(usr-tc) Connect Speed issues
Folks, I know this issue has been belabored numerous times but I thought I'd kick the dead horse one more time. Recently we have had 3 customers with HSP modems either leave or threaten to leave due to them being able to connect to other ISPs at higher speeds. As a last resort on two of them we replaced their modems with 3Com modems and they stayed. Here is what we saw: HSP 3Com Cust 1 26400 37333 Cust 2 29333 41666 In both cases all that was changed is the modem. As expected the connections got more stable too (i.e. less disconnects). In the case of the third customer he won't replace his modem but swears he gets 40K connections with other ISPs. I tend to believe him and we will probably lose him. In all cases when we looked at the analog stats, all we saw was a slight rolloff at 3750 but everything else looked good. With the HSP and other el cheapo' modems now shipping as standard issue on the low end machines, including the dreaded E-Machines, I suspect this problem is going to get worse not better unless 3Com can help us here. I am running the latest Quad code and 2.0.51 DSP code. Jeff CMPQwk 1.42-21 9999 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
3Com has long had interoperability issues. Giving away modems is not good fort he bottom line. You may want to get an ascend rack and have 'troublesome' modems call that box. Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545 On Sun, 30 Jan 2000, Jeff Binkley wrote:
Folks,
I know this issue has been belabored numerous times but I thought I'd kick the dead horse one more time. Recently we have had 3 customers with HSP modems either leave or threaten to leave due to them being able to connect to other ISPs at higher speeds. As a last resort on two of them we replaced their modems with 3Com modems and they stayed. Here is what we saw:
HSP 3Com
Cust 1 26400 37333 Cust 2 29333 41666
In both cases all that was changed is the modem. As expected the connections got more stable too (i.e. less disconnects). In the case of the third customer he won't replace his modem but swears he gets 40K connections with other ISPs. I tend to believe him and we will probably lose him. In all cases when we looked at the analog stats, all we saw was a slight rolloff at 3750 but everything else looked good. With the HSP and other el cheapo' modems now shipping as standard issue on the low end machines, including the dreaded E-Machines, I suspect this problem is going to get worse not better unless 3Com can help us here. I am running the latest Quad code and 2.0.51 DSP code.
Jeff
CMPQwk 1.42-21 9999
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It's sad but true... we have seen repeatedly that Ascend has less problems. Too bad 3com thinks things are better now because their is less noise about it. However nothing is further from the truth... people are just giving up. They just will not listen ;-( So instead of the frustration more and more people are switching to Ascend... sooner or later it will hit 3com's bottom line and they might wake up. Until then the solution is Ascend. Ed ----- Original Message ----- From: "Paul Farber" <farber@admin.f-tech.net> To: <usr-tc@lists.xmission.com> Sent: Sunday, January 30, 2000 6:29 PM Subject: Re: (usr-tc) Connect Speed issues 3Com has long had interoperability issues. Giving away modems is not good fort he bottom line. You may want to get an ascend rack and have 'troublesome' modems call that box. Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545 On Sun, 30 Jan 2000, Jeff Binkley wrote:
Folks,
I know this issue has been belabored numerous times but I thought I'd kick the dead horse one more time. Recently we have had 3 customers with HSP modems either leave or threaten to leave due to them being able to connect to other ISPs at higher speeds. As a last resort on two of them we replaced their modems with 3Com modems and they stayed. Here is what we saw:
HSP 3Com
Cust 1 26400 37333 Cust 2 29333 41666
In both cases all that was changed is the modem. As expected the connections got more stable too (i.e. less disconnects). In the case of the third customer he won't replace his modem but swears he gets 40K connections with other ISPs. I tend to believe him and we will probably lose him. In all cases when we looked at the analog stats, all we saw was a slight rolloff at 3750 but everything else looked good. With the HSP and other el cheapo' modems now shipping as standard issue on the low end machines, including the dreaded E-Machines, I suspect this problem is going to get worse not better unless 3Com can help us here. I am running the latest Quad code and 2.0.51 DSP code.
Jeff
CMPQwk 1.42-21 9999
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Too bad 3com thinks things are better now because their is less noise about it. However nothing is further from the truth... people are just giving up. They just will not listen ;-( So instead of the frustration more and more people are switching to Ascend... sooner or later it will hit 3com's bottom line and they might wake up.
