RE: [USR-TC] Software Agreement- RE
We don't have that many ports, but you're basically correct. The thing that *really* makes them bad though is that it doesn't distinguish between *types* of ports. For example, a *majority* of our ports are still quad cards, which are no longer supported, but we still have to pay for them as if they were. :/
Jeff, Quads are still supported with contracts, at least in a troubleshooting and hardware replacement sense until December 1 2003. Your contract reseller should be allowing you to get replacement on them. If they are not allowing you coverage on them, you should not pay for those ports. I can only speak for my company and when we sell a contract if the customer is not covered on EOL cards he/she is not charged for EOL cards in their contract. Christopher Quinn Solunet Technical Support -----Original Message----- From: Jeff Mcadams [mailto:jeffm@iglou.com] Sent: Friday, July 26, 2002 12:02 PM To: usr-tc@mailman.xmission.com Subject: Re: [USR-TC] Software Agreement- RE Also sprach Todd Bertolozzi
Now....from my understanding, and this is a MAJOR point the 3com contracts work a bit differently then what is being presented on this list. Please....someone tell me I'm wrong, but unless they changed their policies without me knowing I believe the contracts cost a little more then what you all are thinking:
The price of the contract is determined based on the total number of ports terminating on 3com gear in your WHOLE network. Now...I don't know about everyone else on this list but just a rough guess of the number of ports we have would be around 40,000 ports on 3com gear.
So....40,000 / 48 ports = 833.33 x 2600 = $2,166,666.00
We don't have that many ports, but you're basically correct. The thing that *really* makes them bad though is that it doesn't distinguish between *types* of ports. For example, a *majority* of our ports are still quad cards, which are no longer supported, but we still have to pay for them as if they were. :/ -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 _______________________________________________ USR-TC mailing list USR-TC@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc
Also sprach CQuinn@solunet.com
Quads are still supported with contracts, at least in a troubleshooting and hardware replacement sense until December 1 2003. Your contract reseller should be allowing you to get replacement on them. If they are not allowing you coverage on them, you should not pay for those ports. I can only speak for my company and when we sell a contract if the customer is not covered on EOL cards he/she is not charged for EOL cards in their contract.
OK...then we're playing semantic games with the term "support" then. Regardless...I have to pay the same amount for quad ports that I do for DSP ports, while the level of coverage on them is *clearly* inferior. This has been my beef with 3Com support all along...inability to get different levels of coverage on different cards. I've said, for 4 years, that fixing this one thing would probably be enough to get IgLou to pay for support contracts, and even potentially *not* make the move away from TC gear. No consideration of this has ever even been *considered* by 3Com. Like I've said before...if Al Huefner were working for me...he'd be on the street without a job. He's a moron of the greatest magnitude as far as I'm concerned. These are his policies that he instituted, ultimately, he's to blame for the unhappiness of the vast number of 3Com customers that are on this list. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456
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Jeff Mcadams