I experienced a similar situation where the HiperARC was dying, but not dead. I was able to reload the firmware via the console port and get it limping along for another day - then it started dying every few hours, and then went entirely dead. By then I had a replacement in my hands from 3COM though. - mike ----------

From: "Stainforth, Matthew" <MatthewS@staff.brunnet.net> To: "'usr-tc@lists.xmission.com'" <usr-tc@lists.xmission.com> Subject: RE: (usr-tc) HiperARC took a dive Date: Mon, Nov 29, 1999, 6:17 PM

Have you tried hooking a console up to it and seeing what errors (if any) appear when you try to boot? If you've already tried rebooting the card (ie, pull nac, then nic, reseat nic, then nac) and it's still barfing, the only other thing you might try is uploading the firmware again. On a HARC that might be a long shot though...

...

-----Original Message----- From: Steve Coleman [SMTP:scoleman2@mail.csolutions.net] Sent: Monday, November 29, 1999 10:07 PM To: usr-tc@lists.xmission.com Cc: user-forum-totalcontrol@totalservice.3com.com Subject: (usr-tc) HiperARC took a dive

I powered off my TC chassis tonight to plug it into a new UPS. When I powered it back on, the Run/Fail light on the HiperARC stayed red. It shows up as a "?" in the Total Control Manager. I tried rebooting the unit several times, using several different power sources. I also tried removing the front portion of the card (while powered off) and reinserting it. I can only guess it's cooked. Is there anything else I can try?

I would like to express my disgust with 3Com on this matter. After troubleshooting the problem as described above, I called 3Com service. They couldn't seem to "find" my service contract that I paid over a thousand dollars for, just for this type of incident. She offered to take my credit card and transfer me to a level support agent. I should be paid to have to talk to a level 1 rep, not the other way around. I told her I wasn't interested in doing that and expressed that this was the specific and only reason I bought the service contract. She said she couldn't help me. This piece of garbage is only 4 months old, this is not acceptable. Why didn't I just buy another Portmaster. <kicking myself>

I'm going to ream my service contract agent in the morning. Until then it's lots of busy signals.

Suggestions?

- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.