Fan club pre-sale tickets
The Fan club president was kind enough to call me to explain why, the fact I did not get "best available" seats, is not their fault. Defences ran from "tickets were there, I should have navigated better to get the best seats" to "We do not select what are considered "best seats." I've tried reserving my judgement because as you know, many members have been highly critical of the way the membership is being run. I'm disappointed the way I've been treated. I feel my $100 premium membership for "benefits" was a poor investment. In summary, I did everything right, and still feel screwed. Whether by the fan club, promoter, venue or whomever. At the end of the day I do feel this was the fan club's responsibility. Instead everyone I spoke with evades the responsibility. For the Vancouver, GM place show, I went online 2 PM EST last Monday, to get the best seats possible like many others. However ""best available" seats were section 117. Not being familiar with the the GM place seating plan, I assumed that section 117 was indeed the best available - I was wrong. If you selected "section", you are taken to another menu.
From there you could access floor seats. Unfortunately, for this fan, I learned about this glitch too late and was not able to get 1st, 2nd or 3rd row, like I easily would have done had the website worked properly.
As I said, Tina was kind enough to take the time to call me from the UK, but I was just re-assured by her the issue was not their fault, and they do the best they can. We argued for several minutes (at one point I was told I was "wrong") "agreeing" that the best they can do, simply isn't good enough (for me and many other fans). I suspect from her perspective this meant she is frustrated that some fans cannot be made happy regardless of their efforts. I'm afraid the only recourse I have is not re-renewing my membership. So I guess I won't. In future years I'd rather pay the $100 premium for scalper tickets, with less hassle, anger and frustration. The only other thing I ever got was the CD ROM and while somewhat "nice" it was not worth $100. I think I can say they do care somewhat about the fan club and its members (evidenced by the call), but I guess their hands are tied and cannot do much when something goes wrong. Like most human beings, it is easier to shift responsibility, than accept it. As my Dad says, "The name of the game is results." -Ross (out over $100). PS: Some of you who know me better, also know how I can take issues to the nth degree when I am convinced I am being wronged. I was tempted to buy the domain name "stingfanclubsucks.com" but my "anger has subsided. If that is the worst of my problems, then I'm doing all right and I don't want to escalate the issue, as it am afraid it will taint my love for Sting's music. But I am curious, how many of you will renew?
On Mon, Apr 05, 2004 at 07:23:25AM -0700, Ross Viner wrote:
For the Vancouver, GM place show, I went online 2 PM EST last Monday, to get the best seats possible like many others. However ""best available" seats were section 117. Not being familiar with the the GM place seating plan, I assumed that section 117 was indeed the best available - I was wrong. If you selected "section", you are taken to another menu.
From there you could access floor seats. Unfortunately, for this fan, I learned about this glitch too late and was not able to get 1st, 2nd or 3rd row, like I easily would have done had the website worked properly.
I was VERY late, I didn't bother until Thursday. It gave me 117 as well. I didn't really want floor seats, so that was ok with me, but I looked on a map and realized that 117 is not a nice viewing angle. So I switched it up and asked for 118. Those were all gone though, or they couldn't find 2 together. So I went with the floor. I got 8th row left side. So my viewing lines are probably just as bad, but oh well. My gripe is the price ... I paid more for box seats at Peter Gabriel, and I paid more for Sting in Paris last September. But ouch! At least it's two big names. I for one am very much looking forward to seeing Annie Lennox perform.
-Ross (out over $100).
But I am curious, how many of you will renew?
I got my membership essentially free through the purchase of the above mentioned Paris tickets, so I'm not really out any extra, but I will not renew. I haven't received the cd-rom yet. I haven't thought about it in ages until you reminded me. At this point in his career I really feel that Sting really can afford lose and it probably doesn't matter if he gains anymore. So why not step forward and do the ultimate for his class of entertainer ... offer downloadable concert tracks thoughout the tour to his fanclub members. That would be a worthwhile perc. Some indie bands post parts of their performances, but the cogs of industry forbid it with money making machines like Sting. It's a shame. Mark.
