On Tue, 8 Feb 2000 mmm3@cornell.edu wrote:
We have a support contract for both hard- and software on all our chassis; but that's because we're Cornell and we love to waste money. 8-)
Seriously, though, the support contract has pulled my ham out of the fire more than once. What we have is a basic contract: I have broken card, I call 3Com, they pass me on to Logistics, they send me new card, I send them bad card. All this takes about a day. I rarely call for configuration/software questions because this list seems to cover the gambit and beyond. Otherwise, I usually am able to figure it out myself. I also rarely have half the problems you all seem to have; probably because I'm not doing half the wacked-out stuff you all are. 8-)
The thing is, the hiper stuff is so new, its all still under manufacturers warranty anyways, its just not next day service. So if you buy a DSP and it dies, you can get a replacement whether you have a support contract or not............just not as quick, maybe like 10+ day turn around. Brian
********************************************************* Michelle M. Mogil Network and Computing Systems 721 Rhodes Hall, Cornell University, Ithaca, NY 14853 vox: (607) 255-0516, fax: (607) 255-8420 email: mmm3@cornell.edu **********************************************
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----------------------------------------------------- Brian Feeny (BF304) signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881) - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.