(usr-tc) contacting 3com re: v.92 updates and support issues
Hey folks... I've had some minor feedback regarding the v.92 update and support issues. Apparently, some folks have contacted Al Huefner and Irfan Ali concerning some of these issues. Let me issue another plea... If you haven't contacted these folks concerning your issues, please do. If you've already decided to leave 3Com, let them know why. If you're thinking about leaving, let them know why. If you're not happy, let them know why. 3Com does *NOT* officially monitor this list at all, so making statements here on this list is basically a waste of time and bandwidth. Again, their email addresses are Irfan_Ali@3com.com, and Al_Huefner@3com.com. Again, Irfan Ali is the President of Commworks, Al Huefner is a VP there in charge of support. As a personal plea, those of you that still have quads, particularly if you have a large quantity of them, please let them know. I'm *extremely* pissed at the EOL'ing of these still-perfectly-useable cards, and they clearly haven't a clue what the installed base is. If you do get feedback from folks at 3Com, please let the list know so that we can coordinate. Thanks! -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Hi all, I just sent mine in.... Sirs, I am writing to let you know that we have been supporters of the USR/3com TC 1000 RAS servers for many years and we have quite a few of your products in our pop's. We are not a large ISP (our dialup subscriber base is about 2,000) so we don't really have any need to upgrade to the newest high density RAS servers. The quad modem cards have performed very well in the past and our customers have been very happy with them. Our concern is that we are not seeing any support for v.92 updates for the quad modem cards (We would be happy to pay for this support). Please reconsider your decision to support the newer protocols on the quad modem card.. Thank You Mark Ross California City Internet Inc. Jeff Mcadams wrote:
Hey folks...
Let me issue another plea...
If you haven't contacted these folks concerning your issues, please do. If you've already decided to leave 3Com, let them know why. If you're thinking about leaving, let them know why. If you're not happy, let them know why.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
participants (2)
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Jeff Mcadams -
mark ross