Hey guys. I need some help. I don't have a support contract with USR, but this is what I've got here. We have 2 USR Total Controls with 48 modems in each. The newer hardware of the two has older firmware for the modems not supporting V.90, but the SMC card has the feature code in it to support V.90. The older hardware has the V.90 firmware on the modems (so we swapped them from each chassis) and we're working on partial V.90. However, we'd like to get both of them all up to V.90 so we can utilize all of our ports once again. We have 1 PRI that is turned off because we cannot support it and we're having some config problems. I guess what I'm getting at here is.. I need to know where to get the firmware. Whether someone can email me it, or point me in the right direction on getting it -- that would be great. We are getting a lot of angry customers because of busy signals that we shouldnt be getting had we had the other TC up online accepting calls. Please help? Scott - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
What is the 3com policy on this? As they have announced EOL for quads, can people even get updated software? Will the final version be made available to those with a contract? Can you even purchase a contract on unsupported software? IMHO the right thing to do would be to make the final quad code available free of charge. It won't cost them anything, and will not come with any type of tech support. Otherwise, the "black market" will end up taking care of the problem, encouraging more illegal copying of software for other 3com lines (DSP's, etc). Randy
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Scott Kupferschmidt Sent: Thursday, October 25, 2001 10:04 PM To: usr-tc@lists.xmission.com Subject: (usr-tc) v90 firmware
Hey guys. I need some help. I don't have a support contract with USR, but this is what I've got here. We have 2 USR Total Controls with 48 modems in each.
The newer hardware of the two has older firmware for the modems not supporting V.90, but the SMC card has the feature code in it to support V.90.
The older hardware has the V.90 firmware on the modems (so we swapped them from each chassis) and we're working on partial V.90. However, we'd like to get both of them all up to V.90 so we can utilize all of our ports once again. We have 1 PRI that is turned off because we cannot support it and we're having some config problems.
I guess what I'm getting at here is.. I need to know where to get the firmware. Whether someone can email me it, or point me in the right direction on getting it -- that would be great. We are getting a lot of angry customers because of busy signals that we shouldnt be getting had we had the other TC up online accepting calls.
Please help?
Scott
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Also sprach Randy Cosby
What is the 3com policy on this? As they have announced EOL for quads, can people even get updated software? Will the final version be made available to those with a contract? Can you even purchase a contract on unsupported software?
The last time I talked to 3Com about this, I was required (at least in theory) to include quads in the count of ports used to determine the price of support for each chassis...even though I wouldn't be getting any support on the quads because they were EOL'ed. Go fig.
IMHO the right thing to do would be to make the final quad code available free of charge.
Of course, 3Com has demonstrated an incredible resistance to doing the right thing. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Hi. Well I guess I didn't get the response I had expected. Can anyone help me or no? It's useless for us to pay for software that is already EOL'd. Scott On Fri, 26 Oct 2001, Randy Cosby wrote:
What is the 3com policy on this? As they have announced EOL for quads, can people even get updated software? Will the final version be made available to those with a contract? Can you even purchase a contract on unsupported software?
IMHO the right thing to do would be to make the final quad code available free of charge. It won't cost them anything, and will not come with any type of tech support. Otherwise, the "black market" will end up taking care of the problem, encouraging more illegal copying of software for other 3com lines (DSP's, etc).
Randy
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Scott Kupferschmidt Sent: Thursday, October 25, 2001 10:04 PM To: usr-tc@lists.xmission.com Subject: (usr-tc) v90 firmware
Hey guys. I need some help. I don't have a support contract with USR, but this is what I've got here. We have 2 USR Total Controls with 48 modems in each.
The newer hardware of the two has older firmware for the modems not supporting V.90, but the SMC card has the feature code in it to support V.90.
The older hardware has the V.90 firmware on the modems (so we swapped them from each chassis) and we're working on partial V.90. However, we'd like to get both of them all up to V.90 so we can utilize all of our ports once again. We have 1 PRI that is turned off because we cannot support it and we're having some config problems.
I guess what I'm getting at here is.. I need to know where to get the firmware. Whether someone can email me it, or point me in the right direction on getting it -- that would be great. We are getting a lot of angry customers because of busy signals that we shouldnt be getting had we had the other TC up online accepting calls.
Please help?
