June 2002 - USR-TC - mailman.xmission.com

HiperArcs are assigning duplicate IP addresses
by MacDonald, James 06 Jun '02

06 Jun '02

We've been tracking this problem for a while now ... random hiperarcs are assigning callers ips that are already in use. There isn't an overlap on the IP pools so that's not it ... my suspicion is that there is some unknown release timeout for IP's and the ARC, when disconnecting calls has to wait that amount of time to give out that IP again ... but for some reason is not waiting. Of course the users connecting get disconnected with the dupip error. Running code version V5.0.83/Non-Encr Anyone ever seen this one before? James MacDonald, CCNP Senior Platform Manager, IP Network Operations AT&T Canada Corp. 370 King St W., 6th Floor Toronto, ON M5V1J9 Ph: 416-204-5793 Fx: 416-204-5744 Emergency: 416-204-5700 (NMC Hotline) Email: james.macdonald(a)attcanada.com

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Netserver/16 Telnet dial out hangup
by James Schimmoeller 05 Jun '02

05 Jun '02

I am having trouble with a Netserver/16 that I just got in from another office. I have configured it so the staff can use it to dial out to some of our remote equipment in the field. I followed the instructions per the user manual for configuration of the netserver/16. The users are able to dial out by simply opening a telnet session and issuing atdt command. However, when the close the telnet window it doesn't clear the lines. What I mean by this is when I telnet into the machine for administration and do a 'list active interfaces' the lines show up as being active even though they have closed out. I have tried setting the dial_out idle_timeout and recovery_timeout to 1 and then 0 but still no luck. What am I missing? Is there a better way for the users to dial out, like use some sort of client on the desktop? I am open to suggestions, because the boss is not going to like the phone bill if I don't get this fixed. Thanks in advance Jim Jschimmoeller(a)NOSPAM.cms-c.com

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RE: [USR-TC] Problem with HiperDSP card
by SWujek＠solunet.com 04 Jun '02

04 Jun '02

Hi David, In about a year's time I have seen about 10 cards we have had to get repaired, and most Hiper DSPs when they fail exhibit the Red Rn/Fl and the 4th modem LED go amber regardless of their problem. We currently deal with at least 200 customers using the TC1000. Our TAC supports most of the other large RAS boxes as well and the TC1000 seems to be the hardiest cards out there. Most TC1000 cards seem to be overbuilt considering there are a lot of customers out there of ours that are still running Netserver, EdgeServer and Quads which can be up to 5-6 years old. Thanks, Steve Solunet TAC -----Original Message----- From: David Hamilton [mailto:dhamilton@voyager.net] Sent: Tuesday, June 04, 2002 4:13 PM To: usr-tc(a)mailman.xmission.com Subject: Re: [USR-TC] Problem with HiperDSP card Steve, How often do YOU usually have to send cards with this problem back to 3com for repair? SWujek(a)solunet.com extolled: > Hi Scot, > I would give TCM a try first, always easier than Z-modem. If that fails, and > odds are it will then try the Z-modem. Make sure and Z-modem the same code > if possible and if it fails the first time then try it again. Oftentimes it > takes us 2-3 times before the code sticks. > Thanks, Steve > Solunet TAC > > -----Original Message----- > From: Scot Desort [mailto:scot@njaccess.net] > Sent: Tuesday, June 04, 2002 2:46 PM > To: usr-tc(a)mailman.xmission.com > Subject: RE: [USR-TC] Problem with HiperDSP card > > > Thanks Steve. I will reload the code when I get a chance. Do I have to > use the Zmodem procedure, or can I do a load through TCM? > > -- > Scot > > > > > -----Original Message----- > > From: usr-tc-admin(a)mailman.xmission.com > > [mailto:usr-tc-admin@mailman.xmission.com] On Behalf Of > > SWujek(a)solunet.com > > Sent: Tuesday, June 04, 2002 11:35 AM > > To: usr-tc(a)mailman.xmission.com; usr-tc(a)lists.xmission.com > > Subject: RE: [USR-TC] Problem with HiperDSP card > > > > > > Hi Scot, > > We see this a lot on Hiper DSP cards when they fail. Try the Z-Modem > > procedure through the console port to reload code to it and > > see if that > > works. Most of the cards we see like this have to be sent > > back to 3Com for > > repair. > > Thanks, Steve > > Solunet TAC > > > > -----Original Message----- > > From: Scot Desort [mailto:scot@njaccess.net] > > Sent: Tuesday, June 04, 2002 10:09 AM > > To: usr-tc(a)lists.xmission.com > > Subject: [USR-TC] Problem with HiperDSP card > > > > > > I have a HiperDSP card in a TC chassis that appears to have > > failed over > > the weekend. The RN/FL light was red, and the FOURTH > > utilization bar LED > > from the bottom was AMBER. I moved the card to another slot, and it > > worked OK for 2 days, and failed again. I left the card unplugged > > overnight, and plugged it back into the same slot this morning. It is > > now working again. But obviously something is wrong. > > > > I know that a red RN/FL is no good, but does the 4th utilization bar > > being amber mean anything? Any tests or settings I should check while > > the card is in an operational state? > > > > Not ever having a DSL go bad on me, what is the best course > > of action -- > > attempt to have Commworks repair it, replace it with a used card, ??? > > Card is about 2.5 years old. > > > > Thanks, > > > > Scot > > > > _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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RE: [USR-TC] Problem with HiperDSP card
by SWujek＠solunet.com 04 Jun '02

