(usr-tc) mac's connect at slow speeds
Does anyone else seem to have relatively consistent problems getting new Macintosh users to be able to connect at v.90 speeds? David Ernst HoosierNet, Inc. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
I have had lots of problems with the imac. I found the information below on their website. Hope this helps. ------------------------------------------------------------------------- The iMac modem is the first modem Apple has shipped that supports the new V.90 protocol. Although derived from the competing x2 and K56flex protocols, the V.90 specification is in its infancy and will be undergoing changes over the next several months. When a modem is attempting to establish a connection with another modem it will attempt to connect at the highest speed possible. The speed of the connection is determined by two factors: 1. The capabilities of the other modem: The remote modem must support the same protocols. The iMac modem supports both V.90 and K56flex protocols so it can connect to other modems that support these protocols at speeds between 33.6 kbps and 53 kbps (although the modem technology is capable of 56 kbps, FCC regulations limit the top speed to 53 kbps). If the remote modem does not support either of these protocols, the iMac modem will then try using the V.34 protocol which has a top speed of 33.6 kbps. The modems will continue to try slower protocols until they find one that both modems are capable of supporting. 2. Quality of the connection: Modem connections are being made over regular voice telephone lines. The quality of a connection between two points can be different each time the connections is made. Once the modems have negotiated a protocol to use, they test the ability of the connection to sustain the speed of the connection. The higher the speed of the connection, the more susceptible it is to noise on the phone lines. Therefore, even when making a V.90 connection between the same two points, one connection could be 44000 bps while the other could be 38000 bps. If the quality of the connection is such that it can not support the slowest V.90 connection then the modems will step down to the next protocol. What we are observing with the iMac modem is this V.90 implementation is overly aggressive. Instead of negotiating down to support a slower but more stable connection, the modem keeps trying to connect at a higher speed. This causes the remote modem to determine that a connection can't be established and it hangs up. There are times when this aggressive behavior will manage to complete a connection, only to be dropped minutes later since the quality of the phone connection really can not support that connection speed. The V.34 only modem script is a work around for customers that are unable to connect using the V.90 protocol. In many cases, even if the V.90 implementation negotiated downward properly, the resulting connection might end up being between 28.8 kbps and 33.6 kbps due to phone line quality. In these cases there is no performance difference between using the V.34 and V.90 protocols. Apple is working with others in the modem industry to improve the behavior of the V.90 implementation. The iMac modem is capable of being upgraded via software. Currently, modem firmware updates are available from the Apple Software Updates updates page at: 'http://asu.info.apple.com'. For additional information on 56 kbps connectivity, see: Tech Info Library Article 24482: "56Kbps Modems: Getting the Fastest Connection"
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of David Ernst Sent: Tuesday, January 18, 2000 3:14 PM To: usr-tc@lists.xmission.com Subject: (usr-tc) mac's connect at slow speeds
Does anyone else seem to have relatively consistent problems getting new Macintosh users to be able to connect at v.90 speeds?
David Ernst HoosierNet, Inc.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
My tech support has reported success with adding additional info to the initialization string to limit the top end connect speed. This has been very effective on the PC side, and one of my techs knows how to do it on Macs. I will try to get the info from him when he arrives and post it. We ran into this problem with some of the Compaq systems recently. We limit the top end to about 42000 to start and work up or down from there in a trial and error method to find a speed that works all the time. Mark Thornton San Marcos Internet, Inc. 512-393-5300 ----- Original Message ----- From: Howard Reeves <hreeves@altamontks.com> To: <usr-tc@lists.xmission.com> Sent: Wednesday, January 19, 2000 9:23 AM Subject: RE: (usr-tc) mac's connect at slow speeds
I have had lots of problems with the imac. I found the information below on their website. Hope this helps.
-------------------------------------------------------------------------
The iMac modem is the first modem Apple has shipped that supports the new V.90 protocol. Although derived from the competing x2 and K56flex protocols, the V.90 specification is in its infancy and will be undergoing changes over the next several months.
When a modem is attempting to establish a connection with another modem it will attempt to connect at the highest speed possible. The speed of the connection is determined by two factors:
1. The capabilities of the other modem: The remote modem must support the same protocols. The iMac modem supports both V.90 and K56flex protocols so it can connect to other modems that support these protocols at speeds between 33.6 kbps and 53 kbps (although the modem technology is capable of 56 kbps, FCC regulations limit the top speed to 53 kbps). If the remote modem does not support either of these protocols, the iMac modem will then try using the V.34 protocol which has a top speed of 33.6 kbps. The modems will continue to try slower protocols until they find one that both modems are capable of supporting.
