(usr-tc) USR-TC chassis dying. Help!
One of my USR-TC chassis appears to be dying or it's dead already. It's the old 2059 bundle with Quad modems and a Netserver card. I first noticed a problem Sunday morning when I came in to do a system upgrade. It seemed strange that TC rack had zero calls and the other TCs had about 10 calls each. One of the modem cards on the rack was in alarm, so I powercycled the rack. The modem card just flashed red after, so I reflashed the card and all was well. Now, tonight I got a call saying callers were getting dead air. There were callers up on the rack, but far fewer than the other racks. I called in, and sure enough most calls to that rack got dead air, with the modem led going red instead of orange. I soft busied that rack, but every single caller on the rack eventually got dropped with a lost carrier. 5 of the callers got a lost carrier within 2 seconds. I pulled the dead modem card from the rack and power cycled it. After that, every single caller gets dead air, but the modem lights now go orange instead of red. I took the modem rack out of service until tomorrow. Where do I start on fixing this? Do I just declare it a total loss and buy a new one? I do have spares for every part except the modem cards. (The T1s are good, as they work on some extra modem ports I have.) Brian - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
You may first want to open a ticket with support first. It would be easy for us to detect what is wrong and have you up and running soon. krish On Tue, 7 Dec 1999, Brian Elfert wrote:
One of my USR-TC chassis appears to be dying or it's dead already.
It's the old 2059 bundle with Quad modems and a Netserver card.
I first noticed a problem Sunday morning when I came in to do a system upgrade. It seemed strange that TC rack had zero calls and the other TCs had about 10 calls each. One of the modem cards on the rack was in alarm, so I powercycled the rack. The modem card just flashed red after, so I reflashed the card and all was well.
Now, tonight I got a call saying callers were getting dead air. There were callers up on the rack, but far fewer than the other racks. I called in, and sure enough most calls to that rack got dead air, with the modem led going red instead of orange. I soft busied that rack, but every single caller on the rack eventually got dropped with a lost carrier. 5 of the callers got a lost carrier within 2 seconds.
I pulled the dead modem card from the rack and power cycled it. After that, every single caller gets dead air, but the modem lights now go orange instead of red. I took the modem rack out of service until tomorrow.
Where do I start on fixing this? Do I just declare it a total loss and buy a new one? I do have spares for every part except the modem cards. (The T1s are good, as they work on some extra modem ports I have.)
Brian
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
On Tue, 7 Dec 1999, Tatai SV Krishnan wrote:
You may first want to open a ticket with support first. It would be easy for us to detect what is wrong and have you up and running soon.
This chassis is 2.5 years old, so my 1 year support contract is long gone. and so is my warranty. What is the price for a single incident? I don't want this to turn into a support contract battle, but I've saved enough money not buying overpriced contracts to buy a used replacement chassis for this unit, and still come out ahead. I do have a spare chassis with every part except the modem cards, so I'm probably going to swap the cards from the bad unit to my spare to see if the midplane is bad.
On Tue, 7 Dec 1999, Brian Elfert wrote:
One of my USR-TC chassis appears to be dying or it's dead already.
It's the old 2059 bundle with Quad modems and a Netserver card.
I first noticed a problem Sunday morning when I came in to do a system upgrade. It seemed strange that TC rack had zero calls and the other TCs had about 10 calls each. One of the modem cards on the rack was in alarm, so I powercycled the rack. The modem card just flashed red after, so I reflashed the card and all was well.
Now, tonight I got a call saying callers were getting dead air. There were callers up on the rack, but far fewer than the other racks. I called in, and sure enough most calls to that rack got dead air, with the modem led going red instead of orange. I soft busied that rack, but every single caller on the rack eventually got dropped with a lost carrier. 5 of the callers got a lost carrier within 2 seconds.
I pulled the dead modem card from the rack and power cycled it. After that, every single caller gets dead air, but the modem lights now go orange instead of red. I took the modem rack out of service until tomorrow.
Where do I start on fixing this? Do I just declare it a total loss and buy a new one? I do have spares for every part except the modem cards. (The T1s are good, as they work on some extra modem ports I have.)