Scott
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
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FYI: Software support only for one year (including the v92 update software for compatible hardware is less than 2000 US) from more than one vendor (Source and Solunet for sure). Scott, As well, in order to support v90 on the "other chassis" you will need a NMC v90/x2 key - it's pricey - we might have a v90/x2 NMC around the office if you would like it - 500 bucks or so - we have some HiperDSPs to pay for and the above mentioned support! Marshall Morgan Internet Doorway, Inc (aka NETDOOR) http://www.netdoor.com 601.969.1434 x28 | 800.952.1570 x28 | 601.969.3629 x28 | Fax 601.969.3838 ----- Original Message ----- From: "Scott Kupferschmidt" <scottk@JADETech.com> To: <usr-tc@lists.xmission.com> Sent: Friday, October 26, 2001 5:35 PM Subject: RE: (usr-tc) v.90 firmware
Hi. Well I guess I didn't get the response I had expected. Can anyone help me or no? It's useless for us to pay for software that is already EOL'd.
Scott
On Fri, 26 Oct 2001, Randy Cosby wrote:
What is the 3com policy on this? As they have announced EOL for quads, can people even get updated software? Will the final version be made available to those with a contract? Can you even purchase a contract on unsupported software?
IMHO the right thing to do would be to make the final quad code available free of charge. It won't cost them anything, and will not come with any type of tech support. Otherwise, the "black market" will end up taking care of the problem, encouraging more illegal copying of software for other 3com lines (DSP's, etc).
Randy
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Scott Kupferschmidt Sent: Thursday, October 25, 2001 10:04 PM To: usr-tc@lists.xmission.com Subject: (usr-tc) v90 firmware
Hey guys. I need some help. I don't have a support contract with USR, but this is what I've got here. We have 2 USR Total Controls with 48 modems in each.
The newer hardware of the two has older firmware for the modems not supporting V.90, but the SMC card has the feature code in it to support V.90.
The older hardware has the V.90 firmware on the modems (so we swapped them from each chassis) and we're working on partial V.90. However, we'd like to get both of them all up to V.90 so we can utilize all of our ports once again. We have 1 PRI that is turned off because we cannot support it and we're having some config problems.
I guess what I'm getting at here is.. I need to know where to get the firmware. Whether someone can email me it, or point me in the right direction on getting it -- that would be great. We are getting a lot of angry customers because of busy signals that we shouldnt be getting had we had the other TC up online accepting calls.
Please help?
Scott
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Marshall, my boss told me we already have the v90/x2 key in the NMC already. the only thing we are missing is the new firmware. Scott On Fri, 26 Oct 2001, Marshall Morgan wrote:
FYI: Software support only for one year (including the v92 update software for compatible hardware is less than 2000 US) from more than one vendor (Source and Solunet for sure).
Scott,
As well, in order to support v90 on the "other chassis" you will need a NMC v90/x2 key - it's pricey - we might have a v90/x2 NMC around the office if you would like it - 500 bucks or so - we have some HiperDSPs to pay for and the above mentioned support!
Marshall Morgan
Internet Doorway, Inc (aka NETDOOR) http://www.netdoor.com
601.969.1434 x28 | 800.952.1570 x28 | 601.969.3629 x28 | Fax 601.969.3838 ----- Original Message ----- From: "Scott Kupferschmidt" <scottk@JADETech.com> To: <usr-tc@lists.xmission.com> Sent: Friday, October 26, 2001 5:35 PM Subject: RE: (usr-tc) v.90 firmware
Hi. Well I guess I didn't get the response I had expected. Can anyone help me or no? It's useless for us to pay for software that is already EOL'd.
Scott
On Fri, 26 Oct 2001, Randy Cosby wrote:
What is the 3com policy on this? As they have announced EOL for quads, can people even get updated software? Will the final version be made available to those with a contract? Can you even purchase a contract on unsupported software?
IMHO the right thing to do would be to make the final quad code available free of charge. It won't cost them anything, and will not come with any type of tech support. Otherwise, the "black market" will end up taking care of the problem, encouraging more illegal copying of software for other 3com lines (DSP's, etc).
Randy
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Scott Kupferschmidt Sent: Thursday, October 25, 2001 10:04 PM To: usr-tc@lists.xmission.com Subject: (usr-tc) v90 firmware
Hey guys. I need some help. I don't have a support contract with USR, but this is what I've got here. We have 2 USR Total Controls with 48 modems in each.
The newer hardware of the two has older firmware for the modems not supporting V.90, but the SMC card has the feature code in it to support V.90.
The older hardware has the V.90 firmware on the modems (so we swapped them from each chassis) and we're working on partial V.90. However, we'd like to get both of them all up to V.90 so we can utilize all of our ports once again. We have 1 PRI that is turned off because we cannot support it and we're having some config problems.
I guess what I'm getting at here is.. I need to know where to get the firmware. Whether someone can email me it, or point me in the right direction on getting it -- that would be great. We are getting a lot of angry customers because of busy signals that we shouldnt be getting had we had the other TC up online accepting calls.
Please help?
Scott
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
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participants (4)
-
Jeff Mcadams -
Marshall Morgan -
Randy Cosby -
Scott Kupferschmidt