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(usr-tc) Big News coming May1?
by Mark Thornton 13 Apr '01

13 Apr '01

I just got of the phone with the evil ones and confirmed that I will have to start smuggling drugs in order to pay for software downloads only with no tech support. The cost of the actual tech support would require more than the profit margin on drug running allows! While on the phone it was noted that something is going to happen on or about May 1 the will significantly affect 3Com RAS customers. I don't know whether it will be good or bad, but when has something good come from this company? They claim they are losing money on support. My response is that if you make a poroduct that is reliable there wouldn't be a support problem. I also indicated that if the support contracts were reasonably priced ( I described my Cisco contracts and the level of support I get) then they wouldn't be losing money. Let's face it, we are professionals. What we need is good code, not a bunch of phone support folks. Sell software support at reasonable price and a lot of folks would buy it. BTW, given the tone of the conversation I don't think there is a chance in the hot place that quads are going to be supported. I got the feeling they are trying to figure out how to not support anything at all, but then they pretty much have that wired now. I am going to contact my equipment rep now and see what the options are going forward, but it doesn't look good. My initial thoughts were that with the cost of DSP's under $2500 and a software contract it didn't make sense to look at the Patton's or others. Patton couldn't give a good enough price to meet the difference. If software support is no longer available then that analysis is no longer valid. I don't really want to take on a new lease for dialup gear but that may be the way to go. Mark Thornton San Marcos Internet, Inc. 512-393-5300 - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) Diff between span-level and modem-level mdmfail method on HiperDSP
by George Klinich III 13 Apr '01

13 Apr '01

Hi, I'm wondering what the different is between setting the 'mdmfail' parameter at the span-level and at the modem-level. Span-level is set with 'set mdmfail [disable|block|reset|combo]' while at the span> prompt Modem-level is set using 'at%Rn=xxx' commands at the mdmX> prompt >From changing difference settings at the span and modem level, I get the impression that the span-level settings only affect the "Dual-channel recovery action" not the single channel recovery action. Does anyone know if this is true? Thanks, George - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) e1/cas loosing settings
by Dan Borlovan 13 Apr '01

13 Apr '01

Hello, I have a problem with a dual e1/cas card. Software version 1.3.4, serving two e1/cas lines on R2 protocol. The problem is that after a reboot i loose the following settings from the 'Card configuration' menu: 7 Project Id (switching sometimes from configured value R2 to Q412) 10 Set Companding (swithing from configured 'A-law' to 'modem country code') I've saved the configuration many times to nvram, no use. Is there anything I can do to solve this? It's annoying to have to watch the card on every reboot and correct these settings. Dan -- Dan Borlovan <danb(a)dnttm.ro> System Administrator, Network Operation Center Dynamic Network Technologies - Timisoara, Romania Telefon: +40-56-204967 FAX: +40-56-220201 - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) Date: Thu, 12 Apr 2001 23:54:10 -0400
by www.isp-networkhardware.com 13 Apr '01

13 Apr '01

Your Source for NEW AND REFURBISHED Total Control hardware High Density Chassis with 70A pwr, NMC, Hiper ARC, 2x Hiper DSP Classic Chassis with Dual 45A pwr, NMC v90, Netserver PRI, Dual PRI, 12xQuad Digital Modems Classic Chassis with Dual 45A pwr, NMC v90, Netserver PRI, Dual PRI, 12x Quad Analog/Digital modems BOTH QUAD BUNDLES ARE AVAILABLE IN 70A POWER HD CHASSIS'S. 6- Hiper DSP 6- Hiper ARC 7- Hiper NMC 1- EdgeServer PRO, No memory installed, no boot disk. Looks new. 1- EdgeServer PRO 1- EdgeServer 2- AxCell(DSL) TELCO QTY- HD Chassis with 70a power QTY- Classic chassis w/ dual 45a QTY- Netserver PRI set QTY- Quad Modems - any model. QTY- NMC v90 and non-v90 enabled QTY- Dual T1/E1 QTY- Dual PRI MP16's, MMP16, MP16I's, Netserver 16's, Netserver 16I MP8, MP8I, Netserver 8, Netserver 8I NMC and Netserver Memory Available. Looking for Total Control Techs. No phone required, just you and your TCM and latenite access. Paying $150+ ....email me if interested. You dont have to be in the States since alll access at IP address. Most situations are just initial set-up. Some are troubleshooting but we can charge more for that. - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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RE: (usr-tc) E1
by Tom Schmidt 12 Apr '01

