[Fwd: Re: (usr-tc) contacting 3com re: v.92 updates and support issues]
Hi all, Guess what ??? I got a call from 3com this morning ! Mr. Alex Lopez. It sounds like he is truly concerned about our problem with the v92 code on quad modems. He said "I will run it by the product managers and let you know". He also mentioned that a upgrade might be possible if they were unable to support the quads. The amazing thing is that I did not include my phone number in my email ( They took the time and effort to look it up ). I should know something within a day or two and will let you know what happens -------- Original Message -------- Subject: Re: (usr-tc) contacting 3com re: v.92 updates and support issues Date: Tue, 10 Apr 2001 15:47:25 -0700 From: mark ross <mark@ccis.com> Reply-To: usr-tc@lists.xmission.com Organization: ccis To: usr-tc@lists.xmission.com References: <20010410153305.A5022@iglou.com> Hi all, I just sent mine in.... Sirs, I am writing to let you know that we have been supporters of the USR/3com TC 1000 RAS servers for many years and we have quite a few of your products in our pop's. We are not a large ISP (our dialup subscriber base is about 2,000) so we don't really have any need to upgrade to the newest high density RAS servers. The quad modem cards have performed very well in the past and our customers have been very happy with them. Our concern is that we are not seeing any support for v.92 updates for the quad modem cards (We would be happy to pay for this support). Please reconsider your decision to support the newer protocols on the quad modem card.. Thank You Mark Ross California City Internet Inc. Jeff Mcadams wrote:
Hey folks...
Let me issue another plea...
If you haven't contacted these folks concerning your issues, please do. If you've already decided to leave 3Com, let them know why. If you're thinking about leaving, let them know why. If you're not happy, let them know why.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Ok, We now have a voice, we need to get together and show 3com that there "really is a market for software on quad modem cards". My contact needs to know how many of us want/need the v.92 code on quad modems cards. If you wish I can gather this info and present it to 3com. I need to know how many ports of quad modem cards you have ? I need to know by Friday. I certify that any info I receive from you will only be used for the purpose of showing 3com that we need support in v.92 code. Below you will find the email that I receive from 3com. Mark Ross California City Internet Inc. Mark, I am working internally to try and resolve the V.92 and Quad card issue that we discussed yesterday. So far I do not have any final answer to offer you. Preliminary, from a hardware/software technical perspective it does not look as though the quads have the capability to support the V.92 software. I am trying to find a solution that may require an upgrade to the newer card sets. I do not yet have the details on the logistics and or costs however It might help my efforts if you could tell me how many chassis and or ports your user community has in place. I know about your specific configuration at CCIS however the more ports that need this type of solution, the more likely that we can offer a packaged solution to you and your respective user group. Please let me know via email and I will continue my efforts. mark ross wrote:
Hi all, Guess what ???
I got a call from 3com this morning ! Mr. Alex Lopez. It sounds like he is truly concerned about our problem with the v92 code on quad modems. He said "I will run it by the product managers and let you know". He also mentioned that a upgrade might be possible if they were unable to support the quads. The amazing thing is that I did not include my phone number in my email ( They took the time and effort to look it up ). I should know something within a day or two and will let you know what happens
-------- Original Message -------- Subject: Re: (usr-tc) contacting 3com re: v.92 updates and support issues Date: Tue, 10 Apr 2001 15:47:25 -0700 From: mark ross <mark@ccis.com> Reply-To: usr-tc@lists.xmission.com Organization: ccis To: usr-tc@lists.xmission.com References: <20010410153305.A5022@iglou.com>
Hi all, I just sent mine in....
Sirs, I am writing to let you know that we have been supporters of the USR/3com TC 1000 RAS servers for many years and we have quite a few of your products in our pop's.
We are not a large ISP (our dialup subscriber base is about 2,000) so we don't really have any need to upgrade to the newest high density RAS servers. The quad modem cards have performed very well in the past and our customers have been very happy with them.
Our concern is that we are not seeing any support for v.92 updates for the quad modem cards (We would be happy to pay for this support). Please reconsider your decision to support the newer protocols on the quad modem card..
Thank You
Mark Ross California City Internet Inc.
