I'm still having trouble with some ISDN users, that cannot send e-mails with attached files. The common thing among these users is that they're using a TELES ISDN Winmodem (www.teles.de), and I have may of then, since it's being sold by the local telco. Someone already told me to reduce the MTU in the ARC, but it does not solve the problem. The FW version is: DSP - 2.1.9 ARC - 4.1.59 Any tip? - Marcelo - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

On Thu, 19 Oct 2000, Veda Narayan wrote: |Quoting Marcelo Souza <mpsouza@centroin.com.br>: | |> |> I'm still having trouble with some ISDN users, that cannot send |> e-mails with attached files. |> The common thing among these users is that they're using a TELES |> ISDN Winmodem (www.teles.de), and I have may of then, since it's being |> sold by the local telco. |> Someone already told me to reduce the MTU in the ARC, but it does |> not solve the problem. | |MTU could be your problem if fragmentation of data is required. |What you are saying here is that your clients cannot send emails with |attachments, which basically tells me that the client is sending the data |to the router (NAS) which then forwards the same to the mail server |which may ask you to fragment the data. The question is where did you setup |the MTU change? On radius? on the default user? or on the client? My first try was to set on the default user. It did not work. That time I had feel complains. After that I start telling the client to change on dial adapter. It did work for some of them, but I still have complains. I do not set MTU from Radius. |You see in 4.1.59 if this is a MTU problem - then you have to do the |following. | |Remove all the MTU values that you send from radius |Set the default user on the HiPer arc to a mtu value of 576 (to start) |Do not set any specific MTU for the user on the client side. | |If this does not work, then info on your connection to the mail server |is necessary, to understand the path MTU. The TC is connect at 100Mbps direct to the same switch which is connect the mail server also at 100Mbps. The MTU of the ethernet of the mail server is at 1500. |By any chance can your users send email using hotmail or other email |with attachments using the same modem? I don't know. - Marcelo |-V | | |> The FW version is: |> |> DSP - 2.1.9 |> ARC - 4.1.59 |> |> Any tip? |> |> - Marcelo |> |> |> |> |> - |> To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" |> with "unsubscribe usr-tc" in the body of the message. |> For information on digests or retrieving files and old messages send |> "help" to the same address. Do not use quotes in your message. |> | | | |=========== | |-V | |========== | - Marcelo - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

On Fri, 20 Oct 2000, Veda Narayan wrote: |Quoting Marcelo Souza <mpsouza@centroin.com.br>: |What version of HiPer arc, DSP code are you using currently? DSP - 2.1.9 ARC - 4.1.59 - Marcelo |> On Thu, 19 Oct 2000, Veda Narayan wrote: |> |> |Quoting Marcelo Souza <mpsouza@centroin.com.br>: |> | |> |> |> |> I'm still having trouble with some ISDN users, that cannot send |> |> e-mails with attached files. |> |> The common thing among these users is that they're using a TELES |> |> ISDN Winmodem (www.teles.de), and I have may of then, since it's |> being |> |> sold by the local telco. |> |> Someone already told me to reduce the MTU in the ARC, but it does |> |> not solve the problem. |> | |> |MTU could be your problem if fragmentation of data is required. |> |What you are saying here is that your clients cannot send emails with |> |attachments, which basically tells me that the client is sending the |> data |> |to the router (NAS) which then forwards the same to the mail server |> |which may ask you to fragment the data. The question is where did you |> setup |> |the MTU change? On radius? on the default user? or on the client? |> |> My first try was to set on the default user. It did not work. That |> time I had feel complains. |> After that I start telling the client to change on dial |> adapter. It did work for some of them, but I still have complains. |> I do not set MTU from Radius. |> |> |You see in 4.1.59 if this is a MTU problem - then you have to do the |> |following. |> | |> |Remove all the MTU values that you send from radius |> |Set the default user on the HiPer arc to a mtu value of 576 (to start) |> |Do not set any specific MTU for the user on the client side. |> | |> |If this does not work, then info on your connection to the mail server |> |is necessary, to understand the path MTU. |> |> The TC is connect at 100Mbps direct to the same switch which is |> connect the mail server also at 100Mbps. The MTU of the ethernet of the |> mail server is at 1500. |> |> |By any chance can your users send email using hotmail or other email |> |with attachments using the same modem? |> |> I don't know. |> |> - Marcelo |> |> |-V |> | |> | |> |> The FW version is: |> |> |> |> DSP - 2.1.9 |> |> ARC - 4.1.59 |> |> |> |> Any tip? |> |> |> |> - Marcelo |> |> |> |> |> |> |> |> |> |> - |> |> To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" |> |> with "unsubscribe usr-tc" in the body of the message. |> |> For information on digests or retrieving files and old messages send |> |> "help" to the same address. Do not use quotes in your message. |> |> |> | |> | |> | |> |=========== |> | |> |-V |> | |> |========== |> | |> |> |> - Marcelo |> |> |> |> | | | |=========== | |-V | |========== | - Marcelo - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.