I would gladly pay for the support if it had the level of expertise and response time you get with Cisco when you call with a network down emergency. The cool grand I paid Cisco on my border router paid off on the first shot out of the barrel because of direct answers and minimal downtime, not to mention followup. 3Com wanted a lot more than that with no improvement in the support. It is cheaper for me to wait for a part to 'fail' and buy a new one from a var that has a clue and get the install support to resolve the 'failure'. There are a lot of 'free' options out there but my experience is that 'free' means don't call me if it doesn't work. Mark Thornton San Marcos Internet, Inc. 512-393-5300 ----- Original Message ----- From: Paul Farber <farber@admin.f-tech.net> To: <usr-tc@lists.xmission.com> Sent: Monday, July 17, 2000 5:42 PM Subject: Re: (usr-tc) The 3Com Support Contract B*tch
People are still paying for support? Man, I get 1-2 calls a week asking me to participate in some sort of promotion, rebate, etc.
Cisco maybe able to get away with robbing ISP's for support contracts.... but I can't see how/why 3Com thinks they can. There are to many alternatives that are to good to pass up.
Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545
On Mon, 17 Jul 2000, Dave Lajoie wrote:
I remember seeing many complaints (and having some trouble with)
Michelle
Catalano (sp?) but of late have had less problems in this area then most posts report. I think Michelle is on vacation this week, although I may be wrong.
Dave Lajoie Remote System Administrator North Country Internet Access E-Mail: dave@ncia.net
On Mon, 17 Jul 2000, Brian wrote:
What is the name of the lady at 3Com who likes to bust everyones balls about support contracts? I got a call today, totally threatening and unreasonable, from a lady at 3Com. I just want to get my facts
straight.
Also, maybe a letter should be drafted, something like "We the
undersigned
ISP's refuse to purchase support contracts until <someone> is no longer associated with that division of 3Com".........then have something like:
ISP Name Ports Contract Value -------------------- ----------- ---------------- foo.com 1200 $ 8000.00 blah.com 25000 $200000.00 . . . . Total: $5,000,000
something like that.............anyways just a thought.
Brian
----------------------------------------------------- Brian Feeny, CCNA signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881)
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