I have a customer who's computer will connect with no problems in town. (small town - 6500 population - Trumann, AR) Connect speed of 40.something. That same computer when he tries to connect at his house (about 5 miles out of town) will not connect. He has managed to connect a couple of times, but now it will not verify his login at all. His modem is a lucent win modem. It will connect but it will not verify his username and password. And it takes an extremely long time to try to verify his username and password before it fails. The message is usually that the remote computer did not respond. I have tried lowering the baud, but this did not work either. I told him to call the phone company (CenturyTel), which he did. They say that the lines are ok and it must be my equipment. I have taken my laptop out to his house and can connect every time but only at a speed of 20.something. From my house in town my laptop will connect at 48.8. I do not here any static on his line thru the phone, but I do here a small amount of hum. I called my buddy that works for the local phone company and he said that the lines in that area are run to local box and connect back to the co via a t1. He also said they have run a loop test at the customers house and that checks out. 3 out of 4 customers I have in that same area have had the same problems. I do not know what speed the one customer connects at, but he has never called to complain about anything. Could there be something not set right with my chassis? Anyone else had a problem like this? Here are my hardware/software versions. 1 3COM High-Density 24 Channel NAC 3C4 0.49.0 2.1.9 3 3COM High-Density 24 Channel NAC 3C4 0.49.0 2.1.9 4 3COM High-Density 24 Channel NAC 1OQ 0.55.0 2.0.51 16 3COM HiPer ARC NAC 28B 15.0.0 5.0.9 17 3COM Network Management Card with clock 1U600000 6.0 7.1.8 Thanks, and sorry for the long post. LaRoy McCann Data Technology lmccann@dtisp.com
We had some customers that couldn't connect connect when we were at 2.1.9 or thereabouts. We upgraded to 3.5.100 on the HiperDSP code. With this code we do not have ANY customers that can't connect. Seth ----- Original Message ----- From: "LaRoy McCann" <lmccann@roachconveyors.com> To: <usr-tc@mailman.xmission.com> Cc: <lmccann@dtisp.com> Sent: Tuesday, February 18, 2003 1:00 PM Subject: [USR-TC] problem connecting
I have a customer who's computer will connect with no problems in town. (small town - 6500 population - Trumann, AR) Connect speed of 40.something.
That same computer when he tries to connect at his house (about 5 miles out of town) will not connect. He has managed to connect a couple of times, but now it will not verify his login at all. His modem is a lucent win modem. It will connect but it will not verify his username and password. And it takes an extremely long time to try to verify his username and password before it fails. The message is usually that the remote computer did not respond. I have tried lowering the baud, but this did not work either.
I told him to call the phone company (CenturyTel), which he did. They say that the lines are ok and it must be my equipment.
I have taken my laptop out to his house and can connect every time but only at a speed of 20.something. From my house in town my laptop will connect at 48.8. I do not here any static on his line thru the phone, but I do here a small amount of hum.
I called my buddy that works for the local phone company and he said that the lines in that area are run to local box and connect back to the co via a t1. He also said they have run a loop test at the customers house and that checks out.
3 out of 4 customers I have in that same area have had the same problems. I do not know what speed the one customer connects at, but he has never called to complain about anything.
Could there be something not set right with my chassis? Anyone else had a problem like this?
Here are my hardware/software versions.
1 3COM High-Density 24 Channel NAC 3C4 0.49.0 2.1.9 3 3COM High-Density 24 Channel NAC 3C4 0.49.0 2.1.9 4 3COM High-Density 24 Channel NAC 1OQ 0.55.0 2.0.51 16 3COM HiPer ARC NAC 28B 15.0.0 5.0.9 17 3COM Network Management Card with clock 1U600000 6.0 7.1.8
Thanks, and sorry for the long post.