1) Isn't premium membership $65 and not $100 dollars? 2) It is clear that membership does not guarantee anyone front row seats. As for me, I prefer to be close to the sound engineer for optimum sound quality, I don't care to see Sting's chest hairs. 3) Great seats have been provided by the fan club for some summer dates and most of the completed small venue tour. 4) I am not sure who is profiting from membership dues, if it is Sting or the fan club or if its split but comparing a has been like Prince to Sting, is like comparing Men at Work to the Police. Also, with the cost of running a fan club, we should not assume there is much profit period! 5) Starting a website called "stingfanclubsucks.com" is nasty, vindictive and absent of positive energy. 6) Any blame on the fan club not having great seats to every summer venue should be directed to Sting's management as I believe the fan club is simply playing with the cards they were dealt. 7) I agree with another poster in that some of the VIP/Travel packages seem a bit much. 8) The ability to select floor seats was not a 'glitch', every venue is different, it is not the fan club's responsibility to hold members hands through every menu system. 9) The fact that Tina called you from the UK, consider yourself lucky, that is service I guarantee you would not get from Price's fan club. 10) Yes, I will renew my membership. Peace Trini aka Trinitodebone Ross Viner <sting@shaw.ca> wrote: The Fan club president was kind enough to call me to explain why, the fact I did not get "best available" seats, is not their fault. Defences ran from "tickets were there, I should have navigated better to get the best seats" to "We do not select what are considered "best seats." I've tried reserving my judgement because as you know, many members have been highly critical of the way the membership is being run. I'm disappointed the way I've been treated. I feel my $100 premium membership for "benefits" was a poor investment. In summary, I did everything right, and still feel screwed. Whether by the fan club, promoter, venue or whomever. At the end of the day I do feel this was the fan club's responsibility. Instead everyone I spoke with evades the responsibility. For the Vancouver, GM place show, I went online 2 PM EST last Monday, to get the best seats possible like many others. However ""best available" seats were section 117. Not being familiar with the the GM place seating plan, I assumed that section 117 was indeed the best available - I was wrong. If you selected "section", you are taken to another menu.
From there you could access floor seats. Unfortunately, for this fan, I learned about this glitch too late and was not able to get 1st, 2nd or 3rd row, like I easily would have done had the website worked properly.
As I said, Tina was kind enough to take the time to call me from the UK, but I was just re-assured by her the issue was not their fault, and they do the best they can. We argued for several minutes (at one point I was told I was "wrong") "agreeing" that the best they can do, simply isn't good enough (for me and many other fans). I suspect from her perspective this meant she is frustrated that some fans cannot be made happy regardless of their efforts. I'm afraid the only recourse I have is not re-renewing my membership. So I guess I won't. In future years I'd rather pay the $100 premium for scalper tickets, with less hassle, anger and frustration. The only other thing I ever got was the CD ROM and while somewhat "nice" it was not worth $100. I think I can say they do care somewhat about the fan club and its members (evidenced by the call), but I guess their hands are tied and cannot do much when something goes wrong. Like most human beings, it is easier to shift responsibility, than accept it. As my Dad says, "The name of the game is results." -Ross (out over $100). PS: Some of you who know me better, also know how I can take issues to the nth degree when I am convinced I am being wronged. I was tempted to buy the domain name "stingfanclubsucks.com" but my "anger has subsided. If that is the worst of my problems, then I'm doing all right and I don't want to escalate the issue, as it am afraid it will taint my love for Sting's music. But I am curious, how many of you will renew? _______________________________________________ Police mailing list Police@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/police --------------------------------- Do you Yahoo!? Yahoo! Small Business $15K Web Design Giveaway - Enter today
-----Original Message----- From: police-bounces+sting=shaw.ca@mailman.xmission.com [mailto:police-bounces+sting=shaw.ca@mailman.xmission.com] On Behalf Of Trini Sent: April 5, 2004 5:27 PM To: Sting Subject: Re: [Police] Fan club pre-sale tickets 1) Isn't premium membership $65 and not $100 dollars? for me it was $100 Cdn. 2) It is clear that membership does not guarantee anyone front row seats. As for me, I prefer to be close to the sound engineer for optimum sound quality, I don't care to see Sting's chest hairs. But shouldn't "best available", guarantee best available? Instead of having to navigate elsewhere? It took me to lousy seats by any definition. She admitted she contacted the ticket people, and told them it should refer to floor. But it was too late to help me. 3) Great seats have been provided by the fan club for some summer dates and most of the completed small venue tour. Still doesn't help me as far as the glitch goes for the Vancouver show. And yes, it was glitch. Other shows worked properly according to others. But not Vancouver. 