04 Jun '02

Hi Scot, I would give TCM a try first, always easier than Z-modem. If that fails, and odds are it will then try the Z-modem. Make sure and Z-modem the same code if possible and if it fails the first time then try it again. Oftentimes it takes us 2-3 times before the code sticks. Thanks, Steve Solunet TAC -----Original Message----- From: Scot Desort [mailto:scot@njaccess.net] Sent: Tuesday, June 04, 2002 2:46 PM To: usr-tc(a)mailman.xmission.com Subject: RE: [USR-TC] Problem with HiperDSP card Thanks Steve. I will reload the code when I get a chance. Do I have to use the Zmodem procedure, or can I do a load through TCM? -- Scot > -----Original Message----- > From: usr-tc-admin(a)mailman.xmission.com > [mailto:usr-tc-admin@mailman.xmission.com] On Behalf Of > SWujek(a)solunet.com > Sent: Tuesday, June 04, 2002 11:35 AM > To: usr-tc(a)mailman.xmission.com; usr-tc(a)lists.xmission.com > Subject: RE: [USR-TC] Problem with HiperDSP card > > > Hi Scot, > We see this a lot on Hiper DSP cards when they fail. Try the Z-Modem > procedure through the console port to reload code to it and > see if that > works. Most of the cards we see like this have to be sent > back to 3Com for > repair. > Thanks, Steve > Solunet TAC > > -----Original Message----- > From: Scot Desort [mailto:scot@njaccess.net] > Sent: Tuesday, June 04, 2002 10:09 AM > To: usr-tc(a)lists.xmission.com > Subject: [USR-TC] Problem with HiperDSP card > > > I have a HiperDSP card in a TC chassis that appears to have > failed over > the weekend. The RN/FL light was red, and the FOURTH > utilization bar LED > from the bottom was AMBER. I moved the card to another slot, and it > worked OK for 2 days, and failed again. I left the card unplugged > overnight, and plugged it back into the same slot this morning. It is > now working again. But obviously something is wrong. > > I know that a red RN/FL is no good, but does the 4th utilization bar > being amber mean anything? Any tests or settings I should check while > the card is in an operational state? > > Not ever having a DSL go bad on me, what is the best course > of action -- > attempt to have Commworks repair it, replace it with a used card, ??? > Card is about 2.5 years old. > > Thanks, > > Scot > > > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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v92 Total Control Units available.
by Stephen Rivera - WRCA.Net 04 Jun '02

04 Jun '02

All v92 ready...Software contracts available to enable v92 functionality. Bundle listing only. Cards available individually. Blue Sticker Chassis 70A power (AC or DC) $4950 Hiper NMC Hiper ARC (128) 2x Hiper DSP Blue Sticker Chassis 130A power (AC or DC) $5100 Hiper NMC Hiper ARC (128) 2x Hiper DSP Blue Sticker Chassis Dual 70A power (AC or DC) $7050 Hiper NMC Hiper ARC (128) 4x Hiper DSP Blue Sticker Chassis Dual 130A power (AC or DC) $7250 Hiper NMC Hiper ARC (128) 4x Hiper DSP Quad Bundle - Chassis dual 45a power nmc v90 netserver pri dual pri (flashed to your flavor (CT1/PRI/T1) 12x quad digital modems $975 Your Source for Total Control Hardware Tech Support Services Available. Install and Configuration. Steve Rivera 732-833-2111 x102 IM: srivera711 732-833-2115 fax for more product info got www.wrca.net Jackson, NJ 08527 (USA)