LaRoy McCann Data Technology lmccann@dtisp.com
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Bad phone lines, I have found over the years that any type win modem on bad lines won't stay connected or even connect. We have customers in town no problem take the same modem out about 3.5 miles or more and no go. Bill ----- Original Message ----- From: "LaRoy McCann" <lmccann@roachconveyors.com> To: <usr-tc@mailman.xmission.com> Cc: <lmccann@dtisp.com> Sent: Tuesday, February 18, 2003 3:00 PM Subject: [USR-TC] problem connecting | I have a customer who's computer will connect with no problems in town. | (small town - 6500 population - Trumann, AR) Connect speed of 40.something. | | That same computer when he tries to connect at his house (about 5 miles out | of town) will not connect. He has managed to connect a couple of times, | but now it will not verify his login at all. His modem is a lucent win | modem. It will connect but it will not verify his username and | password. And it takes an extremely long time to try to verify his | username and password before it fails. The message is usually that the | remote computer did not respond. I have tried lowering the baud, but this | did not work either. | | I told him to call the phone company (CenturyTel), which he did. They say | that the lines are ok and it must be my equipment. | | I have taken my laptop out to his house and can connect every time but only | at a speed of 20.something. From my house in town my laptop will connect | at 48.8. I do not here any static on his line thru the phone, but I do | here a small amount of hum. | | I called my buddy that works for the local phone company and he said that | the lines in that area are run to local box and connect back to the co via | a t1. He also said they have run a loop test at the customers house and | that checks out. | | 3 out of 4 customers I have in that same area have had the same | problems. I do not know what speed the one customer connects at, but he | has never called to complain about anything. | | Could there be something not set right with my chassis? | Anyone else had a problem like this? | | Here are my hardware/software versions. | | 1 3COM High-Density 24 Channel | NAC 3C4 0.49.0 2.1.9 | 3 3COM High-Density 24 Channel | NAC 3C4 0.49.0 2.1.9 | 4 3COM High-Density 24 Channel | NAC 1OQ 0.55.0 2.0.51 | 16 3COM HiPer ARC | NAC 28B 15.0.0 5.0.9 | 17 3COM Network Management Card with clock | 1U600000 6.0 7.1.8 | | Thanks, and sorry for the long post. | | LaRoy McCann | Data Technology | lmccann@dtisp.com | | | _______________________________________________ | USR-TC mailing list | USR-TC@mailman.xmission.com | http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc |
I agree with the other posters so far...this is a phoneline+modem problem. Meaning, the modem can't detect or can't compensate for the impairments on the phone line. There's a lot of engineering going on behind the scenes when a modem makes a connection...basically the modem has to determine the conditions of the line, and it must do so very accurately for a successful connection to happen. Some modems can't figure out what to do on some lines. There are modems which do better on most lines, and those are the ones that people recommend...there's already been some recommendations in that regard. One notable thing is that often a modem's firmware can be upgraded to later versions, which can perform better on some lines. This firmware upgrade can make a difference on the ISP end too, another reply to your message gives an example of that (Seth Jacob's reply about HiperDSP code versions). Since you mentioned the modem was a Lucent Win Modem, this page might be relevant in regards to firmware: http://www.modemsite.com/56k/ltwin7.asp that page is for "LT Win Modems"...you will have to check the modem to know if it is actually a version of the LT Win Modem chipset that page discusses. Hope this helps! -= Mark Shumate -= InfoWest -= IS Manager -= marks@infowest.com -= (435) 674-0165
-----Original Message----- From: usr-tc-admin@mailman.xmission.com [mailto:usr-tc-admin@mailman.xmission.com] On Behalf Of LaRoy McCann Sent: Tuesday, February 18, 2003 14:00 To: usr-tc@mailman.xmission.com Cc: lmccann@dtisp.com Subject: [USR-TC] problem connecting
I have a customer who's computer will connect with no problems in town. (small town - 6500 population - Trumann, AR) Connect speed of 40.something.
That same computer when he tries to connect at his house (about 5 miles out of town) will not connect. He has managed to connect a couple of times, but now it will not verify his login at all. His modem is a lucent win modem. It will connect but it will not verify his username and password. And it takes an extremely long time to try to verify his username and password before it fails. The message is usually that the remote computer did not respond. I have tried lowering the baud, but this did not work either.
I told him to call the phone company (CenturyTel), which he did. They say that the lines are ok and it must be my equipment.
I have taken my laptop out to his house and can connect every time but only at a speed of 20.something. From my house in town my laptop will connect at 48.8. I do not here any static on his line thru the phone, but I do here a small amount of hum.
I called my buddy that works for the local phone company and he said that the lines in that area are run to local box and connect back to the co via a t1. He also said they have run a loop test at the customers house and that checks out.
3 out of 4 customers I have in that same area have had the same problems. I do not know what speed the one customer connects at, but he has never called to complain about anything.
Could there be something not set right with my chassis? Anyone else had a problem like this?
Here are my hardware/software versions.
1 3COM High-Density 24 Channel NAC 3C4 0.49.0 2.1.9 3 3COM High-Density 24 Channel NAC 3C4 0.49.0 2.1.9 4 3COM High-Density 24 Channel NAC 1OQ 0.55.0 2.0.51 16 3COM HiPer ARC NAC 28B 15.0.0 5.0.9 17 3COM Network Management Card with clock 1U600000 6.0 7.1.8
Thanks, and sorry for the long post.
LaRoy McCann Data Technology lmccann@dtisp.com
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participants (4)
-
LaRoy McCann -
List -
Mark Shumate -
Seth Jacobs