It's sad but true... we have seen repeatedly that Ascend has less problems. Too bad 3com thinks things are better now because their is less noise about it. However nothing is further from the truth... people are just giving up. They just will not listen ;-( So instead of the frustration more and more people are switching to Ascend... sooner or later it will hit 3com's bottom line and they might wake up. Until then the solution is Ascend. Ed ----- Original Message ----- From: "Paul Farber" <farber@admin.f-tech.net> To: <usr-tc@lists.xmission.com> Sent: Sunday, January 30, 2000 6:29 PM Subject: Re: (usr-tc) Connect Speed issues 3Com has long had interoperability issues. Giving away modems is not good fort he bottom line. You may want to get an ascend rack and have 'troublesome' modems call that box. Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545 On Sun, 30 Jan 2000, Jeff Binkley wrote:
Folks,
I know this issue has been belabored numerous times but I thought I'd kick the dead horse one more time. Recently we have had 3 customers with HSP modems either leave or threaten to leave due to them being able to connect to other ISPs at higher speeds. As a last resort on two of them we replaced their modems with 3Com modems and they stayed. Here is what we saw:
HSP 3Com
Cust 1 26400 37333 Cust 2 29333 41666
In both cases all that was changed is the modem. As expected the connections got more stable too (i.e. less disconnects). In the case of the third customer he won't replace his modem but swears he gets 40K connections with other ISPs. I tend to believe him and we will probably lose him. In all cases when we looked at the analog stats, all we saw was a slight rolloff at 3750 but everything else looked good. With the HSP and other el cheapo' modems now shipping as standard issue on the low end machines, including the dreaded E-Machines, I suspect this problem is going to get worse not better unless 3Com can help us here. I am running the latest Quad code and 2.0.51 DSP code.
Jeff
CMPQwk 1.42-21 9999
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