I hate to say it since there are lots of negative comments lately on the 3 Com Total Controls. We use the Hiper versions and have no problems, we love the things they work great and we have them at various pops handling on average 8,000 log-ins a day. Our call failure rate is 4% and we have these on GTE switches (GDT5) and Ameritech switches (5ESS). We have occasional problems with modem pairs failing but not very often. Overall since 3 Com has released better Hiper DSP code just about any modem works on them and connect speeds overall are very good. We have used other types of equipment from other manufacturers and they are no better that we have seen. On 3 Com support it sucks bad if you do not have a full 24x7 contract, we do have now and I get right through everytime and they are quick to help or ship out a replacement part, so I cannot complain. I of course have to pay for the contract which I really did not want to do before I finally got one, but now that I have it I will always renew it. When you look at the cost of one verses keeping your customers happy and your equipment running properly it is a small price to pay. These are of course my personal feelings but I have been on both ends and I am much less stressed now with a contract believe me. Just my 2 cents worth. Thank you, Clint R. Sparks ComQuest Internet Services csparks@cqc.com ----- Original Message ----- From: "Paul Farber" <farber@admin.f-tech.net> To: <usr-tc@lists.xmission.com> Sent: Wednesday, February 02, 2000 10:08 AM Subject: Re: (usr-tc) Compression?
you are correct! don't know why i say ARC but think nmc.
Doesn't matter. 3Com is on it way out... to much trouble, not enough support and way to many headaches.
Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545
On Wed, 2 Feb 2000, Jeff Mcadams wrote:
Thus spake Paul Farber
newer arc's a using p-5 based chips... I'n not sure of the part #'s.
NETServers all used 486's (though the clock speed varied some over time from 33Mhz to 100Mhz...I think really early ones might even have been 25Mhz).
The Arc's use a PowerPC 603 chip...which certainly gives them extra oomph to handle more CCP. I believe you may be thinking of the HiPer NMC, which is a Pentium based board. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456
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