One of the reasons I'm considering changing platforms rather than upgrading our legacy USR gear to HiPer equipment. In nearly all cases giving the client the latest code has worked for us, but I hear that HiPer gear has way more issues than the quads. ------------------------------------------------------------------------ Bob Purdon, Ground Floor, Marine Board Building Technical Manager (Tas/Vic), 1 Franklin Wharf, Tas 7000 Southern Internet Services. +61 (3) 6234 7444 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
I second the 3Com compatibility issue problem. In rare cases, I've sold (not given) customers with chronic connect problems a USR modem. I'll sell it below cost (about $100) provided that they pay for a year of service in advance. That way, I'm reasonably assured that they're not going to take my modem and bug out anyway. It's cheaper in the long run to give away a few modems than to buy, say, an Ascend box (and it's corresponding PRI or CT1). It can't be part of my existing trunk group, so I would need to populate it with more than just the troublesome customers in order to make it financially worthwhile. Paul Farber wrote:
3Com has long had interoperability issues.
Giving away modems is not good fort he bottom line. You may want to get an ascend rack and have 'troublesome' modems call that box.
Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545
On Sun, 30 Jan 2000, Jeff Binkley wrote:
Folks,
I know this issue has been belabored numerous times but I thought I'd kick the dead horse one more time. Recently we have had 3 customers with HSP modems either leave or threaten to leave due to them being able to connect to other ISPs at higher speeds. As a last resort on two of them we replaced their modems with 3Com modems and they stayed. Here is what we saw:
HSP 3Com
Cust 1 26400 37333 Cust 2 29333 41666
In both cases all that was changed is the modem. As expected the connections got more stable too (i.e. less disconnects). In the case of the third customer he won't replace his modem but swears he gets 40K connections with other ISPs. I tend to believe him and we will probably lose him. In all cases when we looked at the analog stats, all we saw was a slight rolloff at 3750 but everything else looked good. With the HSP and other el cheapo' modems now shipping as standard issue on the low end machines, including the dreaded E-Machines, I suspect this problem is going to get worse not better unless 3Com can help us here. I am running the latest Quad code and 2.0.51 DSP code.
Jeff
CMPQwk 1.42-21 9999
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
-- --------------------------------------------------------------------- Mark E. Levy, President FSINet, Inc. 800-827-6085 x202 847-753-6832 fax www.fsi.net mark@fsi.net --------------------------------------------------------------------- - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Why make 3com more money though? If they will not fix the issues don't send more money their way by giving customers 3com client modems... which even then don't always fix the problem. We see Ascend connect better with 3com all the time than 3com to 3com. Don't get me wrong I want 3com to be the best however we are losing faith fast... Ed ----- Original Message ----- From: "Mark E. Levy" <mark@fsi.net> To: <usr-tc@lists.xmission.com> Sent: Sunday, January 30, 2000 6:37 PM Subject: Re: (usr-tc) Connect Speed issues I second the 3Com compatibility issue problem. In rare cases, I've sold (not given) customers with chronic connect problems a USR modem. I'll sell it below cost (about $100) provided that they pay for a year of service in advance. That way, I'm reasonably assured that they're not going to take my modem and bug out anyway. It's cheaper in the long run to give away a few modems than to buy, say, an Ascend box (and it's corresponding PRI or CT1). It can't be part of my existing trunk group, so I would need to populate it with more than just the troublesome customers in order to make it financially worthwhile. Paul Farber wrote:
3Com has long had interoperability issues.
Giving away modems is not good fort he bottom line. You may want to get an ascend rack and have 'troublesome' modems call that box.
Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545
On Sun, 30 Jan 2000, Jeff Binkley wrote:
Folks,
I know this issue has been belabored numerous times but I thought I'd kick the dead horse one more time. Recently we have had 3 customers with HSP modems either leave or threaten to leave due to them being able to connect to other ISPs at higher speeds. As a last resort on two of them we replaced their modems with 3Com modems and they stayed. Here is what we saw:
HSP 3Com
Cust 1 26400 37333 Cust 2 29333 41666
In both cases all that was changed is the modem. As expected the connections got more stable too (i.e. less disconnects). In the case of the third customer he won't replace his modem but swears he gets 40K connections with other ISPs. I tend to believe him and we will probably lose him. In all cases when we looked at the analog stats, all we saw was a slight rolloff at 3750 but everything else looked good. With the HSP and other el cheapo' modems now shipping as standard issue on the low end machines, including the dreaded E-Machines, I suspect this problem is going to get worse not better unless 3Com can help us here. I am running the latest Quad code and 2.0.51 DSP code.