4) I am not sure who is profiting from membership dues, if it is Sting or the fan club or if its split but comparing a has been like Prince to Sting, is like comparing Men at Work to the Police. Also, with the cost of running a fan club, we should not assume there is much profit period! I don't give a shit if they are making buckets of money, I just wanted a website that did not mislead me when ordering the tickets giving mediocre seats, when they said they are the best available, when BETTER Seats are available through another convoluted process, is was not expected. 5) Starting a website called "stingfanclubsucks.com" is nasty, vindictive and absent of positive energy. and screwing me on the sale of the Vancouver show Isn't? Besides, I didn't start it, did I. DID!!!!!?????? Although this antagonism might change my mind. 6) Any blame on the fan club not having great seats to every summer venue should be directed to Sting's management as I believe the fan club is simply playing with the cards they were dealt. Maybe but I bought my membership through the fanclub. I bought my tickets through the fanclub. I do not have the resources or time to pursue everyone who is evading responsible in this situation. No one will admit the error was threes, but yet somebody made an error. 7) I agree with another poster in that some of the VIP/Travel packages seem a bit much. 8) The ability to select floor seats was not a 'glitch', every venue is different, it is not the fan club's responsibility to hold members hands through every menu system. It is a glitch. Did you look at the seating arrangement for GM Place? It is the fan club's responsibility to provide best available seating as promised through the menu. 9) The fact that Tina called you from the UK, consider yourself lucky, that is service I guarantee you would not get from Price's fan club. Lucky, How? I'm still out $140 (Cdn). and still did not get tickets for the show through my membership. Paying $100 to hear from the president of Sting's fanclub is excessive. 10) Yes, I will renew my membership. Good, you're happy with it, it worked for you. It did not for me, thus why would I? They made no effort to make up for it.
My Motto "Mistake are expected, and happen. It's how you DEAL with those mistake that is important." I never received so much as an apology. -----Original Message----- From: police-bounces+sting=shaw.ca@mailman.xmission.com [mailto:police-bounces+sting=shaw.ca@mailman.xmission.com] On Behalf Of Ross Viner Sent: April 5, 2004 7:32 PM To: 'Sting' Subject: Spam Alert: RE: [Police] Fan club pre-sale tickets -----Original Message----- From: police-bounces+sting=shaw.ca@mailman.xmission.com [mailto:police-bounces+sting=shaw.ca@mailman.xmission.com] On Behalf Of Trini Sent: April 5, 2004 5:27 PM To: Sting Subject: Re: [Police] Fan club pre-sale tickets 1) Isn't premium membership $65 and not $100 dollars? for me it was $100 Cdn. 2) It is clear that membership does not guarantee anyone front row seats. As for me, I prefer to be close to the sound engineer for optimum sound quality, I don't care to see Sting's chest hairs. But shouldn't "best available", guarantee best available? Instead of having to navigate elsewhere? It took me to lousy seats by any definition. She admitted she contacted the ticket people, and told them it should refer to floor. But it was too late to help me. 3) Great seats have been provided by the fan club for some summer dates and most of the completed small venue tour. Still doesn't help me as far as the glitch goes for the Vancouver show. And yes, it was glitch. Other shows worked properly according to others. But not Vancouver. 4) I am not sure who is profiting from membership dues, if it is Sting or the fan club or if its split but comparing a has been like Prince to Sting, is like comparing Men at Work to the Police. Also, with the cost of running a fan club, we should not assume there is much profit period! I don't give a shit if they are making buckets of money, I just wanted a website that did not mislead me when ordering the tickets giving mediocre seats, when they said they are the best available, when BETTER Seats are available through another convoluted process, is was not expected. 5) Starting a website called "stingfanclubsucks.com" is nasty, vindictive and absent of positive energy. and screwing me on the sale of the Vancouver show Isn't? Besides, I didn't start it, did I. DID!!!!!?????? Although this antagonism might change my mind. 6) Any blame on the fan club not having great seats to every summer venue should be directed to Sting's management as I believe the fan club is simply playing with the cards they were dealt. Maybe but I bought my membership through the fanclub. I bought my tickets through the fanclub. I do not have the resources or time to pursue everyone who is evading responsible in this situation. No one will admit the error was threes, but yet somebody made an error. 7) I agree with another poster in that some of the VIP/Travel packages seem a bit much. 8) The ability to select floor seats was not a 'glitch', every venue is different, it is not the fan club's responsibility to hold members hands through every menu system. It is a glitch. Did you look at the seating arrangement for GM Place? It is the fan club's responsibility to provide best available seating as promised through the menu. 9) The fact that Tina called you from the UK, consider yourself lucky, that is service I guarantee you would not get from Price's fan club. Lucky, How? I'm still out $140 (Cdn). and still did not get tickets for the show through my membership. Paying $100 to hear from the president of Sting's fanclub is excessive. 10) Yes, I will renew my membership. Good, you're happy with it, it worked for you. It did not for me, thus why would I? They made no effort to make up for it.
