Thus spake Brian Elfert
I understand Cisco uses VOIP to route calls overseas for 24x7 support. Cisco only uses USA call centers during the day in the US. Overnight calls are sent to Australia amongst other places.
They've been doing this longer than VOIP existed as a widespread concept, so unless they switched to a VOIP solution recently, its done in a different manner. I suspect ATM. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.