Jeff
CMPQwk 1.42-21 9999
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
-- --------------------------------------------------------------------- Mark E. Levy, President FSINet, Inc. 800-827-6085 x202 847-753-6832 fax www.fsi.net mark@fsi.net --------------------------------------------------------------------- - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Hi All, TCH - quad, digital and analog card w/ Netserver and MMC In the TCM GUI -> Configure -> Action/Command Select "Hardware" and "Hardware Reset" for Command to Excute. Question: If I do "Execute" from the above, will that action delete all the existing Netserver card's setup information. ? My intention is to be able to Remote Reboot the TCH thru the TCM GUI, but not reset the TCH to its manufacture default state. Thanks in adv for any help that you may post here. Sincerely yours Meng tsaim@mft.com - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
I'm very disappointed. I asked onthis list for feedback concerning the use of Ascend or Lucent as a method to resolve difficult connect issues, and the response was 4:1 against, coming from people who had tried and saw worse results. Now there are those claiming not only will it resolve the problem, but the connections are better accross the board? Why are any of us running 3Com then? Where were these folks two weeks ago? Mark Thornton San Marcos Internet, Inc. 512-393-5300 ----- Original Message ----- From: Ed <ed@taylors.com> To: <usr-tc@lists.xmission.com> Sent: Sunday, January 30, 2000 5:41 PM Subject: Re: (usr-tc) Connect Speed issues
Why make 3com more money though? If they will not fix the issues don't send more money their way by giving customers 3com client modems... which even then don't always fix the problem. We see Ascend connect better with 3com all the time than 3com to 3com.
Don't get me wrong I want 3com to be the best however we are losing faith fast...
Ed
----- Original Message ----- From: "Mark E. Levy" <mark@fsi.net> To: <usr-tc@lists.xmission.com> Sent: Sunday, January 30, 2000 6:37 PM Subject: Re: (usr-tc) Connect Speed issues
I second the 3Com compatibility issue problem.
In rare cases, I've sold (not given) customers with chronic connect problems a USR modem. I'll sell it below cost (about $100) provided that they pay for a year of service in advance. That way, I'm reasonably assured that they're not going to take my modem and bug out anyway.
It's cheaper in the long run to give away a few modems than to buy, say, an Ascend box (and it's corresponding PRI or CT1). It can't be part of my existing trunk group, so I would need to populate it with more than just the troublesome customers in order to make it financially worthwhile.
Paul Farber wrote:
3Com has long had interoperability issues.
Giving away modems is not good fort he bottom line. You may want to get an ascend rack and have 'troublesome' modems call that box.
Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545
On Sun, 30 Jan 2000, Jeff Binkley wrote:
Folks,
I know this issue has been belabored numerous times but I thought I'd kick the dead horse one more time. Recently we have had 3 customers with HSP modems either leave or threaten to leave due to them being
able
to connect to other ISPs at higher speeds. As a last resort on two of them we replaced their modems with 3Com modems and they stayed. Here is what we saw:
HSP 3Com
Cust 1 26400 37333 Cust 2 29333 41666
In both cases all that was changed is the modem. As expected the connections got more stable too (i.e. less disconnects). In the case of the third customer he won't replace his modem but swears he gets 40K connections with other ISPs. I tend to believe him and we will probably lose him. In all cases when we looked at the analog stats, all we saw was a slight rolloff at 3750 but everything else looked good. With the HSP and other el cheapo' modems now shipping as standard issue on the low end machines, including the dreaded E-Machines, I suspect this problem is going to get worse not better unless 3Com can help us here. I am running the latest Quad code and 2.0.51 DSP code.
Jeff
CMPQwk 1.42-21 9999
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
-- --------------------------------------------------------------------- Mark E. Levy, President FSINet, Inc. 800-827-6085 x202 847-753-6832 fax www.fsi.net mark@fsi.net ---------------------------------------------------------------------
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
participants (7)
-
Ed -
jeff.binkleyļ¼ asacomp.com -
Lists -
Mark E. Levy -
Mark Thornton -
mft -
Paul Farber