I am using the Quad T1 NIC with a T1 backhaul to a Cisco 2610 in a test environment, works fine so far. Nicolas Mailing List Reader wrote:

Any one using the HiPerARC NICs with the WAN ports for POP-in-a-Box or other uses?

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-- Nicolas St-Pierre Systems Engineer Internet Access Solutions Ltd. Tel (416) 621-7255 Fax (416) 621-3509 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

Mike, The last time we did a software upgrade was over a year ago. All we get when we hit the bad modem is dead air. I rebooted the chassis and as people logged back on they filled up mod 24, then 22,23, 20, 21, 19, 18, 17, 16,15,14,13,12,11 and when it the card got to mod 10 all I could hear was dead air when I called with a phone. Any suggestions would be appreciated. Thanks- Brian Mike Wilker wrote:

Brian, when you dial in and hit one of those bad modems, do you just get dead air? Did the problem coincide with any software upgrades on your chassis?

Mike Wilker Director of Network Operations Local Link USA & Protocol Communications

----- Original Message ----- From: "Brian Burgmeier" <brian@ntwrld.com> To: <usr-tc@lists.xmission.com> Sent: Thursday, September 28, 2000 3:04 AM Subject: (usr-tc) bad ports

...

We have several bad ports on one of our hiper arch cards. slot:15/mod:5,9 and 10 never pick up. I've tried resetting the card but no luck. When people hit these ports they get no answer. What is the command to busy out these ports so people roll over to the next available port? Is it possible to fix these cards or do I just need to send them into 3com?

Thanks- Brian

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At 05:24 PM 9/28/00 -0700, Brian Burgmeier wrote:

...

Mike,

The last time we did a software upgrade was over a year ago. All we get when we hit the bad modem is dead air. I rebooted the chassis and as people logged back on they filled up mod 24, then 22,23, 20, 21, 19, 18, 17,

16,15,14,13,12,11 and when it the card got to mod 10 all I could hear was dead air when I called with a phone. Any suggestions would be appreciated.

I'm not sure what's causing the problem since resetting the card isn't fixing it. Here's how to bypass them till you get it figured out; Through TCM, highlight the top lights of the card, then go to configure...actions/commands. Select the "Timeslot" radio button and highlight the modem numbers you want to busy. Then use the "software/soft busy out" command.

No guarantees, but I've sometimes had ports that didn't spring back to life on resetting the card, but did with a software reset of the port. Go figure. Through TCM, highlight the bottom lights (the 0-100% utilization ones). Choose "Configure|Actions/Commands". Select the modem(s) in question and send them the "software reset" command. Good luck David - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

Also, I have been facing a problem whereby, customers dial in , are authenticated successfully but can't access any web page. I would like to know if any body has faced this before and what to do to remedy it

Only Windows2000 clients with LCP extensions and sofware compression options ticked. Some w98 clients also reported this, but not in any consistent pattern. Regards, Richard - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

I received complaints from PCs only. Here very very few people use MACs. Most often the operating system is Windows 98. I noticed from one Windows 98 PC on my NOC that a default route from that of the router adds up in the Windows 98 Routing table (and coincidentally the Ip address of this new default route happens to be the IP address assigned to the Total Control Unit). Any ideas? I keep receiving this complain from users who get connected but cannot sur while others are surfing well and this worries me alot. Thanks for any help. Valantine Charles Sprickman wrote:

On Tue, 3 Oct 2000, Valantine Nchemty Nyenty wrote:

...

I also have more than 13 digital/analog quad modem ports that are bad. When customers dial and fall on these ports the line rings indefinitely and does not pick up. I am also interested in knowing what to do.

What happens if you go into TCM and do the "software reset, restore from defaults, save to nvram, software reset" sequence? After one of my ARC upgrades, I found that over time most of my quads would get "stuck", and I have to go through and do this on all the hung modems weekly...

...

Also, I have been facing a problem whereby, customers dial in , are authenticated successfully but can't access any web page. I would like to know if any body has faced this before and what to do to remedy it

Do you see this primarily with macs? We've had a number of complaints like this, but only on macs...

Charles

...

Thanks for your contribution.

Valantine

Brian Burgmeier wrote:

...

We have several bad ports on one of our hiper arch cards. slot:15/mod:5,9 and 10 never pick up. I've tried resetting the card but no luck. When people hit these ports they get no answer. What is the command to busy out these ports so people roll over to the next available port? Is it possible to fix these cards or do I just need to send them into 3com?

Thanks- Brian

slot:15/mod:1 jennifer DIALIN PPP 27-SEP-2000 23:17:40 slot:15/mod:2 pcroft DIALIN PPP 27-SEP-2000 23:43:58 slot:15/mod:3 paulb DIALIN PPP 27-SEP-2000 23:15:06 slot:15/mod:4 azred DIALIN PPP 27-SEP-2000 23:44:21 slot:15/mod:6 mcrenaud DIALIN PPP 27-SEP-2000 22:35:51 slot:15/mod:7 angelo DIALIN PPP 27-SEP-2000 23:04:51 slot:15/mod:8 maverick DIALIN PPP 27-SEP-2000 22:00:06 slot:15/mod:11 bjsjim DIALIN PPP 27-SEP-2000 23:01:27 slot:15/mod:12 bishopc DIALIN PPP 27-SEP-2000 23:55:44 slot:15/mod:13 jen DIALIN PPP 27-SEP-2000 23:58:08 slot:15/mod:14 busch DIALIN PPP 27-SEP-2000 09:54:00 slot:15/mod:15 arin DIALIN PPP 27-SEP-2000 23:21:50 slot:15/mod:16 bass398 DIALIN PPP 27-SEP-2000 23:48:21 slot:15/mod:17 cabrams DIALIN PPP 27-SEP-2000 08:09:42 slot:15/mod:18 jprice DIALIN PPP 27-SEP-2000 06:49:30 slot:15/mod:19 chucha6 DIALIN PPP 27-SEP-2000 23:00:33 slot:15/mod:20 viking DIALIN PPP 27-SEP-2000 23:33:39 slot:15/mod:21 shameem DIALIN PPP 27-SEP-2000 21:40:34 slot:15/mod:22 bbonilla DIALIN PPP 27-SEP-2000 21:53:36 slot:15/mod:23 jamesr DIALIN PPP 27-SEP-2000 23:30:25 slot:15/mod:24 numbski

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