Back in August I ordered a secondary holder and spider from Bryan Greer at Protostar. Bryan and I have spoken on the phone occassionally over the years and know each other by reputation. The order was initially pegged at "3 week delivery", and in late September I called and he assured me that it would be shipping soon. Since then, no-one at Protostar answers the phone or responds to email and my spider and secondary holder have not shown-up. We are now at 3 months since the order was placed. Has anyone heard of problems at Protostar or perhaps personal problems on the part of Greer?
Earlier this year I bought a secondary and spider from him, along with a flocked tube, end caps, and rings. They took much longer than he quoted me (6 weeks he said, it was more like 2-3 months), but they finally did arrive. Good luck! /R --- On Mon, 11/8/10, Chuck Hards <chuck.hards@gmail.com> wrote:
From: Chuck Hards <chuck.hards@gmail.com> Subject: [Utah-astronomy] Protostar problems To: "Utah Astronomy" <utah-astronomy@mailman.xmission.com> Date: Monday, November 8, 2010, 6:58 AM Back in August I ordered a secondary holder and spider from Bryan Greer at Protostar. Bryan and I have spoken on the phone occassionally over the years and know each other by reputation.
The order was initially pegged at "3 week delivery", and in late September I called and he assured me that it would be shipping soon.
Since then, no-one at Protostar answers the phone or responds to email and my spider and secondary holder have not shown-up. We are now at 3 months since the order was placed.
Has anyone heard of problems at Protostar or perhaps personal problems on the part of Greer?
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Well I'm at 3 months plus at this point. Was hoping to have the thing DONE by now. He's still better than Criterion. I waited nearly a year for a mount that never arrived. I finally cancelled my order and bought a Cave Astrola. Had that one in three weeks! On 11/9/10, Richard Tenney <retenney@yahoo.com> wrote:
Earlier this year I bought a secondary and spider from him, along with a flocked tube, end caps, and rings. They took much longer than he quoted me (6 weeks he said, it was more like 2-3 months), but they finally did arrive. Good luck! /R
--- On Mon, 11/8/10, Chuck Hards <chuck.hards@gmail.com> wrote:
From: Chuck Hards <chuck.hards@gmail.com> Subject: [Utah-astronomy] Protostar problems To: "Utah Astronomy" <utah-astronomy@mailman.xmission.com> Date: Monday, November 8, 2010, 6:58 AM Back in August I ordered a secondary holder and spider from Bryan Greer at Protostar. Bryan and I have spoken on the phone occassionally over the years and know each other by reputation.
The order was initially pegged at "3 week delivery", and in late September I called and he assured me that it would be shipping soon.
Since then, no-one at Protostar answers the phone or responds to email and my spider and secondary holder have not shown-up. We are now at 3 months since the order was placed.
Has anyone heard of problems at Protostar or perhaps personal problems on the part of Greer?
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Update: I am at one week away from this being a 4-month wait. Protostar neither answers their phone nor responds to emails. I will never order from them again, and this is unfortunate because they make a superior product. But even the best product does no good if the maker can't deliver. I can make a better one myself anyway. I was hoping for the convenience of having it ready made, but will do what I have to do. At this point I just want my money back. HYOOGE disappointment with Bryan Greer.
