October 2002 - USR-TC - mailman.xmission.com

RE: [USR-TC] V.92 / MOH
by Joel - Fox Computers 25 Oct '02

25 Oct '02

Todd, Have you been able to make outgoing calls with the iblitzz MOH app? Can't get it to work. Any suggestions? - Joel -----Original Message----- From: Support [mailto:support@inet2000.com] Sent: Thursday, October 24, 2002 7:56 PM To: usr-tc(a)mailman.xmission.com Subject: [USR-TC] V.92 / MOH Does anyone know of a 3rd Party MOH application for V.92 modems? The ones that come with the various modems are just to inconsistent and at least the ones we've seen, unprofessional. Either there's no caller ID and the application stays on the desktop all the time, or it doesn't support making outgoing calls, or it doesn't make a 'ring' sound or it has 50 clicks in the exact right sequence or something is messed up on nearly everyone we've seen. So, does someone have a good recommendation or know of a stand-alone, 3rd party product for MOH? Thank you. Todd Chamberlain _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

2 1

Re: [USR-TC] ARC upgrade fails ACCESS VIOLATION
by Kris McElroy 18 Oct '02

18 Oct '02

What version do you have on the ARC right now? I have sometimes had to upgrade to a version between the code release the upgrade to the newest code. Thanks, Kris McElroy kmcelroy(a)duracom.net Internet Systems Engineer Duracom, INC. www.duracom.net

1 0

ARC upgrade fails ACCESS VIOLATION
by Paul Farber 18 Oct '02

18 Oct '02

I'm trying to flash an ARC to 5.3.3 and I keep getting ACCESS VIOLATION errors. Its got 128Mb RAM and 16Mb Flash, and I was able to flash another ARC on the same network so it worked at least once on a similiar ARC. Any ideas? -- Paul Farber Farber Technology farber(a)admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545

3 3

HiPerARC + Windows 2000 Radius
by Jason McCormick 18 Oct '02

18 Oct '02

Hi all! I've FINALLY gotten my setup to answer the phone! Big accomplishment for me. Has anyone successfully used a HiPerARC + Windows 2000 Internet Access (RADIUS) combination? I've tried a variety of settings and finally got a Linux box to dial in and authenticate however I haven't been able to get a Windows machine to dial in and authenticate correctly. In the HiPer Access manager I have "Authentication" set to ANY and in Windows 2000 IAS under the Access Profile I have all 4 types of authentication enables (MS-CHAPv2, MS-CHAP, CHAP and PAP). However when I try to connect I get the following message in the event log: User jmccormick was denied access. Fully-Qualified-User-Name = HUDSON\jmccormick NAS-IP-Address = 172.16.2.192 NAS-Identifier = 172.16.2.192 Called-Station-Identifier = <not present> Calling-Station-Identifier = <not present> Client-Friendly-Name = lexiras1 Client-IP-Address = 172.16.2.192 NAS-Port-Type = Async NAS-Port = 1 Policy-Name = <undetermined> Authentication-Type = MD5-CHAP EAP-Type = <undetermined> Reason-Code = 19 Reason = The user could not be authenticated using Challenge Handshake Authentication Protocol (CHAP). A reversibly encrypted password does not exist for this user account. I've also tried enabling "Store Password with Reversable Encryption" in Active Directory Users and Groups but that doesn't seem to make a difference nor do I understand why that would be necessary. Can someone help? Thanks in advance! -- Jason McCormick

2 2

Weird beep...
by Peter Morin 16 Oct '02

16 Oct '02

Hello All, I have just installed a tc rack. Being more of a Cisco guy, I am a little new to this...sorry. Anyway, it's a tc rack with HiPer Arc card + 4 modem cards. I have brought a PRI into the rack, but whenever I dial into the number my provider gave me, I get short beeps...any ideas? Thanks! Peter

