Re: (usr-tc) Problems with macs and HiperARC 4.1.59
Jeff: Here is some more specific information regarding the Free PPP issue. This information will soon be published on the 3Com Knowledgebase website (http://knowledgebase.3com.com). I hope this helps. Todd ;-} Solution ID: 1.0.33772876.2240281 Domain:3KB01 Partition: Unassigned Type: pending-Public Status:Standards review complete Shared: Yes Incident Count: 1 Owner: tkeister_mw Author: tkeister_mw Date Created:Tue Jul 20, 1999 1:08:26 PM Last Modified By: tcwikla_mw Date Modified: Thu Aug 5, 1999 5:49:27 PM Title: Total Control Chassis - Connectivity with Macintosh Clients using Free PPP Goal: Total Control Chassis - Connectivity with Macintosh Clients using Free PPP Fact: Apple Macintosh Fact: Mac has been rebooted recently Fact: System 7 Fact: Free PPP Fact: Free PPP 2.62 Fact: Total Control HiPer ARC Fact: Total Control HiPer DSP Fact: Total Control Quad Modem Fact: Total Control Chassis Fact: PPP Symptom: Call fails on First attempt Symptom: Subsequent calls connect Symptom: Connectivity with Macintosh Clients using Free PPP Cause: This is an issue that is known to exist, and stems from a timing issue that has been exposed by the HiPerARC since it builds a call so much faster than the NetServer does. Fix: There are several fixes: 1. In Free PPP dialog box - do NOT enter the Username and Password - do NOT select direct - choose "Connect Using a Log On Script" - then choose "Wait for - Login" next line send: user name - wait for password & send password: 2. Do not enter the Username and Password (force Mac to prompt for them) - Please Note: This fix has NOT been widely tested yet. 3. Use Open Transport, which is built in to System 8 OS for the Mac. Open Transport (Mac RAS client) is also available as an add on product for systems using System 7.x OS (that won't support 8.x). 4. Have End User downgrade to Free PPP 2.53 Fact: Search Group Total Control Remote Access Concentrator Fact: Last Reviewed July 1999 Comments Jeff Mcadams <jeffm@iglou.com> on 09/26/99 03:44:15 PM Please respond to usr-tc@lists.xmission.com Sent by: Jeff Mcadams <jeffm@iglou.com> To: usr-tc@lists.xmission.com cc: (Todd Keister/MW/US/3Com) Subject: Re: (usr-tc) Problems with macs and HiperARC 4.1.59 Thus spake Todd Keister
This is a known issue. According to Network Engineers on our DSP team the issue is in the Free PPP code. Apparently the later versions of our Hiper Arc code have now exposed an issue that was latent in the Free PPP code all along. Since this issue is in the FreePPP Product, we can not directly resolve this issue. Currently I have been told there are no plans for a 3Com fix for this issue. The obvious work around is to have the Mac End Users use any other program than Free PPP.
Come on 3Com folks...here's where you can make an improvement to your customer service. What is the bug in FreePPP? Giving specifics is a good thing. It gives you more credibility, and helps us help our customers better. :) Who knows...one of us intelligent people out here might be able to figure out a fix that you all hadn't thought of. :) (I get annoyed when companies think that everyone intelligent works for them :) -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Todd, Thank you. I did appreciate this information, even if, at first, it didn't give me all of the details. It did give me a place where I could start and something that I could tell my customers. (although they didn't like it ^_^) In Japan, Mac is still very popular, and for the foreign community, FreePPP is happier with Japanese modems than OT/PPP. (at least in my experience ^_^) Thanks also goes to Jeff for prompting for more information as that is _always_ needed and welcome. Does anyone know if the makers of FreePPP (can't remember the company right now) is responding to this in any way? das Todd Keister (Todd_Keister@mw.3com.com) spake:
Jeff:
Here is some more specific information regarding the Free PPP issue. This information will soon be published on the 3Com Knowledgebase website (http://knowledgebase.3com.com).
I hope this helps.
Todd ;-}
<snip> - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Todd Keister wrote:
3. Use Open Transport, which is built in to System 8 OS for the Mac. Open Transport (Mac RAS client) is also available as an add on product for systems using System 7.x OS (that won't support 8.x).
This is really the best solution. Open Transport is a much more robust PPP solution than FreePPP... --Jerry - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
participants (3)
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das -
Jerry Wright -
Todd Keister