Jeff Mcadams wrote:
Hey folks...
Let me issue another plea...
If you haven't contacted these folks concerning your issues, please do. If you've already decided to leave 3Com, let them know why. If you're thinking about leaving, let them know why. If you're not happy, let them know why.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Also sprach mark ross
Ok, We now have a voice,
Funny...I still haven't heard from anyone substantive, despite a direct request for such contact. :/
we need to get together and show 3com that there "really is a market for software on quad modem cards". My contact needs to know how many of us want/need the v.92 code on quad modems cards. If you wish I can gather this info and present it to 3com.
Well...I mentioned previously I believe. I have 17 chassis worth of quads, at 12 quads per chassis, makes 204 quad cards.
Preliminary, from a hardware/software technical perspective it does not look as though the quads have the capability to support the V.92 software.
I'm sorry, but this is a bunch of hooey. Digital (and digital/analog) quads have a direct digital connection to the TDM bus in the midplane, which goes to the dual-ti/pri cards which function as a glorified switch or DACs (depending on the setup). There's nothing that should prevent the hardware setup in the quads from supporting v.92. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
We have 48 ports (12 quad cards) Robert Jimenez Singlepoint Resources, Inc. -----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of mark ross Sent: Saturday, April 14, 2001 11:01 AM To: usr-tc@lists.xmission.com Subject: (usr-tc) OK we now have a voice, We need some info WAS RE: v.92 updates and support issues] Ok, We now have a voice, we need to get together and show 3com that there "really is a market for software on quad modem cards". My contact needs to know how many of us want/need the v.92 code on quad modems cards. If you wish I can gather this info and present it to 3com. I need to know how many ports of quad modem cards you have ? I need to know by Friday. I certify that any info I receive from you will only be used for the purpose of showing 3com that we need support in v.92 code. Below you will find the email that I receive from 3com. Mark Ross California City Internet Inc. Mark, I am working internally to try and resolve the V.92 and Quad card issue that we discussed yesterday. So far I do not have any final answer to offer you. Preliminary, from a hardware/software technical perspective it does not look as though the quads have the capability to support the V.92 software. I am trying to find a solution that may require an upgrade to the newer card sets. I do not yet have the details on the logistics and or costs however It might help my efforts if you could tell me how many chassis and or ports your user community has in place. I know about your specific configuration at CCIS however the more ports that need this type of solution, the more likely that we can offer a packaged solution to you and your respective user group. Please let me know via email and I will continue my efforts. mark ross wrote:
Hi all, Guess what ???
I got a call from 3com this morning ! Mr. Alex Lopez. It sounds like he is truly concerned about our problem with the v92 code on quad modems. He said "I will run it by the product managers and let you know". He also mentioned that a upgrade might be possible if they were unable to support the quads. The amazing thing is that I did not include my phone number in my email ( They took the time and effort to look it up ). I should know something within a day or two and will let you know what happens
-------- Original Message -------- Subject: Re: (usr-tc) contacting 3com re: v.92 updates and support issues Date: Tue, 10 Apr 2001 15:47:25 -0700 From: mark ross <mark@ccis.com> Reply-To: usr-tc@lists.xmission.com Organization: ccis To: usr-tc@lists.xmission.com References: <20010410153305.A5022@iglou.com>
Hi all, I just sent mine in....
Sirs, I am writing to let you know that we have been supporters of the USR/3com TC 1000 RAS servers for many years and we have quite a few of your products in our pop's.
We are not a large ISP (our dialup subscriber base is about 2,000) so we don't really have any need to upgrade to the newest high density RAS servers. The quad modem cards have performed very well in the past and our customers have been very happy with them.
Our concern is that we are not seeing any support for v.92 updates for the quad modem cards (We would be happy to pay for this support). Please reconsider your decision to support the newer protocols on the quad modem card..
Thank You
Mark Ross California City Internet Inc.
Jeff Mcadams wrote:
Hey folks...
Let me issue another plea...
If you haven't contacted these folks concerning your issues, please do. If you've already decided to leave 3Com, let them know why. If you're thinking about leaving, let them know why. If you're not happy, let them know why.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
participants (3)
-
Jeff Mcadams -
mark ross -
Robert Jimenez