Hi list As I had told before I have bought a total control 1000 with following features: 1* NMC card 1* Netserver Pri Card 14* quad Analog modem. I have several problems for configuring it: 1- Only internal users I defined in netserver could connect (radius users can't connect) 2- After a few seconds dial in users disconnect. 3- A dialup user can't ping netserver card (in the short time that is connected) 4- tcm can't communicate with the NMC. error massage:"the device not responding". SNMP string is correct and ip address of NMC ping in the network. (only one time it connected and report me a list that is attached with this email. Would you please help me somehow? Best Regards Shahrooz U.S. Robotics 17-Slot Chassis 3COMDevice4 <192.168.120.142> 1 USR Quad V.34 Digital-Analog Modem NAC BBA6NUA6 1AL000 2.0.0 0 0 0000000110001000 4.1.1 2 USR Quad V.34 Digital-Analog Modem NAC BBA6NUAP 1AL000 2.0.0 0 0 0000000110001000 4.1.1 3 USR Quad V.34 Digital-Analog Modem NAC BBA6NU3V 1AL000 2.0.0 0 0 0000000110001000 4.1.1 4 USR Quad V.34 Digital-Analog Modem NAC B3T7SDW5 08Z000 3.0.0 0 0 0000000110001000 6.1.6 5 USR Quad V.34 Digital-Analog Modem NAC B8P681OM 08Z000 4.0.0 0 0 0000000110001000 6.1.6 6 USR Quad V.34 Digital-Analog Modem NAC B1T76OX2 08Z000 4.0.0 0 0 0000000110000100 5.10.9 7 USR Quad V.34 Digital-Analog Modem NAC BBP796FA 08Z000 4.0.0 0 0 0000000110001000 5.8.6 8 USR Quad V.34 Digital-Analog Modem NAC 15659880 000793 0.2.0 0 0 0000000110001000 5.5.7 9 USR Quad V.34 Digital-Analog Modem NAC B1L75RUL 08Z000 3.0.0 0 0 0000000110001000 5.6.7 10 USR Quad V.34 Digital-Analog Modem NAC BAR6LASA 08Z000 3.0.0 0 0 0000000110001000 5.6.7 11 USR Quad V.34 Digital-Analog Modem NAC B2477YJE 1AL000 2.0.0 0 0 0000000110001000 5.6.7 12 USR Quad V.34 Digital-Analog Modem NAC B1G7505W 1AL000 2.0.0 0 0 0000000110001000 5.6.7 13 USR Quad V.34 Digital-Analog Modem NAC B1G7505I 1AL000 2.0.0 0 0 0000000110001000 5.6.7 14 USR Quad V.34 Digital-Analog Modem NAC B3B69ZKC 10Q000 2.0.0 0 0 0000000110001000 5.6.7 16 USR ISDN NETServer NAC BA27TR9L 17C000 7.0.0 16384 4096 0000000000000000 3.7.41 17 USR Network Management Card BAU6LTI7 11I00000 3.0 4096 2048 0000000000000000 4.1.3 1 USR Quad Modem Analog NIC 0 0 0000000110001000 1.1.0 2 USR Quad Modem Analog NIC 0 0 0000000110001000 1.1.0 3 USR Quad Modem Analog NIC 0 0 0000000110001000 1.1.0 4 USR Quad Analog Managed International Modem NIC 0 0 0000000110001000 1.1.0 5 USR Quad Modem Analog NIC 0 0 0000000110001000 1.1.0 6 USR Quad Modem Analog NIC 0 0 0000000110000100 1.1.0 7 USR Quad Modem Analog NIC 0 0 0000000110001000 1.1.0 8 USR Quad Modem Analog NIC 0 0 0000000110001000 1.1.0 9 USR Quad Modem Analog NIC 0 0 0000000110001000 1.1.0 10 USR Quad Modem Analog NIC 0 0 0000000110001000 1.1.0 11 USR Quad Modem Analog NIC 0 0 0000000110001000 1.1.0 12 USR Quad Modem Analog NIC 0 0 0000000110001000 1.1.0 13 USR Quad Modem Analog NIC 0 0 0000000110001000 1.1.0 14 USR Quad Modem Analog NIC 0 0 0000000110001000 1.1.0 16 USR High Speed Ethernet (with V.35) NIC 16384 4096 0000000000000000 17 USR Ethernet NIC ???????? ?? 0 0 0000000000000000