RE: [USR-TC] Modem Help - Smartlink 56PSV
If it came in an e-machine, it was probably some OEM product made only for e-machine and Smartlink doesn't support - should be able to get a driver from e-machines web site. Are you sure it came in the machine? Per their web-site looks like only use 4 different modems - MW560CI-(1338), MA560CI-(1447), MR560LPM-(1446), and MM8100SW-(232). http://www.emachines.com/support/drivers.html -----Original Message----- From: Support [mailto:support@inet2000.com] Sent: Tuesday, October 29, 2002 2:04 PM To: usr-tc@mailman.xmission.com Subject: [USR-TC] Modem Help - Smartlink 56PSV Hi. Maybe a bit off topic, but I'm sure someone will let me know if I am. :-) My customer has a modem listed on the chipset as SmartLink SL1800 and XHBN9400000B, neither of which Altavista finds. On the back of the modem it says 56PSV-A-W, which again goves no hits. This is in an E-Machine and it lists "V.92 ready" on the front sticker. Any help would be appreciated finding drivers, info, etc. - Todd _______________________________________________ USR-TC mailing list USR-TC@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc
On Tuesday 29 October 2002 02:40 pm, Joel - Fox Computers wrote:
If it came in an e-machine, it was probably some OEM product made only for e-machine and Smartlink doesn't support - should be able to get a driver from e-machines web site. Are you sure it came in the machine? Per their web-site looks like only use 4 different modems - MW560CI-(1338), MA560CI-(1447), MR560LPM-(1446), and MM8100SW-(232). http://www.emachines.com/support/drivers.html IMHO You should be able to find it via the fcc id if all else fails as well. With the price of lucent modems I have been telling people that replacement is the option. I would rather the customer pay for the modem but at $12 a modem is cheaper than a tech for an hour trying to figure out some obscure problem. -- Lewis Bergman Texas Communications 4309 Maple St. Abilene, TX 79602-8044 915-695-6962 ext 115
Yes, I agree. For the most part we are almost insisting that people get a new V.92 modem, and that we install the MOH software and that we tweak their system for top efficiency. It doesn't pay to spend hours searching for drivers or holding their hands on the phone while they try to install their own software. However, when we see a new V.92 modem, we want to try it out to see how well it works and how good the MOH software is. Also, if it's a modem that's built into some new model of computer that we can recommend, that's a good thing and we can strike up a deal with that computer store to cross recommend services. ----- Original Message ----- From: "Lewis Bergman" <lbergman@wtxs.net> To: <usr-tc@mailman.xmission.com> Sent: Tuesday, October 29, 2002 3:48 PM Subject: Re: [USR-TC] Modem Help - Smartlink 56PSV
On Tuesday 29 October 2002 02:40 pm, Joel - Fox Computers wrote:
If it came in an e-machine, it was probably some OEM product made only for e-machine and Smartlink doesn't support - should be able to get a driver from e-machines web site. Are you sure it came in the machine? Per their web-site looks like only use 4 different modems - MW560CI-(1338), MA560CI-(1447), MR560LPM-(1446), and MM8100SW-(232). http://www.emachines.com/support/drivers.html IMHO You should be able to find it via the fcc id if all else fails as well. With the price of lucent modems I have been telling people that replacement is the option. I would rather the customer pay for the modem but at $12 a modem is cheaper than a tech for an hour trying to figure out some obscure problem. -- Lewis Bergman Texas Communications 4309 Maple St. Abilene, TX 79602-8044 915-695-6962 ext 115
_______________________________________________ USR-TC mailing list USR-TC@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc
participants (3)
-
Joel - Fox Computers -
Lewis Bergman -
Support