Jeff McAdams wrote: "we got a call from the head of support contracts who's point in calling was to explain to us what options were available...again, he was totally unwilling to give any thought to the idea that maybe, just maybe, there was a better way to do things...totally blew off our concerns." Oh you got one of those calls too? ;-) I told him 3com was only trying to make a Profit on Support... I told him I always considered Support an Expense and then prodeceed to explain to him how much I cared for his call. Ed ----- Original Message ----- From: Jeff Mcadams <jeffm@iglou.com> To: <usr-tc@lists.xmission.com> Sent: Wednesday, October 13, 1999 12:21 PM Subject: Re: (usr-tc) Beaurocracy issues ;) Thus spake Scot Desort
Jeff Mcadams wrote:
They already have a software only support contract...its just as ridiculous as the rest of them.
Geez, didn't realize that. So I guess the pricing is not attractive? We all want free, but if it were only a nominal charge, that might have helped ;-(
Yah...its still done on a $x/48-port chassis basis, which, for software only, makes even less sense. :/ And because 3Com is so concerned about someone buying support on one chassis and having 10 that they don't have support on, they still require you, with the software-only, to buy support on *all* of your equipment equally. *blam*, it was dead before it even got out of the starting blocks for us. And, of course, when we called to complain about it, we got a call from the head of support contracts who's point in calling was to explain to us what options were available...again, he was totally unwilling to give any thought to the idea that maybe, just maybe, there was a better way to do things...totally blew off our concerns. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.