March 2000 - USR-TC - mailman.xmission.com

Re: (usr-tc) Normal User Call Clear
by Campbell Simpson 31 Mar '00

31 Mar '00

Hi Mike Those sort of problems can be a real pain to diagnose! Here's what I suggest you try. 1. Limit their connect speed on the modem. Amazing how many problems this fixes. 2. Identify if it's their modem with the problem - ie lend them an external modem for them to try. This will quite often fix the problem. 3. Get them to dialup to your NAS, and while they're on telnet to the DSP card, find which modem they're on and keep capturing ati6 and ati11 commands until they disconnect. I hope this helps Campbell >>> mikew(a)ll.net 03/31/00 07:39 >>> I have a user that suddenly about a week ago couldn't stay on longer than 9 minutes and some-odd seconds. They are using a Dell computer with a USR PCI winmodem. The disconnect reason is reported as Normal User Call Clear. We had them bring in the computer yesterday and were able to connect longer from our office, but when they brought it home the same thing happened. Does anyone have any ideas? Thanks. Mike Wilker Director of Network Operations Local Link, Inc. - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

1 0

(usr-tc) bad modem pairs
by Scott Boggs 30 Mar '00

30 Mar '00

I have been using the latest DSP software and I notice that I have pairs of modems that are failing connections at much higher rates than the other modems. I have heard some discussion of this. Does anyone know how to reset modem pairs and clear the statistics? Thanks, Scott Boggs Network Administrator United Bank - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

1 0

RE: (usr-tc) list of USR VSA's for RADIUS
by Scott Boggs 30 Mar '00

30 Mar '00

I found some VSA stuff in the HiperARC product reference. It is in Appendix E.. I use Funk Steel Belted and it helped me. It should be downloadable in PDF, but its big....about 300 pages Scott Boggs Network Administrator United Bank > -----Original Message----- > From: Paul Farber [SMTP:farber@admin.f-tech.net] > Sent: Thursday, March 09, 2000 8:29 PM > To: usr-tc(a)lists.xmission.com > Subject: (usr-tc) list of USR VSA's for RADIUS > > anyone have a URL or document that describes 3COM's VSA sent via radius? > > Paul Farber > Farber Technology > farber(a)admin.f-tech.net > Ph 570-628-5303 > Fax 570-628-5545 > > > - > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

1 0

(usr-tc) Normal User Call Clear
by Mike Wilker 30 Mar '00

30 Mar '00

I have a user that suddenly about a week ago couldn't stay on longer than 9 minutes and some-odd seconds. They are using a Dell computer with a USR PCI winmodem. The disconnect reason is reported as Normal User Call Clear. We had them bring in the computer yesterday and were able to connect longer from our office, but when they brought it home the same thing happened. Does anyone have any ideas? Thanks. Mike Wilker Director of Network Operations Local Link, Inc.

1 0

RE: (usr-tc) Foreign Country
by Colin Wantling 30 Mar '00

30 Mar '00

Jeff, Some of the latest PCMCIA modem cards have a utility to choose country easily from the desktop. I have used an ActionTec V90 FM560LKI successfully in various countries in Europe and Asia. Don't have to bother your head what it's doing or what init codes it's using! Colin > Everyone, > > We have a customer who has a laptop and travels a lot to foreign > countries. He dials (or at least attempts to) us via AT&T USA direct > where he dials an access numebr in the foreign country and then once he > gets the prompt tone he dials us. He has a 3Com Noteworthy PCMCIA modem > card. He has yet to be able to get this work work anywhere other than > the US and Canada. At this point it appears the PCMCIA card is looking > for US dialtone and not foreign country dialtone. As soon as he clicks > connect in DUN he sees it try for about a second and then it immediately > disconnects. He says he never hears dialtone come up. Has anyone seen > this before ? He says the dialtone is different from country to country. > I am thinking we need to add X0 in the DUN extra settings option to > disable dialtone detection within the modem itself. Thoughts ? > > > Jeff Binkley > ASA Network Computing > > CMPQwk 1.42-21 9999 > > > - > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. > - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

