Really.....someone with the time to do it (maybe me...who knows...) ought try this simple experiment. post to this list, call 3Com support at the same time with a medium-hard type question. This question would have been perfect. Any wagers as to where the first <correct> answer comes from? Also count number of reboots (not less than 3 and always during peak use), ask same question, phone system navigations, dolts you talk to in the evaluation, escalations, waits for callbacks, suggestions that it's "the chassis" & what's your freakin' contract number.... Remember I said <simple> experiment, not easy on the stress level.....:) I only call 3Com when I've already convinced myself I have bad equipment; then proceed directly to RMA dept. Really, let's not get into the whole bitching thing on 3Com support; it is what it is. The RMA process really is decent enough, pretty good turnaround, know that you ought to be keeping spare equipment around anyway, and with this list, get everything answered, so "no worries". Leave 3Com support/contracts for the clueless corporate people with time&money to burn for the most part. The TC's really are the best thing out there, dings and all, from what I've seen. 'nuff said! SMT PS: A composite "gems of wisdom" document with many of the problems/solutions here would be really really cool....if someone had the time (right!) to put one together.... -----Original Message----- From: Marty Elliott [mailto:marty@2assetrecovery.com] Sent: Monday, August 16, 1999 3:53 PM To: usr-tc@lists.xmission.com Subject: RE: (usr-tc) Perhaps another simple question - HiperARC initial configuration/ console cable Scott -- as the vendor, I'm glad to see the cards are OK! Just got a shipment from 3Com that's the wrong cards and they are blaming me. Of course they forgot the fact that they told me the p/n to order! Much better support on the list than from 3Com! Thanks for the business! Regards, Marty At 03:39 PM 8/16/99 -0500, you wrote:

You are godlike. That did the trick. DS 5 is the one!

SMT

-----Original Message----- From: Mike Andrews [mailto:mandrews@bit0.com] Sent: Monday, August 16, 1999 3:10 PM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) Perhaps another simple question - HiperARC initial configuration/ console cable

Ooops. Make that Dip Switch *5*. Not 6.

Dip Switch 5 overrides the need for things like carrier detect on the cable. We cooked up custom cables on ours (so we could hook them to a terminal server for reverse telnet) and ran into this on ARC 4.1.x releases. Your other ARCs were probably set up with 4.0.x software which didn't care.

Mike Andrews (MA12) -=-=- VP & Sysadmin, Digital Crescent, Frankfort KY mandrews@dcr.net -=--=- mandrews@bit0.com -=--=- http://www.bit0.com "If you're not part of the solution.... you're part of the precipitate."

On Mon, 16 Aug 1999, Mike Andrews wrote:

...

Turn on dip switch 6, especially if you made your own serial cable...

On Mon, 16 Aug 1999, Scott Trautman wrote:

...

I just got 3 new HiperARC's. Yippee for me.

My means of configuring them is usually to put the console cable on and configure from there. And I've done several other ARC's this way.

This batch, however, I am getting as far as PROM vers 1.16 made June 16 1998..., Loading System .....OK and that's the last I see---

So I'm rather stuck. Per my NMC, it does load okay (all green), yet I can't get into it to set anything. Tried the usual disconnect, reconnect to the comm port, nope Tried the also usual Control-C,D,X,[,] for some kind of breakout

Nothing...nada....NMC says it's all good, but no more console output or input happening...

Any ideas? I'm hoping it's just as stupid a problem as I feel. Short work once I'm in....

SMT

Scott Trautman 608-240-4638,4637fax Global Dialog Internet www.gdinet.com 2810 Crossroads, STE LL2 Madison WI 53718

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