(usr-tc) HiperDSP Hardware revision 0.55.0
Pardon the sarcasm, but I'm on my 16th hour without a break, the day (morning) before my vacation...... Receive new chassis - NMC, HARC, x2DSP's. Receive new x2 DSP's (DoublePlay). Swap out old Ascend Max 4048 with new chassis. I have two C-T1's in the chassis now, one DSP extra for when the new C-T1 gets there. Of the three DSP's, only one works reliably, the other two reboot intermittently. Since I have my handy-dandy 3Com support contract, I call the tech line. I explain the problem, the tech on call asks what software I have running. I reply 2.0.60. Tech says, "that's good, what hardware revision of DSP's do you have?" I reply 0.55.0. Tech says "Uh-oh". I get nervous.... Tech states that there have been problems with HR 0.55.0. Recommends switching to the spare card (also 0.55.0). I do that, and 5 minutes later the card reboots. Now I wait until the new cards come in. If anyone has any input into this situation, please email me personally, and cc jokerman@nebi.com - he's filling in for me starting tomorrow. Otherwise, make sure you test those DSP's!!!! __________________________________ Justin Ellison System Administrator InternetUSA sysadmin@nebi.com http://nebi.com 800-603-3502 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Thus spake System Administrator
Receive new chassis - NMC, HARC, x2DSP's. Receive new x2 DSP's (DoublePlay). Swap out old Ascend Max 4048 with new chassis. I have two C-T1's in the chassis now, one DSP extra for when the new C-T1 gets there. Of the three DSP's, only one works reliably, the other two reboot intermittently.
Is there any sort of pattern to when they reboot that you can discern?
Since I have my handy-dandy 3Com support contract, I call the tech line. I explain the problem, the tech on call asks what software I have running. I reply 2.0.60. Tech says, "that's good, what hardware revision of DSP's do you have?" I reply 0.55.0. Tech says "Uh-oh". I get nervous....
That's always lovely to hear. :)
Tech states that there have been problems with HR 0.55.0. Recommends switching to the spare card (also 0.55.0). I do that, and 5 minutes later the card reboots. Now I wait until the new cards come in.
If anyone has any input into this situation, please email me personally, and cc jokerman@nebi.com - he's filling in for me starting tomorrow. Otherwise, make sure you test those DSP's!!!!
How about sending to the list as well. I've got a rev 0.55 card that I haven't put into production yet that I want to know what to be on the lookout for, and do I need to get it replaced? Any word from 3Com on this without having to call tech support? -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
I got a call from Source Technology saying that our new (0.55) cards could be faulty ... they were ... They gave me a fix from 3Com (modfied 2.0.19 code) and the cards are working fine now ... ----- Original Message ----- From: "Jeff Mcadams" <jeffm@iglou.com> To: <usr-tc@lists.xmission.com> Sent: Friday, December 17, 1999 10:14 AM Subject: Re: (usr-tc) HiperDSP Hardware revision 0.55.0
Thus spake System Administrator
Receive new chassis - NMC, HARC, x2DSP's. Receive new x2 DSP's (DoublePlay). Swap out old Ascend Max 4048 with new chassis. I have two C-T1's in the chassis now, one DSP extra for when the new C-T1 gets there. Of the three DSP's, only one works reliably, the other two reboot intermittently.
Is there any sort of pattern to when they reboot that you can discern?
Since I have my handy-dandy 3Com support contract, I call the tech line. I explain the problem, the tech on call asks what software I have running. I reply 2.0.60. Tech says, "that's good, what hardware revision of DSP's do you have?" I reply 0.55.0. Tech says "Uh-oh". I get nervous....
That's always lovely to hear. :)
Tech states that there have been problems with HR 0.55.0. Recommends switching to the spare card (also 0.55.0). I do that, and 5 minutes later the card reboots. Now I wait until the new cards come in.
If anyone has any input into this situation, please email me personally, and cc jokerman@nebi.com - he's filling in for me starting tomorrow. Otherwise, make sure you test those DSP's!!!!
How about sending to the list as well. I've got a rev 0.55 card that I haven't put into production yet that I want to know what to be on the lookout for, and do I need to get it replaced?
Any word from 3Com on this without having to call tech support? -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Got ahold of Ryan at Source Technologies, he emailed me 2.0.19d code. I flashed it to all cards with 0.55.0 HR, even the ones that appeared to be working. Been one hour, no reboots... I love vacation! Justin Ellison sysadmin@nebi.com -----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Jamie Orzechowski Sent: Friday, December 17, 1999 9:48 AM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) HiperDSP Hardware revision 0.55.0 I got a call from Source Technology saying that our new (0.55) cards could be faulty ... they were ... They gave me a fix from 3Com (modfied 2.0.19 code) and the cards are working fine now ... ---- - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Thus spake System Administrator
Got ahold of Ryan at Source Technologies, he emailed me 2.0.19d code. I flashed it to all cards with 0.55.0 HR, even the ones that appeared to be working. Been one hour, no reboots... I love vacation!
So much for getting any decent connectivity from Rockwell's though. :/ -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Is 2.0.19d newer than 2.0.60? . -----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of System Administrator Sent: Friday, December 17, 1999 8:58 AM To: usr-tc@lists.xmission.com Subject: RE: (usr-tc) HiperDSP Hardware revision 0.55.0 Got ahold of Ryan at Source Technologies, he emailed me 2.0.19d code. I flashed it to all cards with 0.55.0 HR, even the ones that appeared to be working. Been one hour, no reboots... I love vacation! Justin Ellison sysadmin@nebi.com -----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Jamie Orzechowski Sent: Friday, December 17, 1999 9:48 AM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) HiperDSP Hardware revision 0.55.0 I got a call from Source Technology saying that our new (0.55) cards could be faulty ... they were ... They gave me a fix from 3Com (modfied 2.0.19 code) and the cards are working fine now ... ---- - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Thus spake Terry Kennedy
Is 2.0.19d newer than 2.0.60?
I don't have the authoritative word on this...but, yes, I'm pretty sure it is...I believe 2.0.19d is a brand new code release that they put together for exactly this situation. Unfortunately, I believe its built from the 2.0.19 code base which means that it contains none of the improvements that 2.0.81 and 2.0.60 brought. In other words, use non-0.55 spares if you've got 'em...but 2.0.19d would be a last resort if you don't have spares and need the service up and running...even if crippled on a sucky code release. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
On Fri, 17 Dec 1999, System Administrator wrote:
Pardon the sarcasm, but I'm on my 16th hour without a break, the day (morning) before my vacation...... Receive new chassis - NMC, HARC, x2DSP's. Receive new x2 DSP's (DoublePlay). Swap out old Ascend Max 4048 with new chassis. I have two C-T1's in the chassis now, one DSP extra for when the new C-T1 gets there. Of the three DSP's, only one works reliably, the other two reboot intermittently.
Same situation here, got 2 cards, HR 0.55.0, which reboot randomly, kick users off, etc. The #1 failure mode seems to be accepting a call, and kicking the user before they even have a chance to send a PPP frame to start negotiation. Hardware resetting the card seems to make it work again for a day or two. Any troubleshooting measures I should be trying? I've already reflashed the code (tried 2.0.81, 2.0.60 and 1.2.37) and defaulted and rebuilt the config after each code flash. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
participants (5)
-
Jamie Orzechowski -
Jeff Mcadams -
ROC Services -
System Administrator -
Terry Kennedy