12 Apr '01

All of Europe uses E1's. -----Original Message----- From: Trade Projesom [mailto:trade@projesom.net] Sent: Wednesday, April 11, 2001 7:47 PM To: usr-tc(a)lists.xmission.com Subject: (usr-tc) E1 please, somebody can tell me where in the world E1 is used? I live in Brazil and want to buy a refurbished or used E1 hiper dsp card. Thank's Omar Perez Projesom Internet Ltda - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) Total Control 1000 help with dialout and HiperArc
by Tom Schmidt 12 Apr '01

12 Apr '01

Hello. I am having a problem with the Total Control 1000 and using it as a dialout modem server and could use some help or suggestions. I am using the Total Control 1000 with the 96port modem cards. Right now I have 4 T1's plugged into it for testing, but will soon switch to the DS3 ingress card. I have setup modem pools in a round-robin configuration and a network service for dialout. I am then using Dialout/IP by Tactical Software to connect to the 3Com Total Control and dialout. The issue I have is that roughly 20% of the time I get a modem error from the software, saying that a modem is unavialable and/or communication error with the modem. I have tried everything I can on the PC side, such as different modem INF files, compression settings, checking the DialOut/IP software, etc.. Everything seems fine on that side. 3Com is telling me that everything is configured correctly on the Total Control. Yet just today I witnessed the HiperArc reboot on its own. The firmware and system software versions are: Router Card hardware ver 20.0.0 Software Ver 5.1.99 DSP Multi Span Nac Hardware ver 0.2.0 Software Ver 3.0.14 Does anyone have any suggestions what else to try or do? As a side note, I have a number of the quad racks setup for this with no problem. Although its not using the HiperArc instead its using the physical serial connections. Its just on the newer Total Control 1000 that I have problems... Tom Schmidt Network Operations Manager toms(a)ngn.com - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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RE: (usr-tc) Patton Electronics
by Brian Becker 12 Apr '01

