Re: (usr-tc) Problems with macs and HiperARC 4.1.59
Das: This is a known issue. According to Network Engineers on our DSP team the issue is in the Free PPP code. Apparently the later versions of our Hiper Arc code have now exposed an issue that was latent in the Free PPP code all along. Since this issue is in the FreePPP Product, we can not directly resolve this issue. Currently I have been told there are no plans for a 3Com fix for this issue. The obvious work around is to have the Mac End Users use any other program than Free PPP. Hope this helps. Todd ;-} das <das@gol.com> on 09/23/99 01:06:12 AM Please respond to usr-tc@lists.xmission.com Sent by: das <das@gol.com> To: usr-tc@lists.xmission.com cc: (Todd Keister/MW/US/3Com) Subject: (usr-tc) Problems with macs and HiperARC 4.1.59 I'm having quite a few problems with macs connecting with FreePPP to my HARC running 4.1.59. It will never connect on the first try, but subsequent attempts seem to be OK. It is completely reproduceable and is happening on more than one card. I am willing to re-flash the card to older code, except the last time I did this the HARC lost it's configuration. (forgot it's IP Address) Being that the problem cards are in remote pops, I would rather try a fix for the current code first. Anyone have any ideas? Sorry if this has been answered before, I was mysteriously unsubscribed from this list and missed a lot of posts. das -- ____________________________________________ Alex Substanley Global OnLine Japan Engineering Department Das Man TEL: 81-3-5334-1700 Systems Engineer FAX: 81-3-5334-1711 The Highest Quality Service, Bar None ____________________________________________ - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Thus spake Todd Keister
This is a known issue. According to Network Engineers on our DSP team the issue is in the Free PPP code. Apparently the later versions of our Hiper Arc code have now exposed an issue that was latent in the Free PPP code all along. Since this issue is in the FreePPP Product, we can not directly resolve this issue. Currently I have been told there are no plans for a 3Com fix for this issue. The obvious work around is to have the Mac End Users use any other program than Free PPP.
Come on 3Com folks...here's where you can make an improvement to your customer service. What is the bug in FreePPP? Giving specifics is a good thing. It gives you more credibility, and helps us help our customers better. :) Who knows...one of us intelligent people out here might be able to figure out a fix that you all hadn't thought of. :) (I get annoyed when companies think that everyone intelligent works for them :) -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
participants (2)
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Jeff Mcadams -
Todd Keister