Hello (4-19-01) I'm still having a problem with the Total Control 1000 and using it as a dialout modem server. I'm working with 3com support and they told me that the DSP Multi Span Nac Software Ver 3.0.14 has known issues and I should flash it. They first recommended 3.0.105 and then 3.0.108. The DSP Multi Span Nac Hardware is ver 0.2.0 and 0.3.0. After the flash every time I try and place a call the modem card reboots, so now I can't place any calls. I did the flash using TCM manager and also re-flashed using the AUX Port with HyperTerminal. Before the software upgrade, I was getting these errors with Software ver 3.0.14 (651) - Your modem (or other connecting device) has reported an error. (692) - Hardware failure in port or attached device. Any help or suggestions please contact me. Rick Digatono Wide Area Network Administrator rickd@ngn.com 952-943-4260 ____________________________________________________________________________ __ First message from: 4-12-01 I am having a problem with the Total Control 1000 and using it as a dialout modem server and could use some help or suggestions. I am using the Total Control 1000 with the 96port modem cards. Right now I have 4 T1's plugged into it for testing, but will soon switch to the DS3 ingress card. I have setup modem pools in a round-robin configuration and a network service for dialout. I am then using Dialout/IP by Tactical Software to connect to the 3Com Total Control and dialout. The issue I have is that roughly 20% of the time I get a modem error from the software, saying that a modem is unavailable and/or communication error with the modem. I have tried everything I can on the PC side, such as different modem INF files, compression settings, checking the DialOut/IP software, etc.. Everything seems fine on that side. 3Com is telling me that everything is configured correctly on the Total Control. Yet just today I witnessed the HiperArc reboot on its own. The firmware and system software versions are: Router Card hardware ver 20.0.0 Software Ver 5.1.99 DSP Multi Span Nac Hardware ver 0.2.0 Software Ver 3.0.14 Does anyone have any suggestions what else to try or do? As a side note, I have a number of the quad racks setup for this with no problem. Although its not using the HiperArc instead its using the physical serial connections. Its just on the newer Total Control 1000 that I have problems... Tom Schmidt Network Operations Manager toms@ngn.com - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.