I have seen it happen with a corrupted password list file C:\windows\*.pwl. Just find and delete any of those files and reboot. Also, they might consider updating their modem firmware. http://808hi.com/56k/ltwin7.htm Randy McMillan PacInfo ----- Original Message ----- From: Scot Desort To: usr-tc@lists.xmission.com Sent: Monday, February 07, 2000 4:03 PM Subject: (usr-tc) Weird logon problems I have a customer with an LT winmodem v4.21. When she tries to connect, her username and password is trasmitted garbled: Outgoing PPP Data on interface: slot:2/mod:20 LCP CFG_ACK ASYNC_MAP 00 0a 00 00 MAGIC_NUM 00 87 00 1a PROTO_COMP AC_COMP Incoming PPP Data on interface: slot:2/mod:20 LCP CFG_ACK MRU 05 ea ASYNC_MAP 00 00 00 00 AUTH_TYPE c0 23 MAGIC_NUM eb 63 2f 0e PROTO_COMP AC_COMP Incoming PPP Data on interface: slot:2/mod:20 PAP REQUEST USERNAME = @².éäL«ò PASSWORD = ¡Y1 Outgoing PPP Data on interface: slot:2/mod:20 PAP NAK We have removed TCPIP, DUN, dialup adapter. Cannot figure this out. Any thoughts? -- Scot