Re: (usr-tc) Problems with macs and HiperARC 4.1.59
Jeff: If I had known the specifics of this issue, I would have posted them. Resolving this type of issue at the code level is beyond me (I'm not a programer) and this goes double for Macintosh. I will try to get a more specific answer, but I thought that Das would like confirmation of this issue. I work in tech support, and sometimes just knowing that a weird issue is real can be comforting. If you have further questions, please email me directly at: todd_keister@mw.3com.com Todd ;-} Jeff Mcadams <jeffm@iglou.com> on 09/26/99 03:44:15 PM Please respond to usr-tc@lists.xmission.com Sent by: Jeff Mcadams <jeffm@iglou.com> To: usr-tc@lists.xmission.com cc: (Todd Keister/MW/US/3Com) Subject: Re: (usr-tc) Problems with macs and HiperARC 4.1.59 Thus spake Todd Keister
This is a known issue. According to Network Engineers on our DSP team the issue is in the Free PPP code. Apparently the later versions of our Hiper Arc code have now exposed an issue that was latent in the Free PPP code all along. Since this issue is in the FreePPP Product, we can not directly resolve this issue. Currently I have been told there are no plans for a 3Com fix for this issue. The obvious work around is to have the Mac End Users use any other program than Free PPP.
Come on 3Com folks...here's where you can make an improvement to your customer service. What is the bug in FreePPP? Giving specifics is a good thing. It gives you more credibility, and helps us help our customers better. :) Who knows...one of us intelligent people out here might be able to figure out a fix that you all hadn't thought of. :) (I get annoyed when companies think that everyone intelligent works for them :) -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Thus spake Todd Keister
If I had known the specifics of this issue, I would have posted them. Resolving this type of issue at the code level is beyond me (I'm not a programer) and this goes double for Macintosh. I will try to get a more specific answer, but I thought that Das would like confirmation of this issue.
I work in tech support, and sometimes just knowing that a weird issue is real can be comforting.
Oh...I can understand where you're coming from. :) And the notification that the problem was real, and known, is certainly a huge benefit. :) Just trying to help 3Com be even better. My comment really wasn't directed at you per se...just your post happened to be the latest occurance of this. :) My opinion is the you can't give me too much information. :) I'll filter out what I don't need. :) Just trying to encourage 3Com to give as much information as possible, whenever possible. 3Com has had a tendancy in the past to treat customers like mushrooms. :) Its amazing what people will put up with when they're given information about it. :) Thanks for checking into it and finding out more about what's going on with it. This might actually help me with a specific problem that I'm having with my uncle's computer. :) (MacOS 7.6 with FreePPP) I'll see what I can do next time I've over at his house and give you some feedback. :) (Too bad FreePPP's logging is pretty much non-existant) -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
participants (2)
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Jeff Mcadams -
Todd Keister