Hi Kim, I use multiple apps to remove spyware and malware, because no single spyware remover finds all infections. I won't post any links, but you can google each name and find their websites. These are all free. HiJackThis - It finds alot of boot loader, registry and BHO infections. Just be careful what you remove, because it does display many needed processes that should not be removed. Know what you are removing before doing so. Spybot - Great tool for removing spyware and malware. Probably the most comprehensive of all the ones I am listing. MalwareBytes - There is a version you can pay for, but the free version does a stand up job in finding infections other apps won't. ComboFix - It will find and remove rootkits that other system cleaners do not even detect. Remember to always run the updates to these apps before running the scans. Also, I always run my anti-virus scan after running these other scans. I run McAfee. And before I forget... Zone Alarm - free firewall software. Much better than the Windows firewall and it is free, although you can pay for the full version. And last... do not forget to install all Microsoft security patches. Hope this helps, Jon