May 2001 - USR-TC - mailman.xmission.com

Re: (usr-tc) Quad Analog Modem Problems
by eric＠dol.net 02 May '01

02 May '01

Try reflashing the cards through tcm. That has helped me with some modems that seem to flake out. It could be that the card has gone bad and needs to be replaced. eric At 12:12 PM 4/30/01 +1000, you wrote: >Hi, >I am having problems with some Quad Analog modem cards that I have installed, >I cannot get them to stay active I do set modem s49 active and it all appears to work, then I save >and reset then I get whats below. >the modems report A/I/P then after a reset they go A/A/P but I cant get them A/R/P. > >Basically the modem is not active because it cannot successfully negociate with the packet bus(I >think). >after a reset my syslog reports: >Apr 28 14:05:19 dialup9.dataheart.net S49 packet bus handle opened. Handle = 26. > >After this the netserver reports the modem as active all though there is still no HDLC Framing and >the interface is still set to Unassigned instead of ptp49 as it usually is. >then 30 seconds later: >Apr 28 14:05:49 dialup9.dataheart.net S49 packet bus failed to connect! stat=-1 >Apr 28 14:05:49 dialup9.dataheart.net S49 packet bus handle closed. > >now the netserver reports it as inactive again. > >I have Quad Digital/Analog cards working fine in the same chassis but these Quad Analogs are just >not co-operating. > >any help would be appreciated, >the 3com knowledgebase has not helped me. >Thanks, >Aaron Daniels > >- > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. > - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) v.92 for quads update
by Jeff Mcadams 02 May '01

02 May '01

OK... My email that I sent regarding the quads and v.92/v.44 to Al and Irfan, my sales rep. and my VAR rep. This was in response to my sales rep's message about the disposition of v.92/v.44 and what trade-ups were available. I have gotten no substantive feedback regarding this issue yet. Previous messages of mine have made it to some other 3Com/CommWorks reps and were apparently forwarded to my reps with the implication that they need to keep me in line. :) Let me assure any 3Com/CommWorks folks reading this (unofficially, of course, since 3Com/CommWorks doesn't officially monitor this list anymore). If it weren't for Tom Goodman and George Ebert and their efforts, I would have quit using Total Control gear *LONG AGO*. Tom and George have gone way above and beyond the call of duty to try to keep me happy with Total Control gear, unfortunately, they've been hamstrung by 3Com/CommWorks policies regarding equipment EOL'ing, trade-ups, and support contracts. To be quite honest, I think I was rather restrained in not expressing my thought that Al Huefner should have been fired years ago for personally being the number 1 reason for customers switching from Total Control to other Access Server vendors. As I understand it, Al is personally responsible for the support contract policies and Terms and Conditions that we've all screamed and yelled about for the past 3 years. Anyway...here we go...my entry into the "Let's piss off 3Com/CommWorks" contest. :) ------------------------------------------------------------------------ Also sprach Thomas_Goodman(a)3com.com >TCS 4.5 is where CommWorks will deliver v.92. Only HiPer DSPs and >Multi-Span cards will have the v.92 support. We have a Quad rebate >program that turns each port into $25/port which is $100/card or $1,200 >on a 48 port chassis. >http://commworks.com/svprovider/products/rac2/tc1000_v92.html >http://commworks.com/svprovider/programs/total_control_eds/promos.html I find this humorous: "With a simple software upgrade to V.92/V.44" OK, So, with 2,162 total dial-in lines, you want me to spend $136,800(*) dollars to upgrade my equipment to be able to handle v.92/v.44. You call this a "simple software upgrade?" The EOL'ing of the quad modem cards is absolutely reprehensible, and I'd like to hear from Irfan or Al if they could come up with *ANY* good reasons that I shouldn't ditch my 3Com gear and go with Cisco's trade-up program and get *MUCH* better support of not-bleeding-edge-new gear. This in addition to your extortionate Terms and Conditions and pricing of support contracts to begin with. I'd like to hear some sort of response from Irfan or Al since my last messages to either of you have seem to fallen on deaf ears. (*) Based on needing to upgrade 17 chassis worth of quad modems, utilizing 5 double-play trade-ups from the promo page from above, plus another 12 double-play purchases not eligible for the double-play trade-up. This assumes a 30% discount off of the list price posted on the promo page. I don't know if we typically get 30% off list price or not, but I know that's typical for Cisco gear. I would be surprised to find that the discount on 3Com gear is any more than that. If the discount is less, then the figure looks even *worse* for 3Com. -- Jeff McAdams Email: jeffm(a)iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 ------------------------------------------------------------------------ - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) Frozen NMCs
by mmm3＠cornell.edu 02 May '01

02 May '01

Folks... I'm having an oddball problem that, while not service-affecting, is nevertheless extremely annoying. Every once in a while, my HiPerNMCs will "freeze" up; They'll fall off the network and I can't even get them to respond via the console port. I have to physically pull the card and let it reboot to get it back. Has anyone seen this? Anyone have a clue/cure? Thanks... ********************************************************* Michelle M. Mogil Network & Computing Systems 735 Rhodes Hall, Cornell University, Ithaca, NY 14853 vox: (607) 255-0516, fax: (607) 255-8521 email: mmm3(a)cornell.edu ********************************************** - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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