You have my sympathy. I went through this "service" nonsense with Meade on multiple occasions, for months at a time. In the end my mount was in their hands for over a year, total time, and never operated properly for more than a few hours after each return. I haven't been able to use it for years now, because Meade no longer supports the product. Yes, I absolutely hate Meade. Kim -----Original Message----- From: utah-astronomy-bounces@mailman.xmission.com [mailto:utah-astronomy-bounces@mailman.xmission.com] On Behalf Of Chuck Hards Sent: Monday, November 29, 2010 8:08 AM To: Utah Astronomy Subject: Re: [Utah-astronomy] Protostar problems Update: I am at one week away from this being a 4-month wait. Protostar neither answers their phone nor responds to emails. I will never order from them again, and this is unfortunate because they make a superior product. But even the best product does no good if the maker can't deliver. I can make a better one myself anyway. I was hoping for the convenience of having it ready made, but will do what I have to do. At this point I just want my money back. HYOOGE disappointment with Bryan Greer. _______________________________________________ Utah-Astronomy mailing list Utah-Astronomy@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/utah-astronomy Visit the Photo Gallery: http://www.slas.us/gallery2/main.php Visit the Wiki: http://www.utahastronomy.com ----- No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1170 / Virus Database: 426/3286 - Release Date: 11/28/10
HYOOGE???? Sent via DROID on Verizon Wireless -----Original message----- From: Chuck Hards <chuck.hards@gmail.com> To: Utah Astronomy <utah-astronomy@mailman.xmission.com> Sent: Mon, Nov 29, 2010 15:08:32 GMT+00:00 Subject: Re: [Utah-astronomy] Protostar problems Update: I am at one week away from this being a 4-month wait. Protostar neither answers their phone nor responds to emails. I will never order from them again, and this is unfortunate because they make a superior product. But even the best product does no good if the maker can't deliver. I can make a better one myself anyway. I was hoping for the convenience of having it ready made, but will do what I have to do. At this point I just want my money back. HYOOGE disappointment with Bryan Greer. _______________________________________________ Utah-Astronomy mailing list Utah-Astronomy@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/utah-astronomy Visit the Photo Gallery: http://www.slas.us/gallery2/main.php Visit the Wiki: http://www.utahastronomy.com
10 years Sent via DROID on Verizon Wireless -----Original message----- From: Chuck Hards <chuck.hards@gmail.com> To: Utah Astronomy <utah-astronomy@mailman.xmission.com> Sent: Mon, Nov 29, 2010 17:21:24 GMT+00:00 Subject: Re: [Utah-astronomy] Protostar problems Been awhile since you've had a teenager in the house, eh? ;o) On 11/29/10, Me Siegfried <ziggy943@xmission.com> wrote:
HYOOGE????
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I understand, "probly". ----- Original Message ----- From: "Chuck Hards" <chuck.hards@gmail.com> To: "Utah Astronomy" <utah-astronomy@mailman.xmission.com> Sent: Monday, November 29, 2010 10:20:21 AM Subject: Re: [Utah-astronomy] Protostar problems Been awhile since you've had a teenager in the house, eh? ;o) On 11/29/10, Me Siegfried <ziggy943@xmission.com> wrote:
HYOOGE????
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I still use "bro", now if find it has changed to "bra". Times have changed. ----- Original Message ----- From: "Chuck Hards" <chuck.hards@gmail.com> To: "Utah Astronomy" <utah-astronomy@mailman.xmission.com> Sent: Monday, November 29, 2010 10:37:40 AM Subject: Re: [Utah-astronomy] Protostar problems It's now "prolly". Get with the lingo. ;o) On 11/29/10, sfisher01@comcast.net <sfisher01@comcast.net> wrote:
I understand, "probly".
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Chuck That's BRAH not bra another slang term used here for bro, brah is blala (brother) but used more by those of Melanesian decent. A hui ho Rob looks like 'another' nice day here ;^)
Woke up to 12" of new snow here with some big drifts, the sun is out now though.
Chuck
That's BRAH not bra another slang term used here for bro, brah is blala (brother) but used more by those of Melanesian decent.
A hui ho Rob
looks like 'another' nice day here ;^)
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Snow is that stuff that makes winters in Utah so nice: NO YARDWORK. Kim -----Original Message----- From: utah-astronomy-bounces@mailman.xmission.com [mailto:utah-astronomy-bounces@mailman.xmission.com] On Behalf Of Rob Ratkowski Photography Sent: Monday, November 29, 2010 11:55 AM To: Utah Astronomy Subject: Re: [Utah-astronomy] Protostar problems What's snow ??????? is that anything like warm sand?? Aloha Rob _______________________________________________ Utah-Astronomy mailing list Utah-Astronomy@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/utah-astronomy Visit the Photo Gallery: http://www.slas.us/gallery2/main.php Visit the Wiki: http://www.utahastronomy.com ----- No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1170 / Virus Database: 426/3287 - Release Date: 11/29/10
Only if you don't count sidewalks and driveways as part of your yard! Wayne A. Sumner Astronomy/Engineering Teacher Boy's Tennis Coach Northridge High School Davis School District (801) 402-8610
"Kim Hyatt" <kimharch@cut.net> 11/29/2010 12:01 PM >>> Snow is that stuff that makes winters in Utah so nice: NO YARDWORK.
