(usr-tc) RESEND: Problems with relocating modems to a new telco
We are relocating our modems to a new telco provider's colocation space. We grabbed an old quad chassis for testing the new colo site before the move. The quads are running 6.1.6 code and the Dual PRI card is running the 3.1.5 code. The telco vendor is running Nortel DMS-100 switches. Most of our testing is working fine, but we are having problems with some callers who can connect fine to our old POP and not at all to the new POP. I have this connection problem myself when I test the new pop from my home using a USR 56K modem. I can connect to the new pop at v.34, but not at v.90. When I remove error correction on the modem and use Hyperterm, I do see a lot of line noise. I also had the telco terminate one of the PRI's we are testing in their Cisco NAS box, and I could connect fine into that box from my home at v.90 or v.34. This is really confusing me. I was wondering if the 6.1.86 quad modem code might help, but I can't access it from the total control site even though it has no new features, just bug fixes. (This annoys me since we paid 100K for the four chassis we still own). Anyway, I was wondering if anyone could help me. Obviously, I don't want to switch thousands of users to the new pop until I understand what is happening. If anyone from 3com is montioring the list anymore, maybe you will help with a MIME attachment..... TIA, Jim - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Is the x2/v90 feature set enabled on your NMC ? -----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Jim Johnson Sent: Thursday, December 21, 2000 11:56 PM To: usr-tc Subject: (usr-tc) RESEND: Problems with relocating modems to a new telco We are relocating our modems to a new telco provider's colocation space. We grabbed an old quad chassis for testing the new colo site before the move. The quads are running 6.1.6 code and the Dual PRI card is running the 3.1.5 code. The telco vendor is running Nortel DMS-100 switches. Most of our testing is working fine, but we are having problems with some callers who can connect fine to our old POP and not at all to the new POP. I have this connection problem myself when I test the new pop from my home using a USR 56K modem. I can connect to the new pop at v.34, but not at v.90. When I remove error correction on the modem and use Hyperterm, I do see a lot of line noise. I also had the telco terminate one of the PRI's we are testing in their Cisco NAS box, and I could connect fine into that box from my home at v.90 or v.34. This is really confusing me. I was wondering if the 6.1.86 quad modem code might help, but I can't access it from the total control site even though it has no new features, just bug fixes. (This annoys me since we paid 100K for the four chassis we still own). Anyway, I was wondering if anyone could help me. Obviously, I don't want to switch thousands of users to the new pop until I understand what is happening. If anyone from 3com is montioring the list anymore, maybe you will help with a MIME attachment..... TIA, Jim - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Yes we have x2/v.90 on the NMC. Jim Steve Monkhouse wrote:
Is the x2/v90 feature set enabled on your NMC ?
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Jim Johnson Sent: Thursday, December 21, 2000 11:56 PM To: usr-tc Subject: (usr-tc) RESEND: Problems with relocating modems to a new telco
We are relocating our modems to a new telco provider's colocation space.
We grabbed an old quad chassis for testing the new colo site before the move.
The quads are running 6.1.6 code and the Dual PRI card is running the 3.1.5 code.
The telco vendor is running Nortel DMS-100 switches.
Most of our testing is working fine, but we are having problems with some callers who can connect fine to our old POP and not at all to the new POP.
I have this connection problem myself when I test the new pop from my home using a USR 56K modem. I can connect to the new pop at v.34, but not at v.90. When I remove error correction on the modem and use Hyperterm, I do see a lot of line noise.
I also had the telco terminate one of the PRI's we are testing in their Cisco NAS box, and I could connect fine into that box from my home at v.90 or v.34.
This is really confusing me.
I was wondering if the 6.1.86 quad modem code might help, but I can't access it from the total control site even though it has no new features, just bug fixes. (This annoys me since we paid 100K for the four chassis we still own).
Anyway, I was wondering if anyone could help me. Obviously, I don't want to switch thousands of users to the new pop until I understand what is happening.
If anyone from 3com is montioring the list anymore, maybe you will help with a MIME attachment.....
