Hi, you advised me to check for chip revision on my Netserver card about the crash problem. I had a chance to do it this morning, and guess what? It's a FC3.. Since it seems to be a known problem, will 3Com do something even without contract support (as far as you know) ? Thanks, Martin - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Thus spake Martin Lathoud
you advised me to check for chip revision on my Netserver card about the crash problem. I had a chance to do it this morning, and guess what? It's a FC3.. Since it seems to be a known problem, will 3Com do something even without contract support (as far as you know) ?
They have claimed they are still doing hardware support for the NETServers (which, by law, I believe they have to ;). So, if your NETServer is still under warranty, you should be able to get a hardware fix/replacement. It won't be an advanced replacement, so you'll either be down a few lines, or need a spare you can put into service for a couple of weeks while yours goes back to 3Com and is replaced. FWIW, I've found 3Com to be quite quick about warranty repair/replacement...usually a small fraction of the time they tell you to allow. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
participants (2)
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Jeff Mcadams -
Martin Lathoud