2. Quality of the connection: Modem connections are being made over regular voice telephone lines. The quality of a connection between two points can be different each time the connections is made. Once the modems have negotiated a protocol to use, they test the ability of the connection to sustain the speed of the connection. The higher the speed of the connection, the more susceptible it is to noise on the phone lines. Therefore, even when making a V.90 connection between the same two points, one connection could be 44000 bps while the other could be 38000 bps.
If the quality of the connection is such that it can not support the slowest V.90 connection then the modems will step down to the next protocol.
What we are observing with the iMac modem is this V.90 implementation is overly aggressive. Instead of negotiating down to support a slower but more stable connection, the modem keeps trying to connect at a higher speed. This causes the remote modem to determine that a connection can't be established and it hangs up.
There are times when this aggressive behavior will manage to complete a connection, only to be dropped minutes later since the quality of the phone connection really can not support that connection speed.
The V.34 only modem script is a work around for customers that are unable to connect using the V.90 protocol. In many cases, even if the V.90 implementation negotiated downward properly, the resulting connection might end up being between 28.8 kbps and 33.6 kbps due to phone line quality. In these cases there is no performance difference between using the V.34 and V.90 protocols.
Apple is working with others in the modem industry to improve the behavior of the V.90 implementation. The iMac modem is capable of being upgraded via software.
Currently, modem firmware updates are available from the Apple Software Updates updates page at: 'http://asu.info.apple.com'.
For additional information on 56 kbps connectivity, see: Tech Info Library Article 24482: "56Kbps Modems: Getting the Fastest Connection"
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of David Ernst Sent: Tuesday, January 18, 2000 3:14 PM To: usr-tc@lists.xmission.com Subject: (usr-tc) mac's connect at slow speeds
Does anyone else seem to have relatively consistent problems getting new Macintosh users to be able to connect at v.90 speeds?
David Ernst HoosierNet, Inc.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Listed below is the info from my local Mac Guru. Hope it helps... Yup, but it's not trivial. You need to edit the modem script, which lives in the modem scripts folder inside the extensions folder which is inside the system folder. The modem scripts are just text documents, but they have special type and creator codes which you must restore using ResEdit or some other such utility. The easiest way to do this, though is to use Apple's Modem Script Generator Utility available at <http://asu.info.apple.com/swupdates.nsf/artnum/n10664>. Personally, I just edit the scripts manually because I'm a dweeb and like to have absolute control over what I'm doing, but the fact is that the script generator generates the exact same CCL code that I do except the Script Generator's code is commented and mine isn't. You select the Modem Script in the Modem Control Panel. If all of this is too confusing, tell me exactly what you want, and I'll edit some scripts for you that you can just pass on to customers. Apple has some prewritten scripts on their website that limit the connection to v.34, but I think that's probably overkill. In addition, Ross Barkman has written a series of scripts for the G3 powerbooks, which allow the user to use a trial and error method to get the best performance vs stability compromise. Ross's scripts can be located by doing a search at <http://www.versiontracker.com> for Modem Script. This search will also point you at a bunch of other script options that may be of use. At all costs, avoid Modem Puppet scripts as they don't work in the real world. HTH Old Bill Fuller Mark Thornton San Marcos Internet, Inc. 512-393-5300 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
I believe the new macs are using Rockwell chip sets-always problematic for us and our Hipers and Quads. These modems seem to make a high speed connection even if it is unstable. My best experience (personal-2 Macs at home) is to tell the user to change their modem init string (Apple menu-Control Panel-Modem) to a "(v.34 Only)" version for their modem. Newer macs and OS versions have these strings included. You can also get them from Apple and Global Village (Boca Research). The initial connect is slower, but throughput is much better-fewer retrains and resends I suppose. Christopher Berry rof.net Web Design and Technical Support (970) 945-4920 x17 ----- Original Message ----- From: "David Ernst" <drernst@kirkwood.hoosier.net> To: <usr-tc@lists.xmission.com> Sent: Tuesday, January 18, 2000 2:14 PM Subject: (usr-tc) mac's connect at slow speeds
Does anyone else seem to have relatively consistent problems getting new Macintosh users to be able to connect at v.90 speeds?
David Ernst HoosierNet, Inc.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
participants (4)
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Christopher Berry -
David Ernst -
Howard Reeves -
Mark Thornton