12 Apr '01

And (as if it really matters <grin>) we are releasing support for Total Scrutinizer for Patton's product this week. So you'll be able to scrutinize it (although it doesn't have but half of the info available it is still useful for evaluating connections and Patton Electronics==who requested that we do this port for them==is working on making the other info we need available in an upcoming software releases so they seem really willing to make changes based on needs (that's been refreshing ;) Anyway, I'll be announcing to the list at that time but we also now support Ascend Max/TNT, Cisco 5xxx, and Shiva/Nortel Rapport--the ISP we bought had a bunch of these in use--along with Patton. Brian Brian Becker President, Poplar Bluff Internet, Inc. (www.semo.net) Home of TotallyFabricated.com Software: Total Scrutinizer (www.TotalScrutinizer.com) - Tech Support Just Got Easier! WebGabber (www.WebGabber.com) - html-based Chat Software -----Original Message----- From: owner-usr-tc(a)lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Terry Kennedy Sent: Thursday, April 12, 2001 12:20 PM To: usr-tc(a)lists.xmission.com Subject: RE: (usr-tc) Patton Electronics This is what the patton people sent me. I know this off topic. But someone asked. ************************************************* Hi Terry, You can work directly with me. We have a few different models to choose from: 2810 - 24 port $4500. - this unit is fan cooled 2960 - 48 port $8500. 2996 - 96 port $14,000. All boxes support T1, CT1 as well as ISDN PRI line types. The units are complete with all software (pre-installed) and all hardware...including rack mount ears. Tech support is free and all software upgrades are free. Each unit comes with a 2 year warranty. Highlights: 1) Up to 96 Simultaneous connections on four T1 or Channelized T1 WAN lines. 2) 10/100 Full Duplex Ethernet port and RS232 Console Port 3) Built in SNMP/HTTP web management system 4) Supports Multilink-PPP and Multichassis for analog as well as ISDN calls. 5) Our dual and quad models are Convection Cooled -- Quiet operation with no fans to fail or wear out. 6) Dual redundant power supplies are standard and at no extra charge. 7) Two year warranty with free technical support and software updates. 8) No worries with Patton's 30 Day "No Hassles" trial. 9) Financing information is available To see the management system on a live Patton RAS, just Point your browser to http://demo.2960.com username=monitor password=monitor Be sure to click on the "Dial-In" link on the upper-left of your screen. Also, we work well with MRTG. To help you get up and running, we have canned MRTG .cfg files which you can drop into your running configurations. If you have any questions, or would like more detail on a specific model, please don't hesitate to contact me using any of the following methods. Regards, Natalie Natalie R. Parnell Sales Associate, Network Access Patton Electronics Ofc: 301-975-1000 ext 371 Fax: 301-869-9293 Email: nparnell(a)patton.com WWW: http://www.patton.com -----Original Message----- From: owner-usr-tc(a)lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Marius Kirschner Sent: Thursday, April 12, 2001 10:20 AM To: usr-tc(a)lists.xmission.com Subject: RE: (usr-tc) Patton Electronics Hey, you got my interest, I've heard much good about the Patton products. How much does a 48 port unit go for nowadays? ---Marius (Agora Online) > -----Original Message----- > From: owner-usr-tc(a)lists.xmission.com > [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Paul Farber > Sent: Thursday, April 12, 2001 1:14 PM > To: usr-tc(a)lists.xmission.com > Subject: Re: (usr-tc) Patton Electronics > > > I've been using the 2800 and now have a 2996 being shipped to me now. > > Comparing a 2800's performance to a DSP card there really is no > comparison. In my specific arrangement the 2800's beat the DSP on connect > speeds, reliabilty (no more 'hung modem' problems!) and the management > console is way better than the DSP console port or TCM. > > Down side? None yet. > > I did get a call from Patton a day ago about a new firmware issue, a > memory leak that would freeze the box after a week or so. Get this.. > .THEY CALLED ME to tell me about a known issue..... anyone EVER get a call > from 3COM about a KNOWN software issue??? Without being extorted for a > support contract (like paying all that money would get you a proactive > phone call about an issue... yeah right.) > > Patton is gonna each 3COM/Lucents lunch in the small/mid ISP areana. > > Paul Farber > Farber Technology > farber(a)admin.f-tech.net > Ph 570-628-5303 > Fax 570-628-5545 > > On Thu, 12 Apr 2001, Steve Johnson wrote: > > > A coworker of mine went to the ISP con and came back with a > brochure from > > Patton Electronics, they make a 1u box that handles 4 pri (or > T1/E1) I was > > wondering if anyone has used this gear before, and if it is an > acceptable > > replacement for 3com gear? > > > > One of the up sides is they give free support and free firmware > upgrades to > > people who own the boxes. This is a nice feature =) > > > > -Steve > > > > -- > > Steve Johnson - linuxnut(a)sonic.net Sonic.net, Inc. > > System Administrator 300 B Street #100 > > 707.522.1000 (Voice) Santa Rosa, CA 95404 > > 707.547.2199 (Fax) http://www.sonic.net/ > > > > - > > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > > with "unsubscribe usr-tc" in the body of the message. > > For information on digests or retrieving files and old messages send > > "help" to the same address. Do not use quotes in your message. > > > > > - > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. > > - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) Hiper NMC Card in Non-Hiper TC Hub
by Rob 12 Apr '01

12 Apr '01

I just came by a hiper nmc card set, and wanted to use it in my TC hub. Its the 70Amp etc version with v90 everything, quad modems - and so forth. Do I need anything else hiper - like maybe the arc? Or can I just plug in the nmc card set? Thanks for any advice on this! Rob - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) Question about multiple arc configuration
by Mark Thornton 11 Apr '01

11 Apr '01

When we set up a chassis with multiple arc's for performance and redundancy, can the arc's share ip address space, or do we have to have twice as many ip addresses as actual modems to avoid potential conflicts? The problem that might occur would be if an arc failed and the other took over, how would it know which ip addresses have already been assigned? Then again, if an arc fails what happens to the sessions it was hosting? Are they dumped anyway? Mark Thornton San Marcos Internet, Inc. 512-393-5300 - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) Modem Transmit Level
by Wayne Barber 11 Apr '01

11 Apr '01

I'm trying to work on why PC-Tel modems suck connecting to our TC hub. I have a Compaq laptop with a PC-Tel built in. From home, I cannot even pass data to get authenticated unless I use an init string to turn off v.90. From the office, which is located in the same building as the telephone switch (we're an independent phone company), I get connected at 49k and can stay connected for hours at a time. Is it possible that increasing the modem transmit level could improve performance over the phone lines? Is there any chance this could interfere with other modems' connections? What is the optimal setting for transmit level? Should I be looking at a different setting? Wow, lots of questions, I know. Thanks in advance, Wayne Barber Coastal Telco Services - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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