(usr-tc) To TC or not to TC
Hi all, We are a new ISP that is having a ton of problems with our USR TC equipment. We have two pops, one tc with 3 DSPs and one with 2. We are at the point of adding another DSP to each tc but as I said we are having a ton of problems. Sprint is our telco and they have no expertise with tc. Right now, we have been having problems for 10 DAYS! Our trunks mysteriously turn off until and our available modems slowly drop off. So my question is, what is the best hardware to switch to? I like the features of the usr tc, but we have no support. 3COM has been no help. I'm looking at going to an Ascend/Lucent product but I don't know which one. I would like the same manageability that the tc has. Any suggestions would be most helpfully. Of course, I need something that is x2 and ISDN ready. Thanks, Steve Cobb Computer Geeks - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
On Thu, 1 Jun 2000, Steve Cobb wrote:
no help. I'm looking at going to an Ascend/Lucent product but I don't know which one. I would like the same manageability that the tc has. Any suggestions would be most helpfully. Of course, I need something that is x2 and ISDN ready.
If you truly want x2 support, you'll have to stick with 3Com. Everyone else supports V.90 and K56Flex. Brian - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Since you have a ton of problems, then perhaps if you list them to the list some will be able to offer solutions so some of the problems. We have been running TC for over 3 years without a problem of trunk turning off. I would say there is a configuration setting between your type of trunks and the software of the TC. But without further information I can offer no other assistance. It sounds as tho you are getting some connections so basically the hardware works. You will find that all the brands of hardware are basically the same, and that thousands of users of TC show that it constantly works 24/7. So the problem you are having is isolated to your lines/T1's/software/ or hardware. What versions of software and hardware are on your TC. What is the type of switch that sprint is using and what are their settings. Who did you buy the TC from, if it was a dealer then they are a better source of assistance than 3Com. If you have a support contract with 3 Com, then you will have to elevate the level of support. If you have contacted them then you have an incedent number that you can use for re-contact. --Rich Adams, President, Dayton Internet Services Inc., Dayton, Ohio-- --w8mfd@dayton.net--www.dayton.net--www.dayton.com--937-586-2500-- On Thu, 1 Jun 2000, Steve Cobb wrote:
Hi all,
We are a new ISP that is having a ton of problems with our USR TC equipment. We have two pops, one tc with 3 DSPs and one with 2. We are at the point of adding another DSP to each tc but as I said we are having a ton of problems. Sprint is our telco and they have no expertise with tc. Right now, we have been having problems for 10 DAYS! Our trunks mysteriously turn off until and our available modems slowly drop off. So my question is, what is the best hardware to switch to? I like the features of the usr tc, but we have no support. 3COM has been no help. I'm looking at going to an Ascend/Lucent product but I don't know which one. I would like the same manageability that the tc has. Any suggestions would be most helpfully. Of course, I need something that is x2 and ISDN ready.
Thanks,
Steve Cobb Computer Geeks
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
----- Original Message ----- From: "Steve Cobb" <stevec@geeksnet.com> To: <usr-tc@lists.xmission.com> Sent: Thursday, June 01, 2000 8:46 AM Subject: (usr-tc) To TC or not to TC
Hi all,
We are a new ISP that is having a ton of problems with our USR TC equipment. We have two pops, one tc with 3 >DSPs and one with 2. We are at the point of adding another DSP to each tc but as I said we are having a ton of >problems. Sprint is our telco and they have no expertise with tc. Right now, we have been having problems for 10 >DAYS! Our trunks mysteriously turn off until and our available modems slowly drop off. So my question is, what is the >best hardware to switch to? I like the features of the usr tc, but we have no support. 3COM has been no help.
Sprint - does have a lot of experience with TC, for they use it a lot in their network for data. You also mention that you have no support from 3com, well do you have a case open with 3com? Have you spoken to anyone in 3com? If you are saying that your truns turn off - more than likely you have telco issue, irrespective of what ever hardware you put in there you are going run into this issue. Send me an email with details of the problem and what has been troubleshoot - I can help you out. -v I'm looking at going to an Ascend/Lucent product but I don't know which one. I would like the same manageability that the tc has. Any suggestions would be most helpfully. Of course, I need something that is x2 and ISDN ready.
Thanks,
Steve Cobb Computer Geeks
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
participants (4)
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Brian Elfert -
Dayton Internet -
Steve Cobb -
Ved