Kevin...Thanks for the info....Not sure how it will affect us as we don't have PRI's (not avaliable in our area...Yes we're very rural) We have to C-T1's If there is an issue of fast busies with them let me know. 3Com sales rep. Haven't heard from him in nearly 2 years yet we have bought around $50,000 worth of 3Com equipment ( I realize not much compared to alot you guys but for a small upstart not chump change either) I will check with Soulunet tomorrow and see if they know anything about the training. Sounds like it we could really benifit from it. Good Info...Many Thanks If any one knows the 3Com rep for the Southern Arkansas region I would love to meet him/her Greg Owens Magnolia Internet Services http://www.magnolia-net.com ----- Original Message ----- From: Kevin Benton <s1kevin@tims.net> To: <usr-tc@lists.xmission.com> Sent: Monday, October 11, 1999 8:48 AM Subject: Re: (usr-tc) Finding that no-answering modem
On Sun, 10 Oct 1999, Greg Owens wrote:
Hmmm...That is exactly how I have been trying to reset the modem yet it has never worked. Not even once..And it happens to us at least once a month lately when it used to never!! We are running the latest code also...Oh well...Thanks for the tip on how to busy out the modem. At least now if it happens I won't have to drive to the office and reset it I will just busy it out till morning.
Just be sure that you don't get fast busies as a result of your modem busy out. Some configurations of T1's don't properly communicate with the CO (often a lack of capability at the switch because of telco config when ordered). We had a problem where an AT&T 5-ESS set to National mode was not configured properly to accept channel busy outs at the T1 level because the 5-ESS National Mode configuration was set not to accept it properly at the switch. Our end was quite happy to send the signaling on the PRI, but the switch didn't accept it. Hence, we had to get them to reconfigure the lines in custom mode and things worked just fine. At other times, the telco changes other options without properly notifying customers so that they can test everything which got changed (such as our problem with lost callers after 29 seconds which was due to the fact that the telco enabled a feature which we didn't have to test against at initial installation, nor were we warned that it could be implemented later).
Seeing that you didn't know how to busy out a modem (as many people don't when they're getting started and even some more experienced users), you may want to consider contacting your 3Com sales rep about getting the free Total Control training classes which 3Com is offering. A lot of good information is disseminated there in the one day course. It's actually worth paying for but 3Com is offering it for free so that customers get to know what the TC Chassis' are capable of. It's not a show up and throw up class. It's a real nitty gritty training session for TCM users. I went to 3Com Rolling Meadows for two days to take their one day class and even though I had the same class both days, I walked away with new information on both days.
Kevin Benton SOTA Technologies
E-Mail: s1kevin@tims.net Web: http://users.sota-oh.com/~s1kevin/ Unsolicited advertisements processing fee: $50 subject to change without notice
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