If you call tech support at 2AM you are wasting your time. Heck even if you call at 11am you are wasting your time. The support is just not there. I would find youself a good VAR (like source technology) that has in house tech support for 3Com and use them first. I guess that's the jist of most of the complaints. I think 3Com is realizing this but in an effort to keep revenue up they don't improve support to meet the bottom line.... they just redo the contracts for support and charge you more to make up for the people who have dropped thier program. How can other MAJOR access manufacturers get away with relaesing free code for updates and 3Com cannot? If 2.0.6 has a bug in it.. I shouldn't have to pay for 2.0.7 that fixes the bug they sold me in the first place. Thier almost as bad as Microsoft when it comes to licensing. I remember about 2 years ago someone wrote an open letter to 3Com/USR about the Total Control chassis and put it on the web... 3Com did respond but it was a standard "we are continuing to make improvements" letter. It sad that the customer base has to get just short of a revolt in order to get even that kind of form letter response. I am getting tired of 3Com, it's lack of interest in supporting it's users and a support program that just plain is not worth it. Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545
Those of us new to the platform (myself included) might benefit from the convenience of knowing that phone support is available 24x7 when you're staring at a box not taking calls at 2AM. But once you get the hang of TC and know how to troubleshoot these things on your own (or at least with the added help of those on this list), you can drop the tel support, and just pay for code updates.
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