OK, that's my beef with Sting.com, after I created a stink at the way the Miami rehearsal show was handled, with no warning and the announcement and ticket sales occurring at 3 AM US time when almost the entire country was sleeping, I thought their handling of that issue was arrogant and I had one jackarse in Spfarrel defending their every move, needless to say, no apology, and no remorse from Sting.com for the way it was handled. That surely pissed me off. Ross Viner <sting@shaw.ca> wrote: My Motto "Mistake are expected, and happen. It's how you DEAL with those mistake that is important." I never received so much as an apology. -----Original Message----- From: police-bounces+sting=shaw.ca@mailman.xmission.com [mailto:police-bounces+sting=shaw.ca@mailman.xmission.com] On Behalf Of Ross Viner Sent: April 5, 2004 7:32 PM To: 'Sting' Subject: Spam Alert: RE: [Police] Fan club pre-sale tickets -----Original Message----- From: police-bounces+sting=shaw.ca@mailman.xmission.com [mailto:police-bounces+sting=shaw.ca@mailman.xmission.com] On Behalf Of Trini Sent: April 5, 2004 5:27 PM To: Sting Subject: Re: [Police] Fan club pre-sale tickets 1) Isn't premium membership $65 and not $100 dollars? for me it was $100 Cdn. 2) It is clear that membership does not guarantee anyone front row seats. As for me, I prefer to be close to the sound engineer for optimum sound quality, I don't care to see Sting's chest hairs. But shouldn't "best available", guarantee best available? Instead of having to navigate elsewhere? It took me to lousy seats by any definition. She admitted she contacted the ticket people, and told them it should refer to floor. But it was too late to help me. 3) Great seats have been provided by the fan club for some summer dates and most of the completed small venue tour. Still doesn't help me as far as the glitch goes for the Vancouver show. And yes, it was glitch. Other shows worked properly according to others. But not Vancouver. 4) I am not sure who is profiting from membership dues, if it is Sting or the fan club or if its split but comparing a has been like Prince to Sting, is like comparing Men at Work to the Police. Also, with the cost of running a fan club, we should not assume there is much profit period! I don't give a shit if they are making buckets of money, I just wanted a website that did not mislead me when ordering the tickets giving mediocre seats, when they said they are the best available, when BETTER Seats are available through another convoluted process, is was not expected. 5) Starting a website called "stingfanclubsucks.com" is nasty, vindictive and absent of positive energy. and screwing me on the sale of the Vancouver show Isn't? Besides, I didn't start it, did I. DID!!!!!?????? Although this antagonism might change my mind. 6) Any blame on the fan club not having great seats to every summer venue should be directed to Sting's management as I believe the fan club is simply playing with the cards they were dealt. Maybe but I bought my membership through the fanclub. I bought my tickets through the fanclub. I do not have the resources or time to pursue everyone who is evading responsible in this situation. No one will admit the error was threes, but yet somebody made an error. 7) I agree with another poster in that some of the VIP/Travel packages seem a bit much. 8) The ability to select floor seats was not a 'glitch', every venue is different, it is not the fan club's responsibility to hold members hands through every menu system. It is a glitch. Did you look at the seating arrangement for GM Place? It is the fan club's responsibility to provide best available seating as promised through the menu. 9) The fact that Tina called you from the UK, consider yourself lucky, that is service I guarantee you would not get from Price's fan club. Lucky, How? I'm still out $140 (Cdn). and still did not get tickets for the show through my membership. Paying $100 to hear from the president of Sting's fanclub is excessive. 10) Yes, I will renew my membership. Good, you're happy with it, it worked for you. It did not for me, thus why would I? They made no effort to make up for it. _______________________________________________ Police mailing list Police@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/police --------------------------------- Do you Yahoo!? Yahoo! Small Business $15K Web Design Giveaway - Enter today
participants (3)
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mtigges＠shaw.ca -
Ross Viner -
Trini