RE: (usr-tc) Support Contract survey
Bear in mind, though, that some of the guys on this list could hire a 3Com engineer for what it would cost to cover all their Total Control equipment with a full service contract. And, to me, charging for software upgrades (read, bugfixes not feature enhancements) is borderline fraud. Charge me money to fix code that doesn't work right? Get real. Matthew Stainforth || Technical Services Manager || BrunNet Inc.
Before I had a contract all kinds of problems getting 3 Com's help wanted to kick Total Controls out door but with a contract no complaints, keep in mind I have the full support contract and I always get the help I need or want. I guess my case is an exception to the rule from what you are saying, but it works for me so I cannot complain. If it did not I would complain believe me. One thing I do now when I do need to call 3 Com for support is I ask for the same person which helps a lot as he knows who I am which expedites things as he knows when I call we have already tried everything.
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And, to me, charging for software upgrades (read, bugfixes not feature enhancements) is borderline fraud. Charge me money to fix code that doesn't work right? Get real.
Amen!! Because of the problems I had getting software replaced I actually stopped buying or recommending ANY 3Com product, may that be NIC's, hubs, swtiches, etc. ---Marius (Agora Online) - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
At 01:33 PM 2/2/00 -0400, Stainforth, Matthew wrote:
Bear in mind, though, that some of the guys on this list could hire a 3Com engineer for what it would cost to cover all their Total Control equipment with a full service contract.
And, to me, charging for software upgrades (read, bugfixes not feature enhancements) is borderline fraud. Charge me money to fix code that doesn't work right? Get real.
I agree with this completely, I'm paying for software "upgrades" simply to fix what was supposed to work in the first place, and I'm not being given access to even upgrade some items(S&A Server for one) that they had supported before. As noted by someone else(Paul?), I could care less about added features like VoIP, I just want solid, reliable connections and problems like the hung modem pairs corrected. Hardware-wise, I've been very pleased with my TC chassis but, if 3Com doesn't soon rectify their support contract nightmare I'll be faced with buying something else in the future and/or finding "alternative" methods of keeping current software on what I have. -- Kirk Mitchell-General Manager mitch@keyconn.net Keystone Connect Unlock Your World Altoona, PA 814-941-5000/886-2500 http://www.keyconn.net - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
On Wed, 2 Feb 2000, Stainforth, Matthew wrote:
Bear in mind, though, that some of the guys on this list could hire a 3Com engineer for what it would cost to cover all their Total Control equipment with a full service contract.
yep.
And, to me, charging for software upgrades (read, bugfixes not feature enhancements) is borderline fraud. Charge me money to fix code that doesn't work right? Get real.
I agree, if its a feature I paid for, then I should get the software that has that feature working properly. Brian
Matthew Stainforth || Technical Services Manager || BrunNet Inc.
Before I had a contract all kinds of problems getting 3 Com's help wanted to kick Total Controls out door but with a contract no complaints, keep in mind I have the full support contract and I always get the help I need or want. I guess my case is an exception to the rule from what you are saying, but it works for me so I cannot complain. If it did not I would complain believe me. One thing I do now when I do need to call 3 Com for support is I ask for the same person which helps a lot as he knows who I am which expedites things as he knows when I call we have already tried everything.
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----------------------------------------------------- Brian Feeny (BF304) signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881) - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Thus spake Brian
On Wed, 2 Feb 2000, Stainforth, Matthew wrote:
And, to me, charging for software upgrades (read, bugfixes not feature enhancements) is borderline fraud. Charge me money to fix code that doesn't work right? Get real.
I agree, if its a feature I paid for, then I should get the software that has that feature working properly.
And, of course, that just screams out for a reminder about the NETServer/MPIP fiasco. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
participants (5)
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Brian -
Jeff Mcadams -
Kirk Mitchell -
Marius Kirschner -
Stainforth, Matthew