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(usr-tc) Problems with fast busy on Hiper DSP's
by Clint R. Sparks 04 Jan '00

04 Jan '00

Hello, We are having problems with a fast busy situation on a Total Control using Hiper DSP cards using 2.0.81 on the first three Hiper DSP's and 2.0.51 on the last two (this was to test the new code) and a Hiper ARC card using 4.1.59-6. We use PRI lines 23 B's and 1 D per PRI line in Ameritech area who uses a 5ess switch. We had four Hiper DSP cards and added a fifth one Friday, since then we have had a problem where the TC can only take 92 connections instead of 115, once 92 modems are filled up anyone calling in gets a fast busy signal, the 92 connections can even span across all five Hiper DSP cards but once it gets to 92 a fast busy. We have checked all the Hiper ARC settings against another Total Control chassis we have with more cards and all the settings look right, we have rebooted the Hiper ARC and the Hiper DSP's but this has not helped. Ameritech has checked and all the B channels and D channels are up and provisioned properly. We can't help thinking that we have missed something, any help or ideas would be greatly appreciated. Thank you, Clint R. Sparks ComQuest Internet Services csparks(a)cqc.com - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) Total Control Enterprise Network Hub
by Greg Long 04 Jan '00

04 Jan '00

Hello! I've got a Total Control Enterprise Network Hub that has a red "Hub Status" light on the Network Management Card. I tried doing a software reset and shutting it down and powering it back on but the light pops back to red after about 30 seconds. I can't find anything wrong with it, it is still sending and receiving information. My callers haven't complained about low bandwidth or inability to do anything. According to the manual it is a Critical Chassis Failure. What do I need to do to the box to make the green light come back? Any help would be greatly appreciated! Thanks, Greg Long Tech Support Coastlink 801-532-6212 ext 32 techsupp(a)coastlink.com http://www.coastlink.com - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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RE: (usr-tc) Total Control Enterprise Network Hub
by Blake Fithen 03 Jan '00

03 Jan '00

Make sure all the fans are spinning. blake > -----Original Message----- > From: Greg Long [mailto:greg@coastlink.com] > Sent: Monday, January 03, 2000 6:58 PM > To: usr-tc(a)xmission.com > Subject: (usr-tc) Total Control Enterprise Network Hub > > > Hello! > > I've got a Total Control Enterprise Network Hub that has a > red "Hub Status" > light on the Network Management Card. I tried doing a > software reset and > shutting it down and powering it back on but the light pops > back to red > after about 30 seconds. I can't find anything wrong with it, > it is still > sending and receiving information. My callers haven't > complained about low > bandwidth or inability to do anything. According to the > manual it is a > Critical Chassis Failure. What do I need to do to the box to > make the green > light come back? Any help would be greatly appreciated! > > Thanks, > Greg Long > Tech Support > Coastlink > 801-532-6212 ext 32 > techsupp(a)coastlink.com > http://www.coastlink.com > > > > - > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. > - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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Re: (usr-tc) PCSDL, is there some sort of trick to this?
by Tom Collins 03 Jan '00

03 Jan '00

Are you issuing this command within the same directory as the .nac and .sdl files? the application pcsdl and the .nac & .sdl files need to be in the same folder. Tatai SV Krishnan <tkrishna(a)bubba.ae.usr.com> on 12/21/99 10:21:34 AM Please respond to usr-tc(a)lists.xmission.com Sent by: Tatai SV Krishnan <tkrishna(a)bubba.ae.usr.com> To: das <das(a)gol.com> cc: usr-tc(a)lists.xmission.com (Tom Collins/MW/US/3Com) Subject: Re: (usr-tc) PCSDL, is there some sort of trick to this? On Wed, 22 Dec 1999, das wrote: > I've read all of the documentation. I've now got some remote NMCs that > have become unreachable via TCM. I figure that I need to go there and > reflash them via PCSDL. I've never had to do this before, so I did my > homework. This is what I'm typing: > > pcsdl -p1 -r9600 -vsd5.4.1 -vna5.2.2 -nsdnm -nnanm > > This should be all you need correct? It keeps giving me the following > error message: > > Error: No such file or directory. This error refers to the sdl and the nac file. What it says here is that you do not have a either a sdl file named nm050401.sdl or you do not have a nm05050202.nac file. Check the file names krish > > So, I tried using the -d flag to specify C:\usr_sdl . But, that didn't > seem to have any affect. > > Any ideas? I don't want to have to go all the way out there tomorrow > without any way to bring these cards up. > > TIA, > > das > > -- > ____________________________________________ > Alex Substanley Global OnLine Japan > Engineering Department > Das Man TEL: 81-3-5334-1700 > Systems Engineer FAX: 81-3-5334-1711 > The Highest Quality Service, Bar None > ____________________________________________ > > - > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. > - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) S/A Server is crashing
by Eric Ryoti 03 Jan '00

03 Jan '00

Hello, I've been running the Total Control Security and Accounting Server for what seems like forever with no problems whatsoever. Suddenly for no apparent reason it has started crashing. There is no regularity to when the crashes occur, and the exceptions happen at a variety of addresses. Has anybody else seen this type of behaviour? Or does anyone have any ideas on what may have happened? The software has been installed now on a new machine with a fresh installation of NT, all the updates installed, the only thing that the old server and the new have in common is the .mdb database file. The new server crashes with the same errors. sigh. Eric - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) USR
by Thomas G Clooney BA. MBA. AMIA. 03 Jan '00

03 Jan '00

I have this internal ,modem in my machine that refuses to connect faster then 33600. When I do a diagnostics on it I get Rockwell Compatible Internal K56Flex Voice speakrephone. Identifier. Bios/*RSS0250,*RSS0250 I cannot find a flash utility for this anywhere ? any ideas? also it seems to connect and dial when it suits it, intermittingly that is.,no signs anywhere of any problems, device manager is always telling me iuts working ok!> Tom Clooney. any help would be appreciated. - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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RE: (usr-tc) Setting T1 trunk settings through CLI on ARC
by Stainforth, Matthew 03 Jan '00