TIA,
Jim
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
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Hello, For years we've been using a Dual T1 Card and some quad modems with CT1 lines. I always assumed we could also use these with PRI, but now that we've got some PRI's to try it with, I can't get it to work... Is there a magic setting to change in TCM somewhere I'm not aware of? The modem's line interface source should clearly be priT1dm, but I feel like I'm missing a setting on the T1 card to match.... Who wants to tell me how foolish I'm being? Thanks! David Ernst HoosierNet, Inc. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Heh. I can tell you right now what the problem is. There are 2 different firmware images for the dual PRI/CT1 NAC. 1 for PRI, 1 for CT1. Are you making sure to load the PRI firmware to the card? Chad On Fri, 22 Dec 2000 drernst@kirkwood.hoosier.net wrote:
Hello,
For years we've been using a Dual T1 Card and some quad modems with CT1 lines. I always assumed we could also use these with PRI, but now that we've got some PRI's to try it with, I can't get it to work... Is there a magic setting to change in TCM somewhere I'm not aware of? The modem's line interface source should clearly be priT1dm, but I feel like I'm missing a setting on the T1 card to match....
Who wants to tell me how foolish I'm being? Thanks!
David Ernst HoosierNet, Inc.
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Heh. I can tell you right now what the problem is.
There are 2 different firmware images for the dual PRI/CT1 NAC. 1 for PRI, 1 for CT1.
Are you making sure to load the PRI firmware to the card?
Uh, I'm making sure to do it right now! :) Thanks... I'm sure that was stated somewhere very clearly in the documentation somewhere, but I have no doubt that your answer was much faster than me pouring through it. Time savings, what a wonderful holiday gift! David
Chad
On Fri, 22 Dec 2000 drernst@kirkwood.hoosier.net wrote:
Hello,
For years we've been using a Dual T1 Card and some quad modems with CT1 lines. I always assumed we could also use these with PRI, but now that we've got some PRI's to try it with, I can't get it to work... Is there a magic setting to change in TCM somewhere I'm not aware of? The modem's line interface source should clearly be priT1dm, but I feel like I'm missing a setting on the T1 card to match....
Who wants to tell me how foolish I'm being? Thanks!
David Ernst HoosierNet, Inc.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
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Uh, I'm making sure to do it right now! :)
hehehe. Good. PRI's have quite a bit more configuration stuff that you have to do - than CT1's. For instance, switch type, alaw/ulaw, ANI/DNIS (many telcos do not configure ANI/DNIS for CT1's - altho from what i understand, they CAN. GTE CyberDS1 CT1's get delivered with DNIS turned on, but 0 digits sent. :/ ), and a few other things I'm not aware of, as I don't use PRI's.
Thanks... I'm sure that was stated somewhere very clearly in the documentation somewhere, but I have no doubt that your answer was much faster than me pouring through it. Time savings, what a wonderful holiday gift!
Hahaha. Yeah. It is in the docs. No big deal though. If you've never dealt with PRI's before, its an easy stumble. Happy holidays! ;) Chad
David
Chad
On Fri, 22 Dec 2000 drernst@kirkwood.hoosier.net wrote:
Hello,
For years we've been using a Dual T1 Card and some quad modems with CT1 lines. I always assumed we could also use these with PRI, but now that we've got some PRI's to try it with, I can't get it to work... Is there a magic setting to change in TCM somewhere I'm not aware of? The modem's line interface source should clearly be priT1dm, but I feel like I'm missing a setting on the T1 card to match....
Who wants to tell me how foolish I'm being? Thanks!
David Ernst HoosierNet, Inc.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
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FYI to the list. I was able to flash the firmware code from 6.1.6 to 6.1.86 and surprisingly, to me anyway, it DID resolve the connection issue described below. Best Regards to the list and have a good new year! Jim Jim Johnson wrote:
We are relocating our modems to a new telco provider's colocation space.
We grabbed an old quad chassis for testing the new colo site before the move.
The quads are running 6.1.6 code and the Dual PRI card is running the 3.1.5 code.
The telco vendor is running Nortel DMS-100 switches.
Most of our testing is working fine, but we are having problems with some callers who can connect fine to our old POP and not at all to the new POP.
I have this connection problem myself when I test the new pop from my home using a USR 56K modem. I can connect to the new pop at v.34, but not at v.90. When I remove error correction on the modem and use Hyperterm, I do see a lot of line noise.
I also had the telco terminate one of the PRI's we are testing in their Cisco NAS box, and I could connect fine into that box from my home at v.90 or v.34.
This is really confusing me.
I was wondering if the 6.1.86 quad modem code might help, but I can't access it from the total control site even though it has no new features, just bug fixes. (This annoys me since we paid 100K for the four chassis we still own).
Anyway, I was wondering if anyone could help me. Obviously, I don't want to switch thousands of users to the new pop until I understand what is happening.
If anyone from 3com is montioring the list anymore, maybe you will help with a MIME attachment.....
TIA,
Jim
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
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participants (4)
-
Chad Schwartz -
drernst＠kirkwood.hoosier.net -
Jim Johnson -
Steve Monkhouse