1 0

Re: (usr-tc) Foreign Country
by Sonny Ruiz 30 Mar '00

30 Mar '00

I travel a lot around the world with my MegaHerzt PCMCIA (had several of them and also the old 3Com PCMCIA LAN+Modem) and I never had that type of problems except in Germany, France and England, which uses different plugs for phones. But once you configure the modem for the correct country, that also goes away. In the other countries in Latin America, Europe, Asia and Australia I just plug my modem to the telephone outlet in my hotel room and dial using AT&T to the US and then to my ISP. Usually when I don't get dial tone is because I'm using the wrong outlet. Dial tones in hotels are usually the same that you get in the US. That might be different if he is dialing without going through a PBX. In that case, uncheck Wait for dialtone in DUN and see if it goes. But most countries use the same dial tone as the US. Sorry I can't be of further assistance. Sonny >From: jeff.binkley(a)asacomp.com (Jeff Binkley) >Reply-To: usr-tc(a)lists.xmission.com >To: usr-tc(a)lists.xmission.com >Subject: (usr-tc) Foreign Country >Date: Wed, 29 Mar 2000 21:30:07 -0500 > >Everyone, > >We have a customer who has a laptop and travels a lot to foreign >countries. He dials (or at least attempts to) us via AT&T USA direct >where he dials an access numebr in the foreign country and then once he >gets the prompt tone he dials us. He has a 3Com Noteworthy PCMCIA modem >card. He has yet to be able to get this work work anywhere other than >the US and Canada. At this point it appears the PCMCIA card is looking >for US dialtone and not foreign country dialtone. As soon as he clicks >connect in DUN he sees it try for about a second and then it immediately >disconnects. He says he never hears dialtone come up. Has anyone seen >this before ? He says the dialtone is different from country to country. >I am thinking we need to add X0 in the DUN extra settings option to >disable dialtone detection within the modem itself. Thoughts ? > > >Jeff Binkley >ASA Network Computing > >CMPQwk 1.42-21 9999 > > >- > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. ______________________________________________________ Get Your Private, Free Email at http://www.hotmail.com - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

1 0

(usr-tc) Foreign Country
by jeff.binkley＠asacomp.com 30 Mar '00

30 Mar '00

Everyone, We have a customer who has a laptop and travels a lot to foreign countries. He dials (or at least attempts to) us via AT&T USA direct where he dials an access numebr in the foreign country and then once he gets the prompt tone he dials us. He has a 3Com Noteworthy PCMCIA modem card. He has yet to be able to get this work work anywhere other than the US and Canada. At this point it appears the PCMCIA card is looking for US dialtone and not foreign country dialtone. As soon as he clicks connect in DUN he sees it try for about a second and then it immediately disconnects. He says he never hears dialtone come up. Has anyone seen this before ? He says the dialtone is different from country to country. I am thinking we need to add X0 in the DUN extra settings option to disable dialtone detection within the modem itself. Thoughts ? Jeff Binkley ASA Network Computing CMPQwk 1.42-21 9999 - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

1 0

(usr-tc) how to do SNMP disconnects?
by Aaron Nabil 29 Mar '00

29 Mar '00

I'm banging my head against the wall on this SNMP disconnect problem. I want to be able to do a disconnect via a single "set" that is indexed via session-id or username and session-id. There are two good candidates. The best one is usrUserMan.usrUserManGroup.usrUserManActiveSessionTable.uumActiveSessionEntry.uumActiveSessionAction which works when you hand it the session ID it's looking for. Unfortunatly, the session-ID it's looking for is "off" by some, small, random, unpredicatable number compared to the Radius Session-ID, and you can only learn this bad sesion-ID by doing a "get" to discover it's corrupted value, which would be as slow as what I'm doing now. The other candidate is usrUserMan.usrUserManGroup.usrUserManVTSTermTable.usrUserManVTSTermEntry.usrUserManVTSTermAction which has the advantage that it's Session-ID always matches what's in the Radius accounting records, but the problem is I've never been able to make it work. In fact I use this table now to verify the user is still online before I go whack the modem. So my choices are one that works, but can't be used beacause it's of random noise in the session-id, or one that has perfectly matching session-ids but I can't figgure out how to make it work. If I buy a support contract, is this something that 3COM would answer or fix? -- Aaron Nabil - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

2 2

(usr-tc) Routing traffic from certain IPs
by Mike Wilker 29 Mar '00

29 Mar '00

I have a few users that use a private IP pool to get their IP address, and I was wondering if there was a way to route traffic from them out the second ethernet interface. Thanks. Mike Wilker Director of Network Operations Local Link, Inc.

3 2

(usr-tc) Mac Airport problem
by John Mies 28 Mar '00

28 Mar '00

I have a customer that started using a Mac AirPort with an iMac. She couldn't connect to my TC chassis, but was able to connect to a Portmaster. Anyone else experienced this? John Mies John Mies Illinet.com http://www.illinet.com - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

4 3