03 Jan '00

You can't do it through the HiPerARC CLI per se but you can set up the ARC to allow you access to the DSPs' CLI through reverse telnet. It's quite an involved process and I can't remember exactly how it goes but there's an article about it at 3KB that details the procedure. > -----Original Message----- > From: Cheryl Johnson [SMTP:netadmin@seidata.com] > Sent: Saturday, January 01, 2000 2:05 PM > To: usr-tc(a)lists.xmission.com > Subject: (usr-tc) Setting T1 trunk settings through CLI on ARC > > Curious if anyone knows a way toÂ configure the trunk settings through the > HiPerARC for a particular DSP card. Seem we lost contact with the NMC and > it set back the trunk settings to default <ami/sf>.Â If anyone know how > this may be done, please fill me in. > Â > Thanks > -Cheryl > Seidata, Inc. > Â > Â - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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Re: (usr-tc) 3COM/USR non hiper questions/ Problems......
by Steve Valiunas 03 Jan '00

03 Jan '00

Addressing only Item 2: The NMC might get hung if there are long broadcast storms on you local network, requiring a physical reset. The NMC should have NO affect on user's connections or throughputs, but a network problem that affected the NMC may also be afffecting the users. If you have a sniffer, or netmon you might want to monitor when this happens to see if this is the case. Steve William M Sheeler Sr <tcra(a)talon.net> on 01/03/2000 08:42:13 AM Please respond to usr-tc(a)lists.xmission.com Sent by: William M Sheeler Sr <tcra(a)talon.net> To: usr-tc(a)lists.xmission.com cc: (Steve Valiunas/MW/US/3Com) Subject: (usr-tc) 3COM/USR non hiper questions/ Problems...... Hi: I've been going crazy trying to figure this out, so I am now asking for some help. I have 3COM/USR 2059 bundles (yep still running). There are a couple of strange problems. 1. Sometimes a modem card goes red lite on a modem, and a software reset won't work and I have to pull the card and reseat it. When this happens callers can not consistently connect. They get messages saying that the number is blocked, or not available, or even a busy signal. They are configured roundrobin as I was told to do 3 years ago. Sometimes people get past, other times not. Bad thing is that this usually happens on the 1st rack and really causes havoc, and I don't know what to do, how to stop it or just how to watch it so that if and when it happens, something pages us to let us know. Thing is, how do you check for an error message on a phone line? 2. Sometimes the NMC card goes red, and won't take a software reset either, and needs a hard pull to reboot it. This causes issues with slow or no logins (hangs on password authentication using Lucent Radius), and or not being able to go to any sites. 3. We are also having problems with disconnects, and long retrains, etc., and what appears to be noise on the lines, but we are on a fiber OC-3 ring for our PRIs, so where is noise being generated? People are getting low connect speeds, tons of retrains, and I noticed a lot of Bipolar violations (400+ in less than 24hours), code violation error events, errored seconds, etc., across multiple PRIs using the TCM performance monitor. HELP.... This is driving me crazy. Customers are getting too many disconnects, slow connects, retrains, etc, and this did not happen before. It is almost like the telco (not BA but a CLEC) has problems with the B8ZS line encoding, but there is no one with clues there that can figure it out. Also, how can I set cause codes in the PRIs so that the Telco switch knows when there is a modem problem and can move around that modem? Am I on the right track or blowing smoke. HELP Frustrated in PA. Bill their configurations are as follows: Card hrdware ver sware ver dram flash ---------------------------------------------------------------------------- ----------------------------- Dual PRI card 4.0.0 3.0.2 4096 1024 Quad Digital Modems 3.0.0 5.10.9 Quad Analog/Digital Modems 3.0.0 5.10.9 Netserver card 7.0.0 3.7.24 20480 2048 NMC card 3.0 5.4.1 4096 2048 Dual 45 watt PS, no service contract. Using Windows TCM 5.5.1 - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) Setting T1 trunk settings through CLI on ARC
by Cheryl Johnson 01 Jan '00

01 Jan '00

Curious if anyone knows a way to configure the trunk settings through the HiPerARC for a particular DSP card. Seem we lost contact with the NMC and it set back the trunk settings to default <ami/sf>. If anyone know how this may be done, please fill me in. Thanks -Cheryl Seidata, Inc.

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Re: (usr-tc) ISDN Calls on TC
by Ray Whelan 31 Dec '99

31 Dec '99

Hi Russel, Go to the command line of the DSP chdev Span >cmd rd (Default) >cmd sv (Save) >re (reset) Reconfigure you line settings if needed Also if you are still having problems check different rate adaptation calls IE Sync PPP, v110, v120 and x75 if all are affected I would check the modem setting is set to at*v2=0 Auto detect ( Default) Another thing you could look at is mdm> at-af This will give you a failed reason mdm>at-ad This will give you a disconnection log. There lot of other possible areas to look at as in running a trace but start with the above. Ray W "Russ Miescke" <russm(a)powerweb.net> on 31/12/99 23:51:46 Please respond to usr-tc(a)lists.xmission.com Sent by: "Russ Miescke" <russm(a)powerweb.net> To: usr-tc(a)lists.xmission.com cc: (Ray Whelan/IE/3Com) Subject: (usr-tc) ISDN Calls on TC We are having a real problem getting ISDN calls to connect to our HyperDSP cards. The calls work fine on our old netserver TC units, but will connect and just hang, connect only one line or not connect at all on the new units. Any tricks to this? Russ Miescke Power Web Connect - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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