Kim -----Original Message----- From: utah-astronomy-bounces@mailman.xmission.com [mailto:utah-astronomy-bounces@mailman.xmission.com] On Behalf Of Rob Ratkowski Photography Sent: Monday, November 29, 2010 11:55 AM To: Utah Astronomy Subject: Re: [Utah-astronomy] Protostar problems What's snow ??????? is that anything like warm sand?? Aloha Rob _______________________________________________ Utah-Astronomy mailing list Utah-Astronomy@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/utah-astronomy Visit the Photo Gallery: http://www.slas.us/gallery2/main.php Visit the Wiki: http://www.utahastronomy.com ----- No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1170 / Virus Database: 426/3287 - Release Date: 11/29/10 _______________________________________________ Utah-Astronomy mailing list Utah-Astronomy@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/utah-astronomy Visit the Photo Gallery: http://www.slas.us/gallery2/main.php Visit the Wiki: http://www.utahastronomy.com
Chuck, I agree - I don't mind moving snow by hand, and I'm headed outdoors to do so in a few minutes. I was serving an LDS mission when my mother wrote to me that my grandfather just couldn't keep clearing the snow from his driveway and from at least three of his neighbors' walks and driveways, all elderly widows. Mom wrote that he finally broke down and bought a snowblower. He was 86. We got about four inches from this storm, but it may be enough to keep us from getting into the foothills to cut our Christmas tree. Kim -----Original Message----- From: utah-astronomy-bounces@mailman.xmission.com [mailto:utah-astronomy-bounces@mailman.xmission.com] On Behalf Of Chuck Hards Sent: Monday, November 29, 2010 12:19 PM To: Utah Astronomy Subject: Re: [Utah-astronomy] Protostar problems Shovelling snow by hand is a pleasure, sir. Snow blowers are for the elderly and infirm. ;o) On 11/29/10, Wayne Sumner <wsumner@dsdmail.net> wrote:
Only if you don't count sidewalks and driveways as part of your yard!
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Where are the missionaries when you really need them?
Chuck, I agree - I don't mind moving snow by hand, and I'm headed outdoors
to do so in a few minutes. I was serving an LDS mission when my mother wrote to me that my grandfather just couldn't keep clearing the snow from his driveway and from at least three of his neighbors' walks and driveways, all elderly widows. Mom wrote that he finally broke down and bought a snowblower. He was 86.
We got about four inches from this storm, but it may be enough to keep us from getting into the foothills to cut our Christmas tree.
Kim
-----Original Message----- From: utah-astronomy-bounces@mailman.xmission.com [mailto:utah-astronomy-bounces@mailman.xmission.com] On Behalf Of Chuck Hards Sent: Monday, November 29, 2010 12:19 PM To: Utah Astronomy Subject: Re: [Utah-astronomy] Protostar problems
Shovelling snow by hand is a pleasure, sir.
Snow blowers are for the elderly and infirm. ;o)
On 11/29/10, Wayne Sumner <wsumner@dsdmail.net> wrote:
Only if you don't count sidewalks and driveways as part of your yard!
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----- No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1170 / Virus Database: 426/3287 - Release Date: 11/29/10
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Or for those whose teenagers have left the roost. -------------------------------------------------- From: "Chuck Hards" <chuck.hards@gmail.com> Sent: Monday, November 29, 2010 12:19 PM To: "Utah Astronomy" <utah-astronomy@mailman.xmission.com> Subject: Re: [Utah-astronomy] Protostar problems
Shovelling snow by hand is a pleasure, sir.
Snow blowers are for the elderly and infirm. ;o)
On 11/29/10, Wayne Sumner <wsumner@dsdmail.net> wrote:
Only if you don't count sidewalks and driveways as part of your yard!
