Thats where I got that quote from, does the number of DSP's count? How has their support been? ---- Original Message ---- From: seth.jacobs@onramp113.org To: usr-tc@lists.xmission.com, Subject: Re: (usr-tc) Total Control Opinions Date: Tue, 8 May 2001 15:39:52 -0700
We purchased our TC1000 through Source Technologies and the price included a full support contract for 1 year. CommWorks (3Com) has announced that companies other than 3Com (e.g., Source Technologies) will be able to provide 24x7 technical support. Perhaps the cost of support will go down once it's offered by multiple companies.
Seth
----- Original Message ----- From: "Robbie Wilson" <rwilson@oasisonline.com> To: <usr-tc@lists.xmission.com> Sent: Tuesday, May 08, 2001 2:21 PM Subject: RE: (usr-tc) Total Control Opinions
I was quoted $1400 a year, does that sound right?
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Charles Kimes Sent: Tuesday, May 08, 2001 4:24 PM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) Total Control Opinions
We are satisfied with ours as well...We have been using our original TC purchased in 1997 as well as another in 1999 and no major problems, using both Netserver and ARC. I would like to warn you in advance, though, that unless you are willing to purchase an overpriced service contract, 3Com's software upgrade policies are totally asinine. Free for a short period if you purchase the chassis, but that's it.
At 01:00 PM 5/8/01 -0700, you wrote:
We've been satisfied with ours. We've found it to be stable. We're under a support contract and have found the technical support to usually be very good to outstanding.
I would like to see more documentation. We're considering attending one of the multi-day training sessions.
Seth
----- Original Message ----- From: "Robbie Wilson" <rwilson@oasisonline.com> To: <usr-tc@lists.xmission.com> Sent: Tuesday, May 08, 2001 12:54 PM Subject: (usr-tc) Total Control Opinions
I am currently using pm3's and due to their untimely EOL I am considering a Total Control 1000. How do you like yours? Is it stable? Do users get good connect rates/ have trouble connecting/disconnecting?
Thanks for you time
Charles Kimes, Administrator EagleNet DataCommunications, Inc. St. Marys, GA Administrator@eagnet.com www.kingsbay.net (912) 882-8406
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The number of DSPs makes a big difference because there is an incremental cost for every DSP. As far as I know, officially at least, there's no discount even if you have a hundred DSPs. My rep at Source Technologies is Frank Conidi and he is familiar with the TC product. I met him at ONEISPCon and he had a TC chassis there with a couple cards in it. He pulled the various cards out and explained what each one did and how the whole chassis worked together. I got a much better overview of the box from him than I was ever able to get from the 3Com booth. They also provide documentation on the initial configuration of the box. And, the purchase price includes a remote setup and testing of the unit by 3Com. Seth ----- Original Message ----- From: "Robbie Wilson" <rwilson@oasisonline.com> To: <usr-tc@lists.xmission.com> Sent: Tuesday, May 08, 2001 4:27 PM Subject: Re: (usr-tc) Total Control Opinions
Thats where I got that quote from, does the number of DSP's count? How has their support been?
---- Original Message ---- From: seth.jacobs@onramp113.org To: usr-tc@lists.xmission.com, Subject: Re: (usr-tc) Total Control Opinions Date: Tue, 8 May 2001 15:39:52 -0700
We purchased our TC1000 through Source Technologies and the price included a full support contract for 1 year. CommWorks (3Com) has announced that companies other than 3Com (e.g., Source Technologies) will be able to provide 24x7 technical support. Perhaps the cost of support will go down once it's offered by multiple companies.
Seth
----- Original Message ----- From: "Robbie Wilson" <rwilson@oasisonline.com> To: <usr-tc@lists.xmission.com> Sent: Tuesday, May 08, 2001 2:21 PM Subject: RE: (usr-tc) Total Control Opinions
I was quoted $1400 a year, does that sound right?
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Charles Kimes Sent: Tuesday, May 08, 2001 4:24 PM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) Total Control Opinions
We are satisfied with ours as well...We have been using our original TC purchased in 1997 as well as another in 1999 and no major problems, using both Netserver and ARC. I would like to warn you in advance, though, that unless you are willing to purchase an overpriced service contract, 3Com's software upgrade policies are totally asinine. Free for a short period if you purchase the chassis, but that's it.
At 01:00 PM 5/8/01 -0700, you wrote:
We've been satisfied with ours. We've found it to be stable. We're under a support contract and have found the technical support to usually be very good to outstanding.
I would like to see more documentation. We're considering attending one of the multi-day training sessions.
Seth
----- Original Message ----- From: "Robbie Wilson" <rwilson@oasisonline.com> To: <usr-tc@lists.xmission.com> Sent: Tuesday, May 08, 2001 12:54 PM Subject: (usr-tc) Total Control Opinions
I am currently using pm3's and due to their untimely EOL I am considering a Total Control 1000. How do you like yours? Is it stable? Do users get good connect rates/ have trouble connecting/disconnecting?
Thanks for you time
Charles Kimes, Administrator EagleNet DataCommunications, Inc. St. Marys, GA Administrator@eagnet.com www.kingsbay.net (912) 882-8406
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
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participants (2)
-
Robbie Wilson -
Seth Jacobs