Hi David, In about a year's time I have seen about 10 cards we have had to get repaired, and most Hiper DSPs when they fail exhibit the Red Rn/Fl and the 4th modem LED go amber regardless of their problem. We currently deal with at least 200 customers using the TC1000. Our TAC supports most of the other large RAS boxes as well and the TC1000 seems to be the hardiest cards out there. Most TC1000 cards seem to be overbuilt considering there are a lot of customers out there of ours that are still running Netserver, EdgeServer and Quads which can be up to 5-6 years old. Thanks, Steve Solunet TAC -----Original Message----- From: David Hamilton [mailto:dhamilton@voyager.net] Sent: Tuesday, June 04, 2002 4:13 PM To: usr-tc@mailman.xmission.com Subject: Re: [USR-TC] Problem with HiperDSP card Steve, How often do YOU usually have to send cards with this problem back to 3com for repair? SWujek@solunet.com extolled:

Hi Scot, I would give TCM a try first, always easier than Z-modem. If that fails, and odds are it will then try the Z-modem. Make sure and Z-modem the same code if possible and if it fails the first time then try it again. Oftentimes it takes us 2-3 times before the code sticks. Thanks, Steve Solunet TAC

-----Original Message----- From: Scot Desort [mailto:scot@njaccess.net] Sent: Tuesday, June 04, 2002 2:46 PM To: usr-tc@mailman.xmission.com Subject: RE: [USR-TC] Problem with HiperDSP card

Thanks Steve. I will reload the code when I get a chance. Do I have to use the Zmodem procedure, or can I do a load through TCM?

-- Scot

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-----Original Message----- From: usr-tc-admin@mailman.xmission.com [mailto:usr-tc-admin@mailman.xmission.com] On Behalf Of SWujek@solunet.com Sent: Tuesday, June 04, 2002 11:35 AM To: usr-tc@mailman.xmission.com; usr-tc@lists.xmission.com Subject: RE: [USR-TC] Problem with HiperDSP card

Hi Scot, We see this a lot on Hiper DSP cards when they fail. Try the Z-Modem procedure through the console port to reload code to it and see if that works. Most of the cards we see like this have to be sent back to 3Com for repair. Thanks, Steve Solunet TAC

-----Original Message----- From: Scot Desort [mailto:scot@njaccess.net] Sent: Tuesday, June 04, 2002 10:09 AM To: usr-tc@lists.xmission.com Subject: [USR-TC] Problem with HiperDSP card

I have a HiperDSP card in a TC chassis that appears to have failed over the weekend. The RN/FL light was red, and the FOURTH utilization bar LED from the bottom was AMBER. I moved the card to another slot, and it worked OK for 2 days, and failed again. I left the card unplugged overnight, and plugged it back into the same slot this morning. It is now working again. But obviously something is wrong.

I know that a red RN/FL is no good, but does the 4th utilization bar being amber mean anything? Any tests or settings I should check while the card is in an operational state?

Not ever having a DSL go bad on me, what is the best course of action -- attempt to have Commworks repair it, replace it with a used card, ??? Card is about 2.5 years old.

Thanks,

Scot

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