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Count me in the old and infirm catagory! ----- Original Message ----- From: "Chuck Hards" <chuck.hards@gmail.com> To: "Utah Astronomy" <utah-astronomy@mailman.xmission.com> Sent: Monday, November 29, 2010 12:19:11 PM Subject: Re: [Utah-astronomy] Protostar problems Shovelling snow by hand is a pleasure, sir. Snow blowers are for the elderly and infirm. ;o) On 11/29/10, Wayne Sumner <wsumner@dsdmail.net> wrote:
Only if you don't count sidewalks and driveways as part of your yard!
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GRRRRR! --- On Mon, 11/29/10, Rob Ratkowski Photography <ratkwski@hawaii.rr.com> wrote:
From: Rob Ratkowski Photography <ratkwski@hawaii.rr.com> Subject: Re: [Utah-astronomy] Protostar problems To: "Utah Astronomy" <utah-astronomy@mailman.xmission.com> Date: Monday, November 29, 2010, 11:55 AM What's snow ??????? is that anything like warm sand??
Aloha Rob
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Joe Planning a 2 mo. trip to the Tuamotu's east of Tahiti that ought to make you 'smile' Aloha Rob PS I am off to 'work'
That sounds wonderful! Need a deckhand? I was one (back 45 + years ago). Yokwe yuk, Joe --- On Mon, 11/29/10, Rob Ratkowski Photography <ratkwski@hawaii.rr.com> wrote:
From: Rob Ratkowski Photography <ratkwski@hawaii.rr.com> Subject: Re: [Utah-astronomy] Protostar problems To: "Utah Astronomy" <utah-astronomy@mailman.xmission.com> Date: Monday, November 29, 2010, 12:19 PM Joe
Planning a 2 mo. trip to the Tuamotu's east of Tahiti that ought to make you 'smile'
Aloha Rob
PS I am off to 'work'
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I spent all morning skiing in it and it was SWEEET! That is what snow is. Rodger -----Original Message----- From: utah-astronomy-bounces@mailman.xmission.com [mailto:utah-astronomy-bounces@mailman.xmission.com] On Behalf Of Rob Ratkowski Photography Sent: Monday, November 29, 2010 11:55 AM To: Utah Astronomy Subject: Re: [Utah-astronomy] Protostar problems What's snow ??????? is that anything like warm sand?? Aloha Rob _______________________________________________ Utah-Astronomy mailing list Utah-Astronomy@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/utah-astronomy Visit the Photo Gallery: http://www.slas.us/gallery2/main.php Visit the Wiki: http://www.utahastronomy.com
When I got up this morning the snow was like a beautiful white blanket across a Serene winter landscape. Then, the the dogs pee'd on it. That was the end of that. Winter sucks if you ask me. ----- Original Message ----- From: "Rodger C. Fry" < rcfry @comcast.net> To: "Utah Astronomy" <utah-astronomy@mailman. xmission .com> Sent: Monday, November 29, 2010 2:07:32 PM Subject: Re: [Utah-astronomy] Protostar problems I spent all morning skiing in it and it was SWEEET ! That is what snow is. Rodger -----Original Message----- From: utah-astronomy-bounces@mailman. xmission .com [ mailto :utah-astronomy-bounces@mailman. xmission .com] On Behalf Of Rob Ratkowski Photography Sent: Monday, November 29, 2010 11:55 AM To: Utah Astronomy Subject: Re: [Utah-astronomy] Protostar problems What's snow ??????? is that anything like warm sand?? Aloha Rob _______________________________________________ Utah-Astronomy mailing list Utah-Astronomy@mailman. xmission .com http ://mailman. xmission .com/cgi-bin/mailman/ listinfo /utah-astronomy Visit the Photo Gallery: http :// www . slas .us/gallery2/main. php Visit the Wiki : http :// www . utahastronomy .com _______________________________________________ Utah-Astronomy mailing list Utah-Astronomy@mailman. xmission .com http ://mailman. xmission .com/cgi-bin/mailman/ listinfo /utah-astronomy Visit the Photo Gallery: http :// www . slas .us/gallery2/main. php Visit the Wiki : http :// www . utahastronomy .com
"Watch out where the huskies go, and don't you eat that yellow snow." -- Frank Zappa On 11/29/10, sfisher01@comcast.net <sfisher01@comcast.net> wrote:
When I got up this morning the snow was like a beautiful white blanket across a Serene winter landscape. Then, the the dogs pee'd on it. That was the end of that. Winter sucks if you ask me.
