hehehehehehe..... Why doesn't that surprise me??? hrmmm.... looks like 3Com enjoys taking people to the cleaners... maybe they should try a softer detergent.. ;) So all is well then @ Southern / Labyrinth eh? let me know if you got any plans to do some creative stuff down (up) there. I'm currently working on stuff like selling VPN / RAS outsourcing solutions to enterprise customers, and we're looking at selling solutions like Service Selection Gateways to Service Providers.. Also, let me know how much you know about the iPlanet stuff from the Sun-Netscape Alliance and your thoughts on it. Alstom IT (the place which I now call home), is heavily involved with the Alliance as the only tier-3 distributor of the products, and we're ramping up rapidly. My focus in this area, will be on the service provider markets, looking at portal applications, messaging (even for enterprise outsourcing to you guys believe it or not!!!) and web enablement solutions. Its prolly easiest to call me on 0411-694-311 if you wanna have a long winded chat (or whine about you know who ... hehehe). This is still my home email, but my work one (should you have the desire) is jason.kelton@it.alstom.com.au. And yes! we are a TC distributor, but I doubt we'll get any good pricing out of 3Com for you.... Although, we're looking at selling managed (distributed) services and maintenance for 3Com, where we'll hold our own spares! Regards, Jase. ----- Original Message ----- From: Bob Purdon (Lists) <lists@aussie.nu> To: <usr-tc@lists.xmission.com> Cc: <user-forum-totalcontrol@totalservice.3com.com> Sent: Tuesday, November 30, 1999 7:55 PM Subject: Re: (usr-tc) HiperARC took a dive
I would like to express my disgust with 3Com on this matter. After troubleshooting the problem as described above, I called 3Com service. They couldn't seem to "find" my service contract that I paid over a thousand dollars for, just for this type of incident.
We have (had) the same every time we called for support - they could never find our contract details at the time and had to call us back later.
I'm going to ream my service contract agent in the morning. Until then it's lots of busy signals.
Ream him with a *big* reamer.
We found in Oz that (initially) 3COM had no spares in the country, so next day delivery of parts was impossible. Our first shipment had a chassis with bent pins on the midplane, a 110v power supply (we're 240v here), and something else that escapes me now.
We kicked up a stink, taking it to the highest head in the land. We were issued a full credit for the contract.
Then, only a month or so back, 3COM sent us to the collectors to collect the invoiced amount for the contract, despite issuing us with a full credit (of which we had a copy). In addition, the original invoice was $X Australian dollars (and I can tell you, it was a damn lot more than $1k). The instructed the collectors to collect in US dollars (which worked out to be around $4k more).
Needless to say, we've not renewed our contract. It's cheaper to buy a spare chassis or two and support yourself (at least with the NETserver based gear).
------------------------------------------------------------------------ Bob Purdon, Ground Floor, Marine Board Building Technical Manager (Tas/Vic), 1 Franklin Wharf, Tas 7000 Southern Internet Services. +61 (3) 6234 7444
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