One of the few pleasures in life is telling the salesbot on the phone that I will NOT be renewing my support contract. For the amount it would cost to cover 2 chassis and a dozen DSP's, ARC's and NMC's they need to do alot better than they are now. They released NFAS code and OSPF beta code... whipee. Make the damned thing connect more reliabily and then worry about networking code (ala OSPF). Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545 On Tue, 12 Oct 1999, Jeff Mcadams wrote:
Thus spake Todd Keister
ER or Engineering Release Code is only available by calling to Tech Support, and then WE (Tech Support) must get permission to release the code.
Good grief, its getting worse. What's next? Are we going to have to get a note from our mother's to use ER code? Blech.
This is done so that we can document the use of these special codes to see if the fix the specific issue they are supposed address, and also to see if the new fix for one issue causes issues with any other processes in the code or product.
Is it at all possible that 3Com could ever *eliminate* beaurocracy in their processes rather than constantly adding layer upon layer of it?
I hope this helps.
Unfortunately, no, I doubt it really does. :/
Does anyone in upper management at 3Com listen to what we're saying? I sometimes get the distinct impression that they really don't give a crap what we feel. I guess that is progress though...we do have *some* people at 3Com listening to us now...even if they aren't the people making decisions on most of these things.
Jeff "getting frustrated with 3Com idiocy again" McAdams
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