1 0

RE: [USR-TC] question regarding a syslog message
by MacDonald, James 16 Oct '02

16 Oct '02

I'll give that a shot ... thanks -----Original Message----- From: Todd Bertolozzi [mailto:berto@voyager.net] Sent: October 16, 2002 1:28 PM To: usr-tc(a)mailman.xmission.com Subject: RE: [USR-TC] question regarding a syslog message I personally don't but maybe try setting the telnet facility to verbose and see if you spot anything that narrows it down. set facility telnet loglevel verbose show events Todd -----Original Message----- From: usr-tc-admin(a)mailman.xmission.com [mailto:usr-tc-admin@mailman.xmission.com]On Behalf Of MacDonald, James Sent: Wednesday, October 16, 2002 1:09 PM To: 'usr-tc(a)mailman.xmission.com' Subject: [USR-TC] question regarding a syslog message Anyone know of a document with all the HiperArc syslog messages and their descriptions? I'm getting this message and am wondering why ... Facility "Telnet", Level "UNUSUAL":: tel_icb_queue(): bad state. James MacDonald Email: james.macdonald(a)attcanada.com _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

1 0

RE: [USR-TC] question regarding a syslog message
by MacDonald, James 16 Oct '02

16 Oct '02

Code V4.2.32 -----Original Message----- From: Todd Bertolozzi [mailto:berto@voyager.net] Sent: October 16, 2002 1:36 PM To: usr-tc(a)mailman.xmission.com Subject: RE: [USR-TC] question regarding a syslog message By the way...what revision of the code are you running on the arc for curiousity sake. Todd -----Original Message----- From: usr-tc-admin(a)mailman.xmission.com [mailto:usr-tc-admin@mailman.xmission.com]On Behalf Of Charles Sprickman Sent: Wednesday, October 16, 2002 1:29 PM To: 'usr-tc(a)mailman.xmission.com' Subject: Re: [USR-TC] question regarding a syslog message On Wed, 16 Oct 2002, MacDonald, James wrote: > Anyone know of a document with all the HiperArc syslog messages and their > descriptions? I'm getting this message and am wondering why ... > > Facility "Telnet", Level "UNUSUAL":: > tel_icb_queue(): bad state. That's something that no one outside of 3Com can really explain. The line "tel_icb_queue()" is referring to a C function call in the code. Unless you have access to the ARC source code, there's not much someone on the "outside" can tell you about that. It's not necessarily a fatal error, it looks more like spurious debugging output. If anyone from 3Com is lurking here, maybe they can chime in and tell you what that means... Charles > > James MacDonald > Email: james.macdonald(a)attcanada.com > > > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

1 0

question regarding a syslog message
by MacDonald, James 16 Oct '02

16 Oct '02

Anyone know of a document with all the HiperArc syslog messages and their descriptions? I'm getting this message and am wondering why ... Facility "Telnet", Level "UNUSUAL":: tel_icb_queue(): bad state. James MacDonald Email: james.macdonald(a)attcanada.com

3 3

Hiper DSP NAC E1
by Intercom - Roberto Ravetti 16 Oct '02

16 Oct '02

Hi: I know that it is possible ( I have a Total working in that way), that I can add a USRobotics daugther card to a Hiper DSP NAC card T1, to work like a E1. That daugther card give the 6 extra modems. Someone know where I can buy that daugther card...? And if I buy a T1 card and the daugther card, what principal points I have in mind to make them works..?? Thanks in advance. Roberto Ravetti Intercom I.S.P Gerente de Servicios Rio Tercero - Cordoba -Argentina

3 7

Configuring Modems
by Jason McCormick 15 Oct '02

15 Oct '02

I received help from this list two odd weeks ago. The end result being I found out I had the wrong type of hardware. I've since acquired "Quad V.34 Digital Modem" cards which I understood to work with the Analog/RS- 232 NICs instead of the simple "Quad Analog Modem" cards. I was also told that I need to have the cards use "Nic" as the line input source. Whenever I choose that in the Total Control Manager and then choose "SET" the option is not retained. Doing another GET from the card returns the value of priTdm. Is there something I need to do to get the cards to take the new value? My setup is as follows: Total Control Manager v 5.5.1 NMC - Hardware version 2.0, Software version 4.3.8 Modems - Model v34FaxISDN, Hardware Version 3.0, Supervisor Software v 6.1.86, Data Pump Software Version 6.0.0 NIC - USR Analog Modem NIC rev. 1.1.0 This is what TCM tell me under the identification of the modules. Can someone help me out? I can provide any/all data necessary. Thanks! -- Jason McCormick

2 1