I have a session limit at 6 hours. It's gets the lazy people and the kiddies who just like to have a connection up. Some do complian.. but they quickly quiet down when I point out the service agreement they signed (and read.. hahahahha) Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545 On Tue, 25 Jan 2000, K Mitchell wrote:
At 11:27 AM 1/25/00 -0500, Jeff Mcadams wrote:
Thus spake Mark Thornton
Do you patrol the modem usage to control abusers in any way? If so, how do you implement it in a positive way that doesn't offend the customers? I'm asking because this has become a bit of a problem with a few users who have decided that "unlimited" means just that.
Well...first off, we make sure we don't use the term "unlimited" in any of our marketing material. :)
Ditto here
We do have session limits at 12 hours I think. We very rarely, if ever, have any complaints about them.
We've had our session limit at 10 with no complaints. We drop the limit to 8 hours in the (we need to add a PRI) - (PRI gets installed) timeframe, then raise it back up. Actually we could probably get away with leaving it at 8 since nobody seems to notice. Our ratio, BTW, rarely gets far above 6:1 before we start seeing busies. Throughout the industry, this ratio seems to be dropping slowly as people use the Internet for more things. It's a 'Catch 22'...we want people to rely more on computers/Internet for their entertainment and information gathering, but this increased dependence also means that we need, on average, to dedicate more resources to servicing each customer.
-- Kirk Mitchell-General Manager mitch@keyconn.net Keystone Connect Unlock Your World Altoona, PA 814-941-5000/886-2500 http://www.keyconn.net
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