BTW, today I called them again and just let the phone ring. After about four minutes, it hung-up on me automatically, unanswered. Protostar has serious problems. On 11/29/10, Chuck Hards <chuck.hards@gmail.com> wrote:
"Watch out where the huskies go, and don't you eat that yellow snow." -- Frank Zappa
On 11/29/10, sfisher01@comcast.net <sfisher01@comcast.net> wrote:
When I got up this morning the snow was like a beautiful white blanket across a Serene winter landscape. Then, the the dogs pee'd on it. That was the end of that. Winter sucks if you ask me.
I'm hoping someone who has influence with the weather deities might do a "no-snow" dance -- something like a reverse rain dance .... --- On Mon, 11/29/10, sfisher01@comcast.net <sfisher01@comcast.net> wrote:
From: sfisher01@comcast.net <sfisher01@comcast.net> Subject: Re: [Utah-astronomy] Protostar problems To: "Utah Astronomy" <utah-astronomy@mailman.xmission.com> Date: Monday, November 29, 2010, 2:13 PM
When I got up this morning the snow was like a beautiful white blanket across a Serene winter landscape. Then, the the dogs pee'd on it. That was the end of that. Winter sucks if you ask me.
----- Original Message ----- From: "Rodger C. Fry" < rcfry @comcast.net> To: "Utah Astronomy" <utah-astronomy@mailman. xmission .com> Sent: Monday, November 29, 2010 2:07:32 PM Subject: Re: [Utah-astronomy] Protostar problems
I spent all morning skiing in it and it was SWEEET ! That is what snow is.
Rodger
-----Original Message----- From: utah-astronomy-bounces@mailman. xmission .com [ mailto :utah-astronomy-bounces@mailman. xmission .com] On Behalf Of Rob Ratkowski Photography Sent: Monday, November 29, 2010 11:55 AM To: Utah Astronomy Subject: Re: [Utah-astronomy] Protostar problems
What's snow ??????? is that anything like warm sand??
Aloha Rob
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UPDATE: This morning Protostar refunded my money. There was no explanation along with the PayPal refund. I had told my story on the Protostar CN thread and I am pretty sure that was what prompted the refund. This is disappointing. After a 4-month delay, a promise to ship at the 5-week mark, and no communication at all after that, Bryan essentially has said that he can't deliver. This was merely for a spider for an 8-inch tube and a 1" diagonal holder. So, I'm finished with Protostar. Excellent products do no good if you can't get your hands on them. I'll make my own, along the Protostar design. Caveat Emptor!
What a bummer! --- On Mon, 12/13/10, Chuck Hards <chuck.hards@gmail.com> wrote:
From: Chuck Hards <chuck.hards@gmail.com> Subject: Re: [Utah-astronomy] Protostar problems To: "Utah Astronomy" <utah-astronomy@mailman.xmission.com> Date: Monday, December 13, 2010, 7:29 AM UPDATE:
This morning Protostar refunded my money. There was no explanation along with the PayPal refund.
I had told my story on the Protostar CN thread and I am pretty sure that was what prompted the refund.
This is disappointing. After a 4-month delay, a promise to ship at the 5-week mark, and no communication at all after that, Bryan essentially has said that he can't deliver.
This was merely for a spider for an 8-inch tube and a 1" diagonal holder.
So, I'm finished with Protostar. Excellent products do no good if you can't get your hands on them. I'll make my own, along the Protostar design.
Caveat Emptor!
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Aloha Rob,
I understand you have to travel to the Cook Islands for bad weather. Erik What's snow ??????? is that anything like warm sand??
Aloha Rob
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participants (11)
-
Chuck Hards -
erikhansen＠thebluezone.net -
Joe Bauman -
Kim Hyatt -
Me Siegfried -
Richard Tenney -
Rob Ratkowski Photography -
Rodger C. Fry -
sfisher01＠comcast.net -
Siegfried Jachmann
-
Wayne Sumner