Brian
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Well in that case you have two choices. 1. Make sure that the modem is set up properlly. Set the modem to load from defaults, set the hardware and software template on them. set all the modems on the netserve to inactive - reset the modems on the netserver, set the modems active one by one and reset them 2. If the above does not work, then remove all the modem from the chassis, put them one by one and activate the same one at a time to identify the bad modem. If both of these fails and if you are sure that its the chassis midplane (you may want to swap the cards into a different chassis ) then you still should be able to get the chassis reparied. krish On Wed, 8 Dec 1999, Brian Elfert wrote:
On Tue, 7 Dec 1999, Tatai SV Krishnan wrote:
You may first want to open a ticket with support first. It would be easy for us to detect what is wrong and have you up and running soon.
This chassis is 2.5 years old, so my 1 year support contract is long gone. and so is my warranty.
What is the price for a single incident?
I don't want this to turn into a support contract battle, but I've saved enough money not buying overpriced contracts to buy a used replacement chassis for this unit, and still come out ahead.
I do have a spare chassis with every part except the modem cards, so I'm probably going to swap the cards from the bad unit to my spare to see if the midplane is bad.
On Tue, 7 Dec 1999, Brian Elfert wrote:
One of my USR-TC chassis appears to be dying or it's dead already.
It's the old 2059 bundle with Quad modems and a Netserver card.
I first noticed a problem Sunday morning when I came in to do a system upgrade. It seemed strange that TC rack had zero calls and the other TCs had about 10 calls each. One of the modem cards on the rack was in alarm, so I powercycled the rack. The modem card just flashed red after, so I reflashed the card and all was well.
Now, tonight I got a call saying callers were getting dead air. There were callers up on the rack, but far fewer than the other racks. I called in, and sure enough most calls to that rack got dead air, with the modem led going red instead of orange. I soft busied that rack, but every single caller on the rack eventually got dropped with a lost carrier. 5 of the callers got a lost carrier within 2 seconds.
I pulled the dead modem card from the rack and power cycled it. After that, every single caller gets dead air, but the modem lights now go orange instead of red. I took the modem rack out of service until tomorrow.
Where do I start on fixing this? Do I just declare it a total loss and buy a new one? I do have spares for every part except the modem cards. (The T1s are good, as they work on some extra modem ports I have.)
Brian
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
I don't want this to turn into a support contract battle, but I've saved enough money not buying overpriced contracts to buy a used replacement chassis for this unit, and still come out ahead.
Ditto here... ------------------------------------------------------------------------ Bob Purdon, Ground Floor, Marine Board Building Technical Manager (Tas/Vic), 1 Franklin Wharf, Tas 7000 Southern Internet Services. +61 (3) 6234 7444 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Are they analog/digital quads? Check your PRI card if they are digital. also make sure that your cards are still assigned to the netserver (sho assigned?). Buy a hiper arc chassis! Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545 On Tue, 7 Dec 1999, Brian Elfert wrote:
One of my USR-TC chassis appears to be dying or it's dead already.
It's the old 2059 bundle with Quad modems and a Netserver card.
I first noticed a problem Sunday morning when I came in to do a system upgrade. It seemed strange that TC rack had zero calls and the other TCs had about 10 calls each. One of the modem cards on the rack was in alarm, so I powercycled the rack. The modem card just flashed red after, so I reflashed the card and all was well.
Now, tonight I got a call saying callers were getting dead air. There were callers up on the rack, but far fewer than the other racks. I called in, and sure enough most calls to that rack got dead air, with the modem led going red instead of orange. I soft busied that rack, but every single caller on the rack eventually got dropped with a lost carrier. 5 of the callers got a lost carrier within 2 seconds.
I pulled the dead modem card from the rack and power cycled it. After that, every single caller gets dead air, but the modem lights now go orange instead of red. I took the modem rack out of service until tomorrow.
Where do I start on fixing this? Do I just declare it a total loss and buy a new one? I do have spares for every part except the modem cards. (The T1s are good, as they work on some extra modem ports I have.)
Brian
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
On Tue, 7 Dec 1999 farber@admin.f-tech.net wrote:
Are they analog/digital quads? Check your PRI card if they are digital.
I have a combination of Analog/Digital and Digital modems. They are all running in digital mode. I've checked the PRI/T1 card, and it all appears in order. The CT1s themselves work, because I was able to move one to a spare port on another TC rack.
also make sure that your cards are still assigned to the netserver (sho assigned?).
Actually, it's show modems on the Netserver. I tried that and all modems seem to be properly assigned. Brian - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
participants (4)
-
Bob Purdon (Lists) -
Brian Elfert -
farber＠admin.f-tech.net -
Tatai SV Krishnan