On Wed, 13 Oct 1999, Steve Valiunas wrote:
The poor horse isn't even flinching anymore, but... We only perform limited in-house testing on ERs so they can go out quickly-( we don't run them through our internal testing group) so we try to be careful about their distribution.
Great, so as a 'software only' contract customer, I can't get ER releases. Seems like the concern might be more about selling full-blown support contracts in a panic/"I need this fix now" situation than organization. Just call it "Beta", have some lawyers put some fancy language that re-states what beta software is and make it available to anyone with software access. Hell, make me fill out a contract form, harass me by email about how it's working... It seems like you'd be better off getting beta code tested by a wider user base, no? Charles
When I make an ER available I want to have accurate contact info for the customer so I can get ahold of them if something nasty shows up with it at a customer site. If after a number of days several users have indicated that it has fixed their issue and it warrants posting, it will become a candidate for being made available on totalservice for download as a ServiceRelease. It's a trade off- There's an extra step involved for you (and for the call center), but there's less liklyhood of an ER causing problems for someone because a problem was found and they didn't know. This was probably just a rehash of what Todd said the other day...
Steve
Jeff Mcadams <jeffm@iglou.com> on 10/13/99 08:23:40 AM
Please respond to usr-tc@lists.xmission.com
Sent by: Jeff Mcadams <jeffm@iglou.com>
To: usr-tc@lists.xmission.com cc: (Steve Valiunas/MW/US/3Com) Subject: Re: (usr-tc) RE: (USR-TC) RADIUS QUEST
Thus spake Steve Valiunas
Do you mean 6.09 ? If so, what about 6.08 ?
It's available in an Engineering Release, so you'll have to call tech support. (I know- another example of excess bureaucracy <g>).
Heh...I really don't mind calling tech support for ER's, it just kinda annoyed me that tech support now has to go get permission from someone else to give them out. :) And even that doesn't *terribly* bother me...at least not on its own...its just a single fairly small example of the larger problem. :) -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.