem
by Mark Thornton 22 Dec '99

22 Dec '99

We use the Vircom Radius product and have very good luck with it not getting the list out of sync with the chassis's. The new version that I haven't installed yet moves to snmp for faster performance and better reliability as indicated by Jeff. We no longer fight the simultaneous login battle, it has been on automatic for over a year now. Mark Thornton San Marcos Internet, Inc. 512-393-5300 - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) NOTICE: HiPer DSP E1/R2 GA Release 2.0.20 (posting complete)
by Chuck Stace 22 Dec '99

22 Dec '99

3Com Customers, HiPer DSP E1/R2 GA Release 2.0.20 has been posted to the TotalService website ( http://totalservice.3com.com) and the Software Compatibility Matrix has been updated. This release supports environments requiring channelized E1 functionality (Also know as E1-CAS or E1/R2). For more information on the details of this Service Release, please reference the release notes. Both the code and release notes can be found on TotalService in either of the following locations: http://totalservice.3com.com/cgi-bin/w3com/start?totalservice+latest ( posted under Total Control Hubs ) or http://totalservice.3com.com/cgi-bin/w3com/start?totalservice+software ( search by Total Control Hubs : Hiper DSP) If there are any questions or concerns regarding this release, please contact 3Com Technical Support toll-free at 1-800-231-8770. If you are calling from an area not handled by this number, the TotalService website has contact information for other countries and regions. Please go to the TotalService website and click on 'Contacting Tech Support' for more information. Thank you and Happy Holidays, Chuck Stace CSO Customer Service Product Planning Chuck_Stace(a)3com.com - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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