(usr-tc) totalservice warranty registration fubared
I can't get into totalservice to enable the warranty registration for the two new chassis I got in today. As soon as I log into the warranty registration, it tries to send me to totalservice.usr.com instead of totalservice.3com.com. Whoops. The two boxes came with different versions of code; one came with the latest, one had old ARC and HiPer NMC code. I don't have a copy of the HiPer NMC code to flash onto the other one (this are my first two P5 NMCs), because I can't get into the software download site, and I can't get into that because I can't get into the warranty registration site... So unless someone can tell me how to siphon the .dmf file from a running HiPer NMC card back into a file, or wants to send me a copy of the 7.2.8 DMF file to match what I have running on other hardware I legally own, or can tell me who to yell at at 3com to get the URL on their website corrected... :p Mike Andrews (MA12) * mandrews@dcr.net * http://www.bit0.com/ VP, sysadmin, & network guy, Digital Crescent Inc, Frankfort KY Dialup/ADSL/ISDN/T1 Internet access for Frankfort KY and surrounding counties www.fark.com: If it's not news, it's Fark. (Or something like that.) - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
Nevermind (sort of); I worked around it by editing c:\windows\hosts and fudging an entry for totalservice.usr.com in there. That let me get in to get my cards registered and get the firmware I needed. 3Com still needs to fix the site (or DNS) though. Mike Andrews (MA12) * mandrews@dcr.net * http://www.bit0.com/ VP, sysadmin, & network guy, Digital Crescent Inc, Frankfort KY Dialup/ADSL/ISDN/T1 Internet access for Frankfort KY and surrounding counties www.fark.com: If it's not news, it's Fark. (Or something like that.) On Thu, 7 Sep 2000, Mike Andrews wrote:
I can't get into totalservice to enable the warranty registration for the two new chassis I got in today. As soon as I log into the warranty registration, it tries to send me to totalservice.usr.com instead of totalservice.3com.com. Whoops.
The two boxes came with different versions of code; one came with the latest, one had old ARC and HiPer NMC code. I don't have a copy of the HiPer NMC code to flash onto the other one (this are my first two P5 NMCs), because I can't get into the software download site, and I can't get into that because I can't get into the warranty registration site...
So unless someone can tell me how to siphon the .dmf file from a running HiPer NMC card back into a file, or wants to send me a copy of the 7.2.8 DMF file to match what I have running on other hardware I legally own, or can tell me who to yell at at 3com to get the URL on their website corrected... :p
Mike Andrews (MA12) * mandrews@dcr.net * http://www.bit0.com/ VP, sysadmin, & network guy, Digital Crescent Inc, Frankfort KY Dialup/ADSL/ISDN/T1 Internet access for Frankfort KY and surrounding counties www.fark.com: If it's not news, it's Fark. (Or something like that.)
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
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Mike Andrews