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RE: [USR-TC] Problem with HiperDSP card
by CQuinn＠solunet.com 04 Jun '02

04 Jun '02

Seth there are issues with downgrading Hiper DSP's off of v.92 code. The procedure is listed in the release notes for TCS 4.5. If you do not follow the procedure you will ruin your card and it will have to be repaired by Commworks. If you don't have the release notes use the following procedure. Downgrading Code You may find it necessary to revert back to Total Control 1000 Release 4.3 code on either the DSP multispan card or the HiPer DSP card. Follow these steps to revert back: 1 Flash to Total Control 1000 4.3 compatible code. (Previous versions are not usable until the card successfully loads/boots 3.1.x code.) 2 Before you upload the code you must log into the console, or telnet, and enter the following commands: chdev mdm1 at-re1 3 After the prompt returns, initiate the code download as usual and reboot when it is completed. Chris Solunet TAC -----Original Message----- From: Seth Jacobs [mailto:sjacobs@onramp113.com] Sent: Tuesday, June 04, 2002 12:00 PM To: usr-tc(a)mailman.xmission.com Subject: Re: [USR-TC] Problem with HiperDSP card Is it OK to "downgrade" a HiperDSP by uploading an earlier version of the firmware? We've run into a busy signal problem with one of our cards after upgrading it. It didn't have this problem at 2.0.19, but it does at 3.5.12, so I'd like to downgrade to 2.0.19 and then work my way back up, if that's possible. Seth ----- Original Message ----- From: "Jose Orlando T. Ribeiro" <jorlando(a)uol.com.br> To: <usr-tc(a)mailman.xmission.com> Cc: <usr-tc(a)lists.xmission.com> Sent: Tuesday, June 04, 2002 8:33 AM Subject: Re: [USR-TC] Problem with HiperDSP card > before sending it to repair try to upload the firmware again... sometimes it > works... > > Scot Desort wrote: > > > > I have a HiperDSP card in a TC chassis that appears to have failed over > > the weekend. The RN/FL light was red, and the FOURTH utilization bar LED > > from the bottom was AMBER. I moved the card to another slot, and it > > worked OK for 2 days, and failed again. I left the card unplugged > > overnight, and plugged it back into the same slot this morning. It is > > now working again. But obviously something is wrong. > > > > I know that a red RN/FL is no good, but does the 4th utilization bar > > being amber mean anything? Any tests or settings I should check while > > the card is in an operational state? > > > > Not ever having a DSL go bad on me, what is the best course of action -- > > attempt to have Commworks repair it, replace it with a used card, ??? > > Card is about 2.5 years old. > > > > Thanks, > > > > Scot > > > > _______________________________________________ > > USR-TC mailing list > > USR-TC(a)mailman.xmission.com > > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc > > -- > > ,~~v~~, ,~~v~~, > ,'. .', ,'. .', > === + === === + === > / ~ \ / ~ \ > /\_m m_/\ /\_m m_/\ > .\ +----------------------+ /. > / ! jorlando(a)uol.com.br ! \ > / +----------------------+ \ > `\m/ \m/' `\m/ \m/' > > _______________________________________________ > USR-TC mailing list > USR-TC(a)mailman.xmission.com > http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc _______________________________________________ USR-TC mailing list USR-TC(a)mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc

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Problem with HiperDSP card
by Scot Desort 04 Jun '02

04 Jun '02

I have a HiperDSP card in a TC chassis that appears to have failed over the weekend. The RN/FL light was red, and the FOURTH utilization bar LED from the bottom was AMBER. I moved the card to another slot, and it worked OK for 2 days, and failed again. I left the card unplugged overnight, and plugged it back into the same slot this morning. It is now working again. But obviously something is wrong. I know that a red RN/FL is no good, but does the 4th utilization bar being amber mean anything? Any tests or settings I should check while the card is in an operational state? Not ever having a DSL go bad on me, what is the best course of action -- attempt to have Commworks repair it, replace it with a used card, ??? Card is about 